IDFC Bank, with the help of Cisco, is changing the way its customers bank. It’s creating a more personalized experience, making it possible to open an account in less than four minutes and instantly connect to a banking expert.
"We had a choice of being a large ecosystem player. We had a choice of having a large product range. We chose customer experience."Abhay Johorey, Head of Digital, Consumer Bank, IDFC
Industry: Financial Services
Headquarters: Mumbai, Maharashtra, India