Cisco Callway Customer Support
Cisco Callway is committed to delivering exceptional business quality customer service. On this site you'll find helpful articles, community forums, resources and more.
Overview
Resources
Support
The Cisco Callway support team is available by phone and email to answer your questions and help you resolve issues.
Forums
Visit the Cisco Callway support community site to engage in ongoing discussions with Cisco Callway experts.
Cisco Callway Support Community
Video
Easy Setup and Use
Frequently Asked Questions:
Which video endpoints does Cisco Callway support?
With your Cisco Callway subscription you have the flexibility to select desktop or multipurpose systems to meet your needs. Cisco Callway currently supports: Cisco IP Video Phone E20, Cisco TelePresence EX60 and EX90, Cisco TelePresence System Quick Set C20, Cisco TelePresence System C40 Codec, Cisco TelePresence Profile 42-inch system with C20 or C40 Codec.
Will Cisco Callway work over my broadband Internet connection?
Yes. Cisco Callway is designed and optimized to work over broadband Internet connections. Recommended bandwidth speeds vary from 1Mbps to 3Mbps based on the endpoint and subscription selected.
Can I call endpoints that are not on the Cisco Callway network?
Yes. Cisco Callway supports video interoperability for standards based H.323 and SIP video devices and any phone accessible from the public switched telephone network (PSTN).
Does Cisco Callway support multi-party video calls?
Yes. Cisco Callway offers a MeetMe bridge service option that allows for multi-party or group conferencing.
Are there any specific network configurations (traffic types or ports) set up to support Cisco Callway?
For information on router or firewall configurations please refer to the firewall requirements and reference.
How can I test my computer to make sure that it meets the minimum requirements for Cisco Jabber Video for TelePresence?
During the installation process, the Cisco Jabber Video for TelePresence installation wizard verifies your hardware and software components and displays a warning if installation requirements are not met. Cisco Jabber Video for TelePresence works on most Windows and Macintosh computers.
Forums
Interactive and dynamic expert advice
Visit the Cisco Callway Support Community site to engage in ongoing discussions with Cisco Callway experts.
With a Cisco.com user ID, you can post your own questions or respond to questions that have already been posted.
Resources
View and download articles and complete guides about Cisco Callway hosted TelePresence service.
Guides and Information
Callway Articles
Visit the Cisco Support Community to view articles about specific Callway topics.
Videos
Cisco Callway Overview
With an easy and affordable solution for next-generation video conferencing you can focus on your business interaction, not the technology.
Easy to Set Up and Use
Start using Cisco Callway in just minutes with "plug-and-play" activation and video conferencing that is as simple as making a phone call.
Include Traveling and Remote Users
Mobile and offsite users can join meetings from their Windows and Mac laptops with Cisco TelePresenceMovi subscriptions.
Easy to Connect
Make calls quickly and efficiently.Meet with colleagues by dialing directly or by searching for a contact in the Directory.
Collaborate with Many
Enjoy the convenience of multi-party collaboration with the easy-to-use MeetMe conference bridge.
Work Together with Anyone
Cisco Callway makes it easy to enjoy highly secure online meetings with customers, prospects, and business partners, using standard video and telepresence clients.
Scale Your Meetings Anywhere
Whether you're working one-to-one or bringing together a team of participants, you can connect face to face at a moment's notice.
Quick Endpoint Activation
Get ready to make and receive calls in minutes with simple installation and registration steps.
Manage Your Contacts
The Directory option allows you to see all users in your company registered on Cisco Callway network.
Customer Service
Contacting Cisco Callway Support
The Cisco Callway support team is available by phone and email to answer your questions and to help you resolve technical issues.
Phone Support
Toll-free from the U.S. : +1-877-533-4246
From outside the U.S. : +1-408-902-2214
Email Support
Please include your complete contact information (name, phone number, email address), the type of endpoint that you use, and any specific steps that you may have tried in an attempt to reproduce the issue.
