Cisco Unified CallManager Device Package
4.2.1 (07.0)
Release Notes Version 10
These Device Package release notes contain important
information about installation procedures and resolved caveats for Cisco
Unified CallManager Device Package release 4.2.1(07.0).
Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.
Determining the Software Version
Compatibility Matrix and Supported Upgrades
Important Notes & Recommendations
Resolved Caveats for Cisco CallManager Device Package
Locale Installer for Cisco CallManager
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
This document provides installation instructions
for this Cisco Unified CallManager Device Package and endpoint related
changes.
Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.
Make sure that you install and configure this
release of Cisco Unified CallManager on approved Cisco hardware. You can access
the correct Cisco-approved server configuration at the following URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.
You can determine the version of Cisco Unified
CallManager software that is running on your server by accessing Cisco Unified
CallManager Administration and then clicking Details.
This Cisco Unified CallManager Device Package
release is compatible with the following Cisco Unified CallManager versions.
|
4.2(1)sr1 |
Note: Review the history file in your Cisco Unified CallManager in order to determine what Device Package you currently have installed. If you are preparing to install an older Device Package than is currently on your Cisco Unified CallManager, you will receive the following error “This Device Package is older than the Device Package already Deployed. It is recommended that you should exit now. EXIT now?”
NOTE: Be
aware that the release of Cisco IP telephony
Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser Endpoint documentation, including release notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
Cisco Unified CallManager Device Package 4.2.1(07.0) includes the following firmware versions:
|
Firmware |
4.2(1)
Devpack 07.0 |
Installation
Wrapper On
CCO |
|
Digital Access WS-X6608 |
D00404000028 /
D0054322 |
|
|
IP Phone 7902g |
CP7902080002SCCP060817A |
|
|
IP Phone 7905g |
CP7905080002SCCP060817A |
|
|
IP Phone 7906 |
SCCP11.8-2-1S |
|
|
IP Phone 7911 |
SCCP11.8-2-1S |
|
|
IP Phone 7912g |
CP7912080002SCCP060817A |
|
|
IP Phone 7920 |
CMTERM_7920.4.0-03-01 |
|
|
IP Phone 7935 |
P00503021600 |
|
|
IP Phone 7936 |
cmterm_7936.3-3-13-0 |
|
|
IP Phone 7940/7960 |
P00308000400 |
|
|
7914 14-Button Line Expansion Module |
S00105000200 |
|
|
IP Phone 7941/7961 |
SCCP41.8-2-1S |
|
|
IP Phone 7970/7971 |
SCCP70.8-2-1S |
|
|
IP Phone 7985 |
CMTERM_7985.4-1-3 |
Note: It is very important to disable platform
agents and services, such as NetIQ and Prognosis performance monitoring,
Cisco-verified antivirus services and intrusion detection software, remote
management services, and any other monitoring applications that automatically
restart services; this action ensures that your system does not encounter
issues that are associated with these services.
Cisco
provides the following guidance to help you successfully install and/or upgrade
Cisco Unified CallManager software:
·
To minimize call-processing interruptions during the
upgrade process, make sure that all servers are running the same version of
Cisco Unified CallManager software before beginning this upgrade.
·
Make sure that the servers are online
before you begin this Device Package installation; otherwise, pre-upgrade
checks may fail or return faulty information.
·
For optimum performance, apply the most current OS
upgrade and SR before you install the Cisco Unified CallManager Device
Package. For more information, refer to Cisco IP Telephony Operating System, SQL
Server, Security Updates at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm.
·
If you are using Cisco Unified CallManager Security
Agent, you must DISABLE this software and then restart your system before you
proceed with this installation.
· All nodes in the cluster run through a database replication
check during the upgrade process as an extra measure, even though the
publisher's database replication check should catch any replication errors
clusterwide.
If you encounter
a warning message on any node during this check, make sure that you stop the
installation process and check the log files. Follow the recommendations listed
below if the log file displays any of the following messages:
·
“All
agent-implementing jobs are waiting to start”
·
“At
least one agent-implementing job is attempting to execute after a previous
failure“
·
“At least one agent-implementing job
has failed to execute successfully“
·
Be sure to DISABLE any antivirus and intrusion
detection software, along with any other security services; then, restart your
server before you run the upgrade process.
