During integration, the DCA modifies or overwrites a number of files on CCS, adding code that the DCA needs to function. However, the DCA-CCS updater only modifies the English versions of these files; If you localize CCS (either before or after integration) to use non-English versions of these files, you will need to manually add some code to the localized file versions.
Caution: Failure to do this will prevent the DCA from functioning.
To add DCA code to localized CCS files:
In a text editor, modify localized CCS files as shown in the table below. In the table below, the third column (To:) shows what the code should look like after DCA code is added, with newly added code shown in bold face.
In (localized file): |
Modify the Line(s): |
To: |
ACDblended.html ACDblendedICM.html callForm.html callFormICM.html softblendedICM.html
These files are located at: <CCSrootdirectory>/pub/html/forms |
document.callback.initSessionPage.value=buttonAddress; -AND- <INPUT TYPE="hidden" NAME="initSessionPage"> |
//document.callback.initSessionPage.value=buttonAddress; -AND- <!INPUT TYPE="hidden" NAME="initSessionPage"> |
callme.html
This file is located at: <CCSrootdirectory>/pub/html/forms |
newWindow = window.open("callFrame.html", "Caller");
|
newWindow = window.open("callFrame.html", "Caller","resizable=yes,toolbar=no,location=no, status=yes,scrollbars=yes,menubar=no"); |
msccallme.html
This file is located at: <CCSrootdirectory>/pub/html/forms |
newWindow = window.open("mscCallFrame.html", "Caller"); |
newWindow = window.open("mscCallFrame.html", "Caller","resizable=yes,toolbar=no,location=no, status=yes,scrollbars=yes,menubar=no"); |
index.html
<CCSrootdirectory>/pub/html/forms
|
newWindow = window.open(url, "Caller"); -AND- <a href="/meetme"> |
newWindow = window.open(url, "Caller","resizable=yes,toolbar=no,location=no, status=yes,scrollbars=yes, menubar=no"); -AND- <a href='javascript:callMeWindow("/meetme")'> |
See Also
For related information, see: