Virtualization for Unified CM IM and Presence

Go back to: Cisco Collaboration Virtualization


Version 12.5

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi= 6.5, 6.7 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version cucm_im_p_12.5_vmv13_v1.4.ova. Does not apply to ESXi version upgrades.)
    Click for "IOPS"
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    150 users (Full UC)

    1

    2 GB

    1 x 80 GB

    1

    Yes
    ESXi 6.7 only

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    1,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    Yes

    Yes

    No

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    Yes

    Yes

    No

    25,000 users (Full UC)
    See notes

    6

    16 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    All except HX220c M5SX TRC#1

    Yes

    No

     


  • Version 12.0

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version cucm_im_p_12.0_vmv8_v1.4.ova. Does not apply to ESXi version upgrades.); HX TRC 6.0 only
    Click for "IOPS"
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    150 users (Full UC)

    1

    2 GB

    1 x 80 GB

    1

    Yes
    Except ESXi 6.5

    Yes

    Yes

    Yes

    All except HX220c M5SX TRC#1

    Yes

    Yes

    1,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    Yes

    Yes

    Yes

    All except HX220c M5SX TRC#1

    Yes

    Yes

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    All except HX220c M5SX TRC#1

    Yes

    No

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    All except HX220c M5SX TRC#1

    Yes

    No

    25,000 users (Full UC)
    See notes

    6

    16 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    All except HX220c M5SX TRC#1

    Yes

    No

     


  • Version 11.5

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0, 6.5, 6.7 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version cucm_im_p_11.5_vmv8_v1.4.ova. Does not apply to ESXi version upgrades.)
    Click for "IOPS"
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    150 users (Full UC)

    1

    2 GB

    1 x 80 GB

    1

    Yes
    Except ESXi 6.7

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    1,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    Yes

    Yes

    Yes

    Yes

    Yes

    Yes

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    Yes

    Yes

    No

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    Yes

    Yes

    No

    25,000 users (Full UC)
    See notes

    6

    16 GB

    2 x 80 GB

    1

    No

    No

    No

    Yes

    Yes

    Yes

    No



  • Version 11.0

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, and 6.0
    Click for "IOPS"
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    500 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    1,000 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    See notes

    No

    No

    No

    No

    No

    No

    2,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    25,000 users (Full UC)
    See notes

    6

    16 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    * See mouse-over column heading for details


  • Version 10.5(2)

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi=
    Click for "IOPS"
    4.0 U4, 4.1 U2, 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version cucm_im_p_10.5_vmv8_v1.2.ova. Does not apply to ESXi version upgrades.); HX TRC 6.0 only
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    500 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    Yes
    ESXi 5.5 - 6.5

    Yes
    ESXi 5.5 - 6.5

    1,000 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    See notes

    No

    No

    No

    No

    Yes
    ESXi 5.5 - 6.5

    Yes
    ESXi 5.5 - 6.5

    2,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    Yes
    ESXi 5.5 - 6.5

    Yes
    ESXi 5.5 - 6.5

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    Yes
    ESXi 5.5 - 6.5

    Yes
    ESXi 5.5 - 6.5

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    Yes
    ESXi 5.5 - 6.5

    Yes
    ESXi 5.5 - 6.5

    * See mouse-over column heading for details


  • Version 10.0(1)

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi=
    Click for "IOPS"
    4.0 U4, 4.1 U2, 5.0 U1, 5.1, 5.5
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    500 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    1,000 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    See notes

    No

    No

    No

    No

    No

    No

    2,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    15,000 users (Full UC)
    See notes

    4

    8 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    * See mouse-over column heading for details


  • Version 9.x

    (top)

    ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

    Note:
  • To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html.
    • E.g. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence.
    • E.g. the recommendations below only apply to single cluster deployments. For multi-cluster deployments, it is recommended that you use the 5,000 user VM configuration at a minimum.
    Co-residency support= Full
    Supported Versions of VMware vSphere ESXi=

    Click for "IOPS"

    9.1(1)+: 4.0 U3, 4.1 U1, 5.0, 5.1, 5.5
    9.x: 4.0 U3, 4.1 U1, 5.0, 5.1
    Component &
    Capacity Point

    VM Configuration Requirements
    click to download OVA file

    Supported Hardware (Latest)
    Click here to download support of older/non-orderable servers

    vCPU

    vRAM

    vDisk

    vNIC

    UCS Tested Reference Configurations

    UCS or 3rd-party Specs-based on Intel Xeon

    500 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    1,000 users (Full UC)
    See notes

    1

    2 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    2,000 users (Full UC)
    See notes

    1

    4 GB

    1 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    5,000 users (Full UC)
    See notes

    2

    4 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    15,000 users (Full UC)
    See notes

    4

    6 GB

    2 x 80 GB

    1

    No

    No

    No

    No

    No

    No

    No

    * See mouse-over column heading for details


  • Notes on 500 user VM configurations

    (top)

    This is a minimal VM configuration for use with Cisco Hosted Collaboration Solution.