You must manually re-enable these services after the installation is
complete.
·
Make sure that you disable the following Cisco-verified platform agents
and applications; these products may interfere with the Cisco CallManager
installation:
Ř Server
management agents
Ř VOIP
monitoring/performance monitoring
Ř Remote
access/remote management agents
Note: It is very important to disable platform
agents and services, such as NetIQ and Prognosis performance monitoring,
Cisco-verified antivirus services and intrusion detection software, remote management
services, and any other monitoring applications that automatically restart
services; this action ensures that your system does not encounter issues that
are associated with these services.
Note: To verify that the installation completed successfully, follow the instructions in Step 5 in the Installation Instructions section.
Note: Cisco recommends that you apply this Device
Package during a maintenance window.
Procedure
NOTE: Apply this patch to all of your
Cisco Unified CallManager servers, beginning with the publisher server and TFTP
server.
When applying this Device Package to enable new device support, a cluster-wide
reboot is required for those devices to register successfully.
A clusterwide reboot IS NOT required when
running to update existing firmware/support.
Perform
the following procedure to install Cisco Unified CallManager Device Package X.X.exe:
1.
Download the ciscocm-4-2-DevPack-X.X.exe file to your hard drive.
Make a note of the location where you saved the file.
2. Double-click on the downloaded file to begin the installation.
3. Click Yes when the installation process displays a message that asks if you want to install this Device Package.
4. The remainder of the installation process continues without any additional user input.
5. Towards the end of the install it will prompt you "Update ALL devices firmware defaults?", (IMPORTANT) If you click "yes", it will change the default firmware load for all devices to the latest load packaged with this device pack, click "no" if you want to change the loads manually yourself later.
Note: In order to change the loads manually, you
do NOT need to reinstall this Device Package. The new files will be present in
the C:\Program Files\Cisco\TFTPPath folder. Go to
CCMAdmin->System->Device Defaults and manually change the name of the
load file (for specific device(s)) to the new load and click UPDATE. Next,
reset the affected devices for them to upgrade to the new load.
The system will ask you if you want to view the logfile when the installation
is complete.
6. Verify that the installation completed successfully by taking the following actions:
a.
When the system prompts you
to view the log file, if the number of errors listed in the dialog is
"0", you can select No.
b. If the number of errors detected was greater than 0, select Yes to view the logfile and scroll down
to the end of the log file. The errors section at the bottom of the
log file will be updated with a corresponding severity.
c. Reset affected devices in order for
them to obtain new firmware loads, or reboot the cluster.
Note: If the TFTP server is a separate server
from the Publisher, the Cisco TFTP service needs to be stopped and restarted on
the TFTP server before performing this step, unless the cluster (including the
TFTP server) is being rebooted.
Change the device defaults for devices you wish to roll
back. From the Cisco Unified CallManager Administration page go to
System/Device Defaults and set the devices that were changed previously back to
their previous firmware setting. Select update, and then reset those
devices.
The system may create or edit the following log files during the
installation process:
· c:\program files\common
files\cisco\logs\CCMPatch\Cisco Unified CallManager X.X DevPackXX
Installation YYYY-MM-DD HH.mm.log (this file is also accessible by navigating
to the Start menu shortcut "Cisco Install Logs" under the CCMPatch
folder)
· c:\install\dbinstall\dbinstallXXX.txt
· c:\program
files\common files\cisco\logs\CCMPatch\sqlX.txt
· c:\program files\common
files\cisco\logs\history.log
This Device Package includes the following resolved
caveats:
|
4.2(1)Devpack
07 |
|
|
7935/7936 |
|
|
Scheduled software download on NEs failing |
|
|
7936 with CCM 5.0 displays Server Not Found
when access Corporate Dir |
|
|
7936- Can gain access to web interface w/o
admin password |
|
|
7936 does not register G.729a capability
along with G.729 capability |
|
|
Selecting Tone Test and exiting hangs phone |
|
|
Setting up Admin VLAN id brings up the phone
without a DN |
|
|
7936/35- Ignore CDP V1 message for VLAN
configuration purposes |
|
|
7936 phone hangs when pressing hold &
resume |
|
|
7935 does not recover after power/network
loss |
|
|
7936 phone shouldn't release its VLAN until
the TTL(CDP message) expired |
|
|
UI displays Failed to set VLAN Idwhen
changing n/w setup in activecall |
|
|
When we dial the DN through web page
,message flashes for sec & proceeds |
|
|
7935/6 reboot using corporate directory
search on 3'rd party LDAP server |
|
|
7935 does not register G.729a capability
along with G.729 capability |
|
4.2(1)Devpack
06 |
|
|
Beep tone max power is only -22dBmO |
|
|
FSCK stuck in deadlock with syslogd |
|
|
DSP Configuration Files are not Correct |
|
|
Enumeration Pattern Code Updates |
|
|
Phone sends corrupted RFC2833 packets when
SRTP enabled for call |
|
|
Dev Studio changes to make building
Communicator easier |
|
|
Secure phone does not retrieve the SEP file |
|
|
7931- Call Plane Detail View is not open
after On-Hook dialing |
|
|
CiscoIPPhoneStatusFile LocationX parm not
used for small image size |
|
|
Commit of CSCef34402 broke c6slc, other?
pikespeak images |
|
|
Titan dsp host could 32-bit read between dsp
firmware two 16-bit writes |
|
|
Osage- Max Input Rxd msg displayed when 32
chars input to Shared Secret |
|
|
Power Save Configuration options missing in
Settings |
|
|
Osage- Status Messages for 802.1X
Authenticatio not as per Osage UI spec |
|
|
softkeys disappear after blind directory
transfer |
|
|
TNP- keyboard I/O errors on reset |
|
|
RTCP- Exiting Hoot & Holler cause phone
to send bogus BYE packet |
|
|
7931- Exception in OverviewModel during
restart |
|
|
Support G.722 56k and 48k in the Audio
Server |
|
|
TNP phone logs "Unable to get
memory" message on console |
|
|
pressing volume key then speaker button can
lock up phone |
|
|
G.722 K-Factor Table incorrect |
|
|
Highlighted Call isn't displayed if 10th
call ended leaving 9 held calls |
|
|
7970/7961- dtmf burst is played with a
double duration |
|
|
Phone does not send un-register message to
SRST on fallback to CCM |
|
|
7931- Pressing Line button does not change
Line focus |
|
|
Onhook dialing produces delay in feedback
sound with last digit |
|
|
IP phone fails to do HTTP authentication |
|
|
7931- Overview not in home position at
initial bootup |
|
|
RTCP socket open error may cause audioserver
to spin |
|
|
under is only 20 chars instead of 64 |
|
|
Dynamic Trace level registration results in
file create/delete operation |
|
|
EAP-Request/MD5 to PC supplicant could not
pass thru Gig phone |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
7961 phones not processing CTI request to
disable softkey |
|
|
TNP- dhcpRcv.c - uninitialized variable |
|
|
7970- Phone lock up when message URL has max
or 255 character |
|
|
IP Phone should re-DHCP immediately after
DHCP NAK |
|
|
7931- scroll up and down, sometimes a
leftover icon appear next to label |
|
|
show inventory command returns no data |
|
|
RTCP- SDES packets are not being padded
correctly |
|
|
Idle Prompt for SRST cannot be set back to
the default value |
|
|
Phone not sending DHCP traffic to pc port |
|
|
Unable to dial from external dir list after
cancel edit dial |
|
|
LCD display does not always show status of 3
consecutive lines |
|
|
7911G experiences loss of registration |
|
|
SIP phone show "Connected" in call
preservation if user in/out line disp |
|
|
7961 with voice vlan resets if IPC is
connected to 3rd vendor switch |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Ringing phone ICON keep showing up on the
phone display without call |
|
|
Skittles- Retain Dialplan from CCM while
failing over to SRST |
|
|
IP phone not direct HTTP request to proxy
server w/ unresolved DNS name |
|
|
Phone does not have "End Option"
field with DHCP Release message |
|
|
Incorrect DSP Configuration File Formats |
|
|
RTP Tx URI request should be rejected when a
call is active |
|
|
|
|
|
3rd gen phones running 8.0(4)SR1 unable to
adjust ringer after a call |
|
|
When uri is not responded by user, second
uri post just hangs forever |
|
|
Clean up debug options available / messages |
|
|
Line DN label appear to be shifted a pixel
or two to the left on Display |
|
|
Digit tone improperly continues until call
connect |
|
|
JPN hone freeze at Cisco Logo after reset
due to Java OutOfMemory error. |
|
|
7961/70 fail to transfer a call with line 2
from Directory |
|
|
TNP- Remove NULL term from hostname in DHCP
request |
|
|
7971 displays "Ethernet
Disconnected" briefly |
|
|
Phone core dump when terminating mulitple
calls |
|
|
phone not fallback
to CCM and shows "Restarting...". |
|
|
Enumeration Pattern Code Update |
|
|
Mute Button is enabled when Phone Speaker
Button throws Error pass Limit |
|
|
On turbo the overview is distorted when a
new call is created and ended. |
|
|
Osage- Transaction Status does not update
unless menu is re-entered |
|
|
TNP SIP phone uses wrong default TLS port
number |
|
|
Handsfree Receive Frequency Response does
not meet the mask |
|
|
debugsh- set LOG_DEBUG trace level for
sunvm.cnuw/ debug SIP/JVM command |
|
|
Phone does not detect Invalid Load Server IP
address for "A.B.C D" |
|
|
Phone Ringsin Continuously,Need to power
off/on to clear the call |
|
|
7911 SLR is 5 dB softer than required, its
ok in GL mode |
|
|
IPPM- Phone displays XML Parse Error when
accessing Contact List |
|
|
7961 - PC cannot see data traffic if PC
Voice VLAN Access is disabled |
|
|
TNP SIP phone can not handle long Unicode
callid/linetext |
|
|
7931- Clean up OverviewModel ACTIVATE_REQUEST
event handler |
|
|
Osage- Phone drops incoming unicast EAPOL
when VVLAN is present |
|
|
7970 Runs out of memory as phone when idle
URL is used |
|
|
7931- Phone looses softkeys when exit from
IDLE URL screen |
|
|
Incorrect values in RX/TX_START_TIME and/or REPORT_TIME
pegs |
|
|
TNP phones on CME can't resume call with
Line button |
|
|
Focus does not shift to off-hook line while
another call is incoming |
|
|
Soft factory reset does not clean files from
/etc/sfr.tab |
|
|
RTCP- With RTCP disabled web StreamingStats
Report Times are invalid |
|
|
Include Kernel.core into the sylog files for
debug purpose |
|
|
Not able to use Dial Sofkey in Corporate
Directory |
|
|
TCP not sending all posted data after socket
close |
|
|
7911/41/61/70/71 - 2 concurrent XML posts result
in Error 0 or Error 6 |
|
|
devoplement build (TNP) script does not work
|
|
|
Dial Softkey should be disabled for
corporate directory/PAB/FastDials |
|
|
Turbo- DoS tool icmpsic crahses phone on
Bugtrap 0x93 |
|
|
offhook w/ handset for the first time after
reboot, no dialtone is heard |
|
|
Unmount Error |
|
|
HTTP sessions are not currently aged-out |
|
|
CreateStringMatchProperty does not update
the allowedValues |
|
|
TNP - 7911 phone needs an 802.1X port lookup
mechanism |
|
|
9 lines with call in Hold Reversion, phone
stops ringing |
|
|
provide for next generation static analysis
for TNP |
|
|
RTCP- BYE packet has padding bit mistakenly
set |
|
|
7941/7961/7970/7971 Aliasing in high band
when using wideband headset |
|
|
7931- LineFullDisplay detail is missing from
the title |
|
|
Call History Enhancements for Chumbawamba
Phase 1 |
|
|
7970- reduce msg sizes being used in network
daemon IPC |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
When calls are selected/unselected, sorting
is done immