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Unified Communications Components

Get an overview of the components that make up a Cisco Unified Communications system.

• Benefits of Deploying Unified Communications Within an Intelligent Network (PDF – 636KB)

IP Telephony

Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices.

Unified Communications Applications

Streamline business processes with messaging, conferencing, and unified communications products that improve communication, mobility, and collaboration.

• Cisco Unity Connection 2.0 (PDF – 260KB)
• Cisco Unity 5.0 for Microsoft Exchange (PDF – 276KB)
• Cisco Unity - Benefits for Agency Professionals (PDF – 155KB)
• Cisco Unity - Benefits for IT Professionals (PDF – 155KB)

Customer Contact

Skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management help improve your call center abilities.

Voice Network Management

Improve productivity and reduce total cost of ownership through automation, integration, and simplification of your voice network.

Communications Infrastructure

Routing, switching, and other infrastructure products include voice gateways, switches with inline power, and voice servers for media processing software.

Services

Using the Cisco Lifecycle Services approach, Cisco and its partners provide a broad portfolio of Unified Communications services.

• Voice and Unified Communications Services
• Cisco TelePresence Services
• Cisco Unified Communications Contact Center Services
• Cisco Unified Communications Lifecycle Services