Welcome to the eDelivery program introduction web page. Contained here is a host of information to assist you in your participation in the program.
Cisco is currently rolling out a new application called eDelivery. eDelivery enables electronic fulfillment of software license entitlement documentation. With eDelivery, users will be able to manage and download their software license entitlement documentation including: Right To Use, End User License Agreement, and License Claim Form with associated Product Authorization Keys (PAKs). Once a customer has placed an order for an eDelivery product, they receive an email containing a link to the eDelivery application. Customers access the application using their Cisco.com user profile, user ID and password.
With the introduction of the eDelivery program, Cisco customers will now be able to choose their preferred method of software license document delivery - physical or electronic - for a select group of products. For a list of applicable products, please refer to the table below.
Due to the number of available eDelivery SKUs, the SKUs will be available in Excel
format. New additions can be identified by the Date Added column.
The following product families have eDelivery SKUs available for ordering. See the Excel document for a complete list of available SKUs.
Thank you for your participation in the eDelivery program. Your comments and feedback are important to us as we design a world wide electronic software license delivery system. To provide feedback please access the feedback form located within the eDelivery application under the Related Tools section. For general inquiries, contact edelivery-info@external.cisco.com. For questions, please refer to the FAQ topics below:
Using the eDelivery (ELD) application, customers with a direct financial relationship to Cisco, for example Distributors and Direct Partners (DVARs), can manage users, orders, transaction details and settings. For the purpose of this program, partners with a direct relationship to Cisco are referred to as Distributors.
The following training will help you understand and use the eDelivery program.
Note: You will be prompted to log in with your Cisco.com credentials before being directed to the training.
This overview provides a quick tutorial on how to add users to your account and to your customer/sub accounts.
The following documents will help in developing a deeper understanding of this program as it relates to your role and responsibilities: