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Case Study: Bank Simpanan Nasional

Bank introduces branch teller workload sharing

Bank Simpanan Nasional uses Cisco unified communications to enable virtual teller machines. BSN dynamically balances service between urban and rural branches. These secure machines have helped improve the customer experience and grow the bank’s retail footprint.

Summary

Challenges

  • Balance profitability, sustainability, and regulation needs
  • Attract new Generation Y customers
  • Improve productivity and cost-efficiency

Solutions

Results

  • New channel to help attract and retain customers
  • Cost-effective way to grow retail banking footprint
  • Better customer experience with shorter wait times

What they’re saying

"A better life within your reach is our brand promise. Cisco helps us with that."

Frederick Siew, Deputy Chief Executive, Bank Simpanan Nasional

Who is Bank Simpanan Nasional?

Industry: Financial Services
Location: Malaysia
Company size: 7,100 employees