أستكشاف أخطاء هاتف حماية مستوى الإدارة (MPP) وإصلاحها في خدمة WxC للتزويد والتسجيل

سجلات فريق إعادة الإعمار

1753 NOT Aug 10 16:56:46.129550 (975-1286) voice-reqByCurlInternal sending http request out..., url: https://activate.cisco.x:443/software/edos/callhome/rc?id=<MAC_ADDRESS>:FCH2305DMH0:CP-8865-3PCC&sw=sip8845_
1754 INF Aug 10 16:56:46.142687 dnsmasq[564]: query[A] activate.cisco.com from 127.0.0.1
1755 INF Aug 10 16:56:46.142742 dnsmasq[564]: forwarded activate.cisco.com to 192.168.100.3
1774 NOT Aug 10 16:56:54.146585 Couldn't resolve host 'activate.cisco.x'
1777 NOT Aug 10 16:56:54.146325 (975-1286) voice-reqByCurlInternal return from http request, [res] = 6 Error
1780 NOT Aug 10 16:56:54.147416 (975-1286) voice-fapp-CP-8865-3PCC <MAC_ADDRESS> -- Resync failed: Download failed
1781 ERR Aug 10 16:56:54.148845 (975-1286) voice-fapp-fprv_eval_profile_rule return status=FPRV_ERR_SERVER_CONNECTION_FAILED err_count:0, retry_delay:60

1664 NOT Aug 10 16:56:35.440901 (968-1290) voice-reqByCurlInternal sending http request out..., url: https://activate.cisco.x:443/software/edos/callhome/1665 INF May 10 16:56:35.454477 dnsmasq[560]: query[A] activate.cisco.x from 127.0.0.1
1666 INF Aug 10 16:56:35.454585 dnsmasq[560]: forwarded activate.cisco.x to 192.168.100.1
1669 INF Aug 10 16:56:35.488147 dnsmasq[560]: reply activate.cisco.x is <CNAME>
1670 INF Aug 10 16:56:35.488194 dnsmasq[560]: [cache_insert] activate.cisco.x[4008]: Wed May 10 17:21:46 2023
1671 INF Aug 10 16:56:35.488219 dnsmasq[560]: reply activate.xglb.cisco.com is 173.36.XXX.XXX
1683 NOT Aug 10 16:56:36.018143 GET /software/edos/callhome/rc?id=<MAC_ADDRESS>:FCH2305DMH0:CP-8865-3PCC&sw=sip8845_65.12-0-2MPP0001-20230510-156252b771&orig=orig_mpp&authstatus=none HTTP/1.1^M
 User-Agent: Cisco-CP-8865-3PCC/12.0.2 (MAC_ADDRESS)^M
 Host: activate.cisco.x^M
 Accept-Encoding: deflate, gzip^M
 Accept: */*^M
 Accept-Language: en^M
 Accept-Charset: iso-8859-1^M
 ^M
1684 NOT May 10 16:56:36.137337 <
1685 NOT May 10 16:56:36.137446 HTTP/1.1 200 ^M
1760 NOT Sep 04 22:49:25.017943 (968-1290) voice-fapp-pal data updated for property name: Profile Rule to https://cisco.sipflash.x/ from /$PSN.xml

2460 NOT May 10 17:03:14.644821 (975-975) voice-QPE:RESYNC profile=[https://cisco.sipflash.x/ ]
2487 NOT May 10 17:03:14.924347 (975-1286) voice-reqByCurlInternal sending http request out..., url: https://cisco.sipflash.x:443/ 
2488 INF May 10 17:03:14.925286 dnsmasq[564]: query[A] cisco.sipflash.x from 127.0.0.1
2489 INF May 10 17:03:14.925318 dnsmasq[564]: forwarded cisco.sipflash.x to 192.168.100.3
2503 NOT May 10 17:03:22.926249 "Couldn't resolve host 'cisco.sipflash.x"