    This VM size can be used when performing a DRS migration from a non-virtualized/physical server with a disk capacity of 80 GB or less (e.g. MCS-7825-H2).

    If you are migrating from a physical server with more than 80 GB of storage space to a virtual machine with a user deployment size of either 500 or 2,000, see the Disaster Recovery System Administration Guide for more information.

    UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following:

    • vCPU/vRAM increases alone do not increase supported capacity, max density per cluster node or max scale per cluster. Customers seeking capacity increases should migrate all cluster nodes to a higher fixed capacity point as described in the design guide and upgrade guide.
    • All cluster nodes must get the same vCPU/vRAM increase. If mixing capacity points in the same UCM cluster then the scale per cluster and the density per node continue to be limited to that of the lowest capacity point (as described in the design guide).
    • Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance.


    Notes on 1,000 user VM configurations

    (top)

    When deployed on a BE6000S server, minimum supported version is 10.5(2), capacity is limited to 150 users / 300 devices and design must follow BE6000S requirements in www.cisco.com/go/ucsrnd.

    This VM size can be used when performing a DRS migration from a non-virtualized/physical server with a disk capacity of 80 GB or less (e.g. MCS-7825-H2).

    UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following:

    • vCPU/vRAM increases alone do not increase supported capacity, max density per cluster node or max scale per cluster. Customers seeking capacity increases should migrate all cluster nodes to a higher fixed capacity point as described in the design guide and upgrade guide.
    • All cluster nodes must get the same vCPU/vRAM increase. If mixing capacity points in the same UCM cluster then the scale per cluster and the density per node continue to be limited to that of the lowest capacity point (as described in the design guide).
    • Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance.


    Notes on 2,000 user VM configurations

    (top)

    This VM size can be used when performing a DRS migration from a non-virtualized/physical server with a disk capacity of 80 GB or less (e.g. MCS-7825-H2).

    If you are migrating from a physical server with more than 80 GB of storage space to a virtual machine with a user deployment size of either 500 or 2,000, see the Disaster Recovery System Administration Guide for more information.

    UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following:

    • vCPU/vRAM increases alone do not increase supported capacity, max density per cluster node or max scale per cluster. Customers seeking capacity increases should migrate all cluster nodes to a higher fixed capacity point as described in the design guide and upgrade guide.
    • All cluster nodes must get the same vCPU/vRAM increase. If mixing capacity points in the same UCM cluster then the scale per cluster and the density per node continue to be limited to that of the lowest capacity point (as described in the design guide).
    • Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance.


    Notes on 5,000 user VM configurations

    (top)

    This VM size can be used when performing a DRS migration from a non-virtualized/physical server with a disk capacity of 80 GB or less (e.g. MCS-7825-H2).

    UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following:

    • vCPU/vRAM increases alone do not increase supported capacity, max density per cluster node or max scale per cluster. Customers seeking capacity increases should migrate all cluster nodes to a higher fixed capacity point as described in the design guide and upgrade guide.
    • All cluster nodes must get the same vCPU/vRAM increase. If mixing capacity points in the same UCM cluster then the scale per cluster and the density per node continue to be limited to that of the lowest capacity point (as described in the design guide).
    • Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance.


    Notes on 15,000 user VM configurations

    (top)

    This VM size can be used when performing a DRS migration from a non-virtualized/physical server with a disk capacity of 80 GB or less (e.g. MCS-7825-H2).

    UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following:

    • vCPU/vRAM increases alone do not increase supported capacity, max density per cluster node or max scale per cluster. Customers seeking capacity increases should migrate all cluster nodes to a higher fixed capacity point as described in the design guide and upgrade guide.
    • All cluster nodes must get the same vCPU/vRAM increase. If mixing capacity points in the same UCM cluster then the scale per cluster and the density per node continue to be limited to that of the lowest capacity point (as described in the design guide).
    • Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance.


    IOPS and Storage System Performance Requirements

    (top)

    Expect similar peaks as Cisco Unified Communications Manager during backups and upgrades.

    The 1,000 user VM configurations generates about 60 IOPS during steady-state.

    For VM configurations supporting more than 1,000 users, plan for 160 IOPS during steady-state.