Cisco Support for the DCA

The following resources are available to DCA users:

Online Resources

Additional DCA information is available online at:

Note: Some resources on the Cisco Web site require you to have an account. Register for an account at: www.cisco.com/register/

To Open a Technical Assistance Call

You can get technical assistance with the DCA by contacting Cisco's Technical Assistance Center (TAC).

Providing Information to TAC

To assist you in troubleshooting a problem, the Cisco TAC may ask you to provide the following. You can expedite matters by having it available when you contact them:

  1. Copies of your DCA Trace and Error log files. To ensure that your log files contain information on an error:

    1. Set the DCA log's logging level to Local Dump (its most verbose level).

    2. Restart the DCA.

    3. Repeat the actions that caused the error.

  2. URLs of the page(s) on which the error occurred if they are external to your Web site.

  3. Copies of your DCA parser XML files if you have customized the DCA parser.

To Contact the Cisco TAC

To open a request for technical assistance with the DCA, contact TAC at:

 

 

Online:

www.cisco.com/tac/

Email:

tac@cisco.com (please include "Dynamic Content Adapter" in the Subject line)

Telephone:

In North America: 1.800.553.2447

Outside North America: 1.408.526.7209