1980 NOT Sep 04 22:49:28.832733 (968-1290) voice-reqByCurlInternal sending http request out..., url: https://cisco.sipflash.x:443/ 
1981 INF Sep 04 22:49:28.833577 dnsmasq[560]: query[A] cisco.sipflash.x from 127.0.0.1
1982 INF Sep 04 22:49:28.833628 dnsmasq[560]: forwarded cisco.sipflash.x to 192.168.100.1
1985 INF Sep 04 22:49:28.844068 dnsmasq[560]: reply cisco.sipflash.x is 199.59.XXX.XXX
1993 NOT Sep 04 22:49:29.189918 (968-1290) voice-sec_set_min_TLS_version: min_TLS_verson is TLS 1.1,ret is 1 ...
1994 NOT Sep 04 22:49:29.428716 > 
1995 NOT Sep 04 22:49:29.428776 GET / HTTP/1.1^M
User-Agent: Cisco-CP-8865-3PCC/12.0.2 (MAC_ADDRESS)^M
Host: cisco.sipflash.x^M
Accept-Encoding: deflate, gzip^M
Accept: */*^M
Accept-Language: en^M
Accept-Charset: iso-8859-1^M
^M
1996 NOT Sep 04 22:49:29.506969 < 
1997 NOT Sep 04 22:49:29.507037 HTTP/1.1 200 OK^M

Trobleshoot تسجيل جهاز حماية مستوى الإدارة (MPP) في WxC

على هذا المثال، يكون الوكيل الصادر هو da02.hosted-us10.bcld.webex.com. يحاول الهاتف حل مجال SRV:

1721 NOT Sep 04 22:50:32.068857 (2059-2271) voice-[SIP_resolveHostName] host=da02.hosted-us10.bcld.webex.com port=0
1722 NOT Sep 04 22:50:32.068912 (2059-2271) voice-RSE_DEBUG: rse_unref context: 0x5213bab8
1723 NOT Sep 04 22:50:32.068933 (2059-2271) voice-RSE_DEBUG: rse_unref ref_cnt:0
1724 NOT Sep 04 22:50:32.068950 (2059-2271) voice-RSE_DEBUG: rse_get_server_addr, name: _sips._tcp.da02.hosted-us10.bcld.webex.com type 1 port 0 rse_index 0 first:1 fallback 0
1725 NOT Sep 04 22:50:32.068975 (2059-2271) voice-RSE_DEBUG: rse_refresh_addr_list target:_sips._tcp.da02.hosted-us10.bcld.webex.com, rse_type:1
1726 NOT Sep 04 22:50:32.069001 (2059-2271) voice-RSE_DEBUG: RR[0], name:_sips._tcp.da02.hosted-us10.bcld.webex.com tranport:2 type:1 status:0
1727 INF Sep 04 22:50:32.069517 dnsmasq[560]: query[SRV] _sips._tcp.da02.hosted-us10.bcld.webex.com from 127.0.0.1
1728 INF Sep 04 22:50:32.069549 dnsmasq[560]: forwarded _sips._tcp.da02.hosted-us10.bcld.webex.com to 192.168.100.1
1729 INF Sep 04 22:50:32.082459 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted02aj-us10.bcld.webex.com, port=8934, prio=10, wt=50]
1730 INF Sep 04 22:50:32.082512 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted02aj-us10.bcld.webex.com
1731 INF Sep 04 22:50:32.082661 dnsmasq[560]: [cache_insert] _sips._tcp.da02.hosted-us10.bcld.webex.com[10208]: Mon Sep 4 22:53:52 2023
1732 INF Sep 04 22:50:32.082689 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted02as-us10.bcld.webex.com, port=8934, prio=10, wt=50]
1733 INF Sep 04 22:50:32.082714 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted02as-us10.bcld.webex.com
1734 INF Sep 04 22:50:32.082738 dnsmasq[560]: [cache_insert] _sips._tcp.da02.hosted-us10.bcld.webex.com[10208]: Mon Sep 4 22:53:52 2023
1735 INF Sep 04 22:50:32.082762 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted01as-us10.bcld.webex.com, port=8934, prio=5, wt=50]
1736 INF Sep 04 22:50:32.082786 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted01as-us10.bcld.webex.com
1737 INF Sep 04 22:50:32.082810 dnsmasq[560]: [cache_insert] _sips._tcp.da02.hosted-us10.bcld.webex.com[10208]: Mon Sep 4 22:53:52 2023
1738 INF Sep 04 22:50:32.082838 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted01aj-us10.bcld.webex.com, port=8934, prio=5, wt=50]
1739 INF Sep 04 22:50:32.082864 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted01aj-us10.bcld.webex.com
1740 INF Sep 04 22:50:32.082888 dnsmasq[560]: [cache_insert] _sips._tcp.da02.hosted-us10.bcld.webex.com[10208]: Mon Sep 4 22:53:52 2023
1741 INF Sep 04 22:50:32.082911 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted01ai-us10.bcld.webex.com, port=8934, prio=5, wt=50]
1742 INF Sep 04 22:50:32.082936 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted01ai-us10.bcld.webex.com
1743 INF Sep 04 22:50:32.082958 dnsmasq[560]: [cache_insert] _sips._tcp.da02.hosted-us10.bcld.webex.com[10208]: Mon Sep 4 22:53:52 2023
1744 INF Sep 04 22:50:32.082981 dnsmasq[560]: caching SRV record=_sips._tcp.da02.hosted-us10.bcld.webex.com with ttl=200 [target=hosted02ai-us10.bcld.webex.com, port=8934, prio=10, wt=50]
1745 INF Sep 04 22:50:32.083006 dnsmasq[560]: reply _sips._tcp.da02.hosted-us10.bcld.webex.com is hosted02ai-us10.bcld.webex.com

