Speed Up Your Retail Contact Center
The Cisco Retail Call Routing solution can improve customer satisfaction and loyalty, giving you a competitive advantage. This solution helps enable you to:
- Integrate retail customer sales and service calls
- Accelerate the flow of information and services
- Improve the phone-based shopping experience
When customers call, they can:
- Quickly obtain the product and service information they need
- Place orders efficiently, on their own terms
- Enjoy a consistent, excellent experience throughout each call
Case Studies
Read how an industry supply and information company uses VoIP for consistent, industry-leading 24-hour customer service across multiple channels.
Solution Overview
- Benefits Calculator
A benefits calculator to help retailers realize the revenue and productivity gains that can be achieved by implementing Cisco's Collaborative Technology solutions.
Solution Partner
Spanlink Communications, Inc.
Provides integrated customer sales and service call routing for better 24-hour customer service and faster order processing.
Relevant Solution Products
IP Telephony
Empower your customers and manage operations more efficiently by running voice, video, and data on a single, integrated customer relationship management (CRM) system.
Customer Contact
Expand your call center’s abilities by adding such features as skills-based contact routing, voice self-service options, and multichannel management.
