Cisco Unified Communications for Government: Hosted UC
Hear the advantages and benefits of a shared or hosted Unified Communications solution over an on-premise solution.
Listen Now (MP3 - 10:02 min) | Download (MP3 - 7.7 MB)
Cisco Unified Communications for Government: Facilitating Presence and Availability
Learn how the presence, availability and mobility applications of a Cisco Unified Communications solution provide better collaboration and more effective and efficient communications.
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Enhanced Solutions for Classroom Communications
Chris Barwick, Cisco Public Sector Regional Manager and Ken Bywaters, Berbee, discuss utilizing Berbee Informacast and Atlas IP speakers in the classroom.
Listen Now (MP3 - 09:19 min) | Download (MP3 - 10.2 MB)
Collaboration Centers and Integration with Leading Learning Management Systems
Bob Lee, Cisco Education Solutions Marketing Manager, discusses WebEx and Blackboard Integration in the classroom.
Listen Now (MP3 - 07:57 min) | Download (MP3 - 7.5 MB)
Cisco Unified Communications for Government: Next-Generation Emergency Communications
Morgan Wright, Cisco Public Safety Solutions Manager, discusses Cisco's compelling solutions for next-generation Emergency Communications.
Listen Now (MP3 - 09:17 min) | Download (MP3 - 8.7 MB)
Cisco Unified Communications for Government: Secure UC
Hear how security is an intrinsic part of Cisco's Unified Communications solution from call control, through network access to the endpoints.
Listen Now (MP3 - 09:36 min) | Download (MP3 - 9.0 MB)
Cisco Unified Communications for Government: Services
Learn how incorporating Cisco Lifecycle Services into your Unified Communications deployment can save you time and reduce budget.
Listen Now (MP3 - 07:21 min) | Download (MP3 - 8.8 MB)
Cisco Unified Communications for Government: Collaboration
Learn how collaboration tools, including Cisco MeetingPlace and WebEx, enable government agencies to share information and become more efficient in their operations.
Listen Now (MP3 - 07:58 min) | Download (MP3 - 3.7 MB)
Cisco Unified Communications for Government: Cisco TelePresence
Hear how government agencies are connecting, communicating and speeding decision-making using video and Cisco TelePresence solutions.
Listen Now (MP3 - 07:37 min) | Download (MP3 - 3.5 MB)
Cisco Unified Communications for Government: Contact Center
Hear a discussion on the use of conventional and web-based tools to provide citizen support and responsiveness through contact center solutions.
Listen Now (MP3 - 08:45 min) | Download (MP3 - 4.0 MB)
Cisco Unified Customer Voice Portal
This brief discussion provides a technical overview of the Cisco Unified Customer Voice Portal and how it can improve the customer experience.
Listen Now (MP3 - 08:21 min) | Download (MP3 - 4.0 MB)
Interactive Voice Response: Cisco's Perspective
Hear a brief discussion on the evolution of interactive voice response (IVR) and the Cisco solutions that address common IVR problems.
Listen Now (MP3 - 13:47 min) | Download (MP3 - 6.6 MB)
Simplify Optical Convergence over IP
Learn more about innovative optical interface modules for core IP routers.
Listen Now (MP3 - 1.4 MB; 02:59 min) | Download (MP3 - 6.6 MB)
Address Outbound Campaign Management Challenges
Learn how outbound contact centers are addressing industry challenges by focusing on intelligent campaign management.
Listen Now (MP3 - 09:45 min) | Download (MP3 - 4.6 MB)
Cisco Unified Call Studio
Get a technical overview of Cisco Unified Call Studio and how it can help contact centers deliver more relevant and personalized voice applications.
Listen Now (MP3 - 12:23 min) | Download (MP3 - 5.9 MB)
Network Security
Hear a technical discussion of Unified Communications security and the Cisco ASA 5500 Series Adaptive Security Appliances.
Listen Now (MP3 - 11:26 min) | Download (MP3 - 9.2 MB)
Contact Center Express
Cisco Unified Contact Center Express provides a "contact center in a box" for midmarket, enterprise branch, or corporate departments.
Listen Now (MP3 - 16:01 min) | Download (MP3 - 7.3 MB)
TelePresence: Service and Support Offerings
Service and support offerings for Cisco TelePresence include remote help desk support, parts and maintenance, remote monitoring, and conferencing help.
Listen Now (MP3 - 10:45 min) | Download (MP3 - 4.9 MB)
Speech Recognition
Learn more about Speech Connect for Cisco Unity, a speech-enabled automated attendant for the enterprise.
Listen Now (MP3 - 06:27 min) | Download (MP3 - 2.6 MB)
Interoperability Lab
Cisco's Unified Communications Interoperability Lab can help customers with integration and interoperability between different vendor systems.
Listen Now (MP3 - 08:13 min) | Download (MP3 - 3.8 MB)
Presence in the Contact Center
How presence technology can improve the operations of a contact center.
Listen Now (MP3 - 09:18 min) | Download (MP3 - 4.3 MB)
Unified Communications System Release 6.1
This technical summary of Cisco Unified Communications System 6.1 covers products and features that help enhance collaboration in a unified workspace.
Listen Now (MP3 - 13:52 min) | Download (MP3 - 6.4 MB)
Contact Center Reporting
Learn how Cisco's newly acquired Latigent reporting solutions will help improve contact center management.
Listen Now (MP3 - 11:21 min) | Download (MP3 - 5.2 MB)
(PDF - 188 KB)