إذا كان الهاتف قادرا على حل مجال SRV، فإنه يحصل على أسماء المضيف:

1746 NOT Sep 04 22:50:32.082468 (2059-2271) voice-RSE_DEBUG: getting SRV:_sips._tcp.da02.hosted-us10.bcld.webex.com
1747 NOT Sep 04 22:50:32.082525 (2059-2271) voice-RSE_DEBUG: new priority:a by host: hosted02aj-us10.bcld.webex.com
1748 NOT Sep 04 22:50:32.082548 (2059-2271) voice-RSE_DEBUG: old priority:a by host: hosted02as-us10.bcld.webex.com
1749 NOT Sep 04 22:50:32.082565 (2059-2271) voice-RSE_DEBUG: new priority:5 by host: hosted01as-us10.bcld.webex.com
1750 NOT Sep 04 22:50:32.082581 (2059-2271) voice-RSE_DEBUG: old priority:5 by host: hosted01aj-us10.bcld.webex.com
1751 NOT Sep 04 22:50:32.082598 (2059-2271) voice-RSE_DEBUG: old priority:5 by host: hosted01ai-us10.bcld.webex.com
1752 NOT Sep 04 22:50:32.082613 (2059-2271) voice-RSE_DEBUG: old priority:a by host: hosted02ai-us10.bcld.webex.com

من أحد أسماء المنازل تلك يأخذ الهاتف واحدا منهم ليسجل الجهاز في WXc SBC:

