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Customer Experience Academy - United States

Become a tech hero. It starts here.

Customer Experience is a team of smart, award-winning technical experts. Every day, we wake up thinking about how we can help our customers achieve extraordinary outcomes. We’re all about listening to customers, creative problem solving, and delivering a delightful experience—every time.

Jobs that make a difference

Network Engineer

Our Network Engineers are the influencers, big thinkers, and pioneers. We collaborate to advise our customers on how to tackle their business through technology.

Project Specialist

Our Project Specialists are the planners, organizers, and diplomats within Cisco Customer Experience. They are proactive, organized, and in sync with the latest tech trends.

Intern Program

Starting a new career? Choose from our many internships to get a taste of what it’s like to change the world working at Cisco.

What’s in it for you

World-class training

Get the knowledge and skills to help new-hires, university students, and graduates succeed right out of the gate.

Technical training

Training given by Cisco experts focused on the newest and hottest technologies.

Work experience

Get hands-on experience working face-to-face with clients, partners, and other internal organizations.

Launch a career with the Customer Experience Academy

Get started at our training hub in Raleigh, North Carolina for your first 3 to 6 months, depending on your program track. You’ll join a diverse team of fresh graduates from all over America. It’s a great way for you to build your network, learn from your peers, and foster friendships. This isn’t yesterday’s training, it’s an engaging blend of classroom-based lectures, lab work, shadowing and job rotation. You’ll get hands-on experience, valuable certifications, and mentoring by some of the industry’s brightest minds. 

What’s most important is that you’re passionate about helping customers. We look for people who geek out on the latest technology, and who love solving a mystery. You should enjoy working with others as a team, communicate well, and stay cool under pressure. The work changes fast, so you’ll need to be able to plan and deliver while juggling several priorities.

We have graduate roles based in three major locations Raleigh (NC), San Jose (CA), and Richardson (TX). However, all of our graduates will get started at our hub in Raleigh, NC. This is a dynamic, exciting office environment with cutting-edge technology that is home to a large number of graduates from diverse backgrounds. It's a great place to kick off your exciting new career and experience what it’s like to make a real difference. Raleigh is packed with cool culture, educational, and historic sites. It’s also a college town with plenty of nightlife.

Incubation programs

Veteran Talent Incubation Program

Ready to turn your military experience into a springboard for an IT career?