Customer Experience Transformation

Deliver On-Demand Access to Experts

As a retailer, you must continually look for new ways to catch, keep, and entice today’s tech-savvy shoppers. The ability to deliver personalized knowledge to consumers of all types is increasingly critical to achieving high levels of customer satisfaction and profitability.

Today’s consumers are looking for immediate and immersive shopping experiences with exceptional customer service. If customers cannot find help or get answers to their questions while shopping in your store, they may leave the store frustrated or empty handed

Transform the Customer Experience

The Cisco Remote Expert Smart Solution for Retail transforms how you connect and interact with your customers. The solution offers a superior video and collaboration experience between shoppers and remote experts from any location within your store. This immersive, personalized experience supports digital media that helps you:

• Differentiate your brand
• Deliver a compelling shopping experience
• Enable customer intimacy
• Increase customer satisfaction and loyalty

Increase Revenue

This solution helps you deliver the right offer, at the right time, at the right place, which helps you:

• Capture new sales opportunities
• Up-sell or cross-sell products and services
• Boost revenue by enticing shoppers to buy now and buy more

Maximize the Value of Your Experts

Use this solution to engage shoppers and maximize the value of your remote expert resources located throughout your retail environment by:

• Delivering on-demand products and services collaboration anywhere in the store
• Supporting large complex transactions at a private consultative console
• Scaling employee collaboration and training with remote experts
• Including experts from vendor and manufacturer locations
• Cost-effectively providing expertise to any store, from any location

The Cisco Remote Expert Smart Solution for Retail is validated and includes all of the products, services, integration, and partner ecosystem that you need to deliver a compelling end-to-end video and collaborative shopping experience anytime, anywhere within your stores.

• Cisco Remote Expert Smart Solution for Retail brochure (PDF - 460 KB)
• Cisco Remote Expert Smart Solution