1774 NOT Sep 04 22:50:32.083015 (2059-2271) voice-RSE_DEBUG: Refreshing host[3]:hosted01aj-us10.bcld.webex.com
1775 INF Sep 04 22:50:32.083539 dnsmasq[560]: query[A] hosted01aj-us10.bcld.webex.com from 127.0.0.1
1776 INF Sep 04 22:50:32.083567 dnsmasq[560]: found A record=hosted01aj-us10.bcld.webex.com with TTL=814
1777 INF Sep 04 22:50:32.083590 dnsmasq[560]: cached hosted01aj-us10.bcld.webex.com is 139.177.XXX.XXX
1778 INF Sep 04 22:50:32.083668 dnsmasq[560]: query[AAAA] hosted01aj-us10.bcld.webex.com from 127.0.0.1
1779 INF Sep 04 22:50:32.083698 dnsmasq[560]: found A record=hosted01aj-us10.bcld.webex.com with TTL=2620
1780 INF Sep 04 22:50:32.083723 dnsmasq[560]: cached hosted01aj-us10.bcld.webex.com is 2607:fcf0:9000:X::X
1781 NOT Sep 04 22:50:32.084094 (2059-2271) voice-RSE_DEBUG: Refresh host:hosted01aj-us10.bcld.webex.com finished
1782 NOT Sep 04 22:50:32.084133 (2059-2271) voice-RSE_DEBUG: rse_save_addr_list res = 0x43227cc8 af = 2
1783 NOT Sep 04 22:50:32.084152 (2059-2271) voice-RSE_DEBUG: skip AF_INET6 addr
1784 NOT Sep 04 22:50:32.084185 (2059-2271) voice-RSE_DEBUG: Found one old entry<4320b538> [139.177.XXX.XXX]:8934 with status:up, ttl: -1, sttl: -1, cttl:3549
3673 NOT Sep 04 22:51:08.127871 (2656-2764) voice- =====> Send (TLS) [139.177.XXX.XXX]:8934 SIP MSG::  REGISTER sip:XXXXX.example.com SIP/2.0^M
 Via: SIP/2.0/TLS 192.168.100.6:5072;branch=z9hG4bK-c77bd320^M
 From: <sip:w3nca1a025@XXXXX.example.com>;tag=fcd8304d2abdd95co0^M
 To: <sip:w3nca1a025@XXXXX.example.com>^M
 Call-ID: 98126dba-9df06bd9@192.168.100.6^M
 CSeq: 6367 REGISTER^M
 Max-Forwards: 70^M
 Contact: <sip:w3nca1a025@192.168.100.6:5072;transport=tls>;expires=3600^M
 User-Agent: Cisco-CP-8865-3PCC/12.0.2_<MAC_ADDRESS>_47cff26a-4713-41a1-8d75-28d7b638ffe8_2c01b5e7-53d5-41a1-8d75-28d7b638ffe8^M
 Peripheral-Data: none^M
 Session-ID: 300e21a200105000a0002c01b5e753d5;remote=00000000000000000000000000000000^M
 Content-Length: 0^M
 Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, UPDATE^M
 Allow-Events: hold,talk,conference^M
 Supported: replaces, sec-agree, record-aware^M
 Accept-Language: en^M

3857 NOT Sep 04 22:51:08.176087 (2656-2764) voice- <===== Recv (TCP) [139.177.XXX.XXX]:8934 SIP MSG:: SIP/2.0 401 Unauthorized^M
Via:SIP/2.0/TLS 192.168.100.6:5072;received=187.190.XXX.XXX;branch=z9hG4bK-c77bd320^M
From:<sip:w3nca1a025@XXXXX.example.com>;tag=fcd8304d2abdd95co0^M
To:<sip:w3nca1a025@XXXXX.example.com>;tag=799618563-1693867868150^M
Call-ID:98126dba-9df06bd9@192.168.100.6^M
CSeq:6367 REGISTER^M
Session-ID:d1b7e5b700804ca4a817949623258793;remote=300e21a200105000a0002c01b5e753d5^M
WWW-Authenticate:DIGEST realm="BroadWorks",qop="auth",nonce="BroadWorksXlm5h6zucT8ymkkBW",algorithm=MD5^M
Contact:<sip:w3nca1a025@192.168.100.6:5072;transport=tls>;expires=120^M
Content-Length:0^M
^M

3863 NOT Sep 04 22:51:08.186602 (2656-2764) voice- =====> Send (TLS) [139.177.XXX.XXX]:8934 SIP MSG:: REGISTER sip:XXXXX.example.com SIP/2.0^M
Via: SIP/2.0/TLS 192.168.100.6:5072;branch=z9hG4bK-be588fb^M
From: <sip:w3nca1a025@XXXXX.example.com>;tag=fcd8304d2abdd95co0^M
To: <sip:w3nca1a025@XXXXX.example.com>^M
Call-ID: 98126dba-9df06bd9@192.168.100.6^M
CSeq: 6368 REGISTER^M
Max-Forwards: 70^M
Authorization: Digest username="+1XXXXXXXXXX",realm="BroadWorks",nonce="BroadWorksXlm5h6zucT8ymkkBW",uri="sip:XXXXX.example.com",algorithm=MD5,response="0c379711174db09d2cd15b0a249c2dd4",qop=auth,nc=00000001,cnonce="97d74412"^M
Contact: <sip:w3nca1a025@192.168.100.6:5072;transport=tls>;expires=3600^M
User-Agent: Cisco-CP-8865-3PCC/12.0.2_<MAC_ADDRESS>_47cff26a-4713-41a1-8d75-28d7b638ffe8_2c01b5e7-53d5-41a1-8d75-28d7b638ffe8^M
Peripheral-Data: none^M
Session-ID: 300e21a200105000a0002c01b5e753d5;remote=d1b7e5b700804ca4a817949623258793^M
Content-Length: 0^M
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, UPDATE^M
Allow-Events: hold,talk,conference^M

4056 NOT Sep 04 22:51:08.236092 (2656-2764) voice- <===== Recv (TCP) [139.177.XXX.XXX]:8934 SIP MSG:: SIP/2.0 200 OK^M
Via:SIP/2.0/TLS 192.168.100.6:5072;received=187.190.XXX.XXX;branch=z9hG4bK-be588fb^M
From:<sip:w3nca1a025@XXXXX.example.com>;tag=fcd8304d2abdd95co0^M
To:<sip:w3nca1a025@XXXXX.example.com>;tag=258864438-1693867868205^M
Call-ID:98126dba-9df06bd9@192.168.100.6^M
CSeq:6368 REGISTER^M
Session-ID:d1b7e5b700804ca4a817949623258793;remote=300e21a200105000a0002c01b5e753d5^M
Allow-Events:call-info,line-seize,dialog,message-summary,as-feature-event,x-broadworks-hoteling,x-broadworks-call-center-status,conference^M
Contact:<sip:w3nca1a025@192.168.100.6:5072;transport=tls>;q=0.5;expires=120^M
Content-Length:0^M
^M

أستكشاف أخطاء DNS وإصلاحها (تسجيل عناوين URL)

إذا كنت في نفس الشبكة حيث تواجه الأجهزة مشاكل في تحليل DNS، يمكن إستخدام NSLOOKUP للتحقق مما إذا كان خادم DNS قادرا على حل المجال. افتح واجهة سطر الأوامر وقم بالخطوات التالية:

• nslookup -> إدخال
• ضبط نوع=SRV -> إدخال
• _sips._tcp.da02.hosted-us10.bcld.webex.com

إذا كان الكمبيوتر قادرا على حل المجال، فقد يبدو كما يلي:

OBP ل NSLOOKUP SRV

التقاط الحزمة (عملية التسجيل)

يمكنك أخذ عنوان IP الذي يملكه الهاتف للتسجيل، ويمكن إستخدام عامل التصفية في التقاط الحزمة للنظر في مصافحة TLS:

PCAP SSE

يمكن أن يساعد التقاط الحزمة لمعرفة ما إذا فشلت مصافحة TLS.

دعم TAC بالاتصال ب Cisco Webex

إذا كنت بحاجة إلى الدعم لتحليل السجلات والعثور على السبب الجذري للمشكلة، فيرجى الاتصال بفريق TAC لاستدعاء Cisco Webex.

معلومات الدعم ذات الصلة

معلومات مرجع المنفذ للاتصال عبر Webex