Deliver Exceptional Service
See how unified communications solutions can help you deliver superior service. (5:28 min)
Maximizing Omnichannel Revenue
Improve customer service and revenue opportunities in the branch
Stay Ahead Of Customer Demands
Banks are operating in a challenging environment of rapid economic change, more technology-savvy customers, thinner margins, and increasing regulations. To attract new customers, many banks are looking to adopt an omnichannel banking strategy to optimize their retail channels based on customers' preferences to offer more personalized financial services.
But not only are your customers increasingly tech savvy… so is your workforce. The best and brightest next generation employees require their workspace to move with them. Whether enabling work to be done on a “bring your own device” (BYOD) smartphone or tablet, accessing their virtualized desktop across various endpoints, or empowering a subject matter expert to service banking customers wherever they may be physically located, employees want this kind of flexibility today.
Maximize the potential of your people and resources to deliver a superior customer experience across banking channels. Cisco’s solutions for Retail Banking unify and virtualize your organization's data, applications, and human expertise, providing the agility and efficiency that enables the workplace transformation required to stay ahead of your most demanding customer’s needs.
- Editorial: Social Banking in the Omnichannel Era (PDF – 256 KB)
A panel of banking experts from Cisco, Barclays, Santander, SRN and Garanti Bank discuss key steps in creating valuable customer relationships and omnichannel services.
- Brochure: Cisco Unified Workspace for Retail Banking (PDF – 2.1 MB)
Read about the Unified Workspace and an introduction to Cisco’s Smart Solutions for enabling next-generation employees to "work your way".
- Poster: Retail Banking Architecture (PDF - 1.1 MB)
View a snapshot of Cisco’s various solutions for retail banking.
- White Paper: Role of Video in Banking and Wealth Management (PDF – 4.3 MB)
Register to learn how video-enabled interaction can transform traditional banking and wealth management business models.
- Video: Overview of Cisco’s Remote Expert Smart Solution (Video 2:58 Mins)
Watch how Remote Expert gives banks the agility to increase organic growth and cross-sales by delivering the right offer at the right time at the right place.
Remote Expert Overview
- Remote Expert for Retail Banking
Provide personalized service with two-way video that connects customers to a financial expert.
- Digital Media for Retail Banking
Improve the customer experience and employee effectiveness.
Physical Security for Retail Banking
Deliver comprehensive security to safeguard assets and lower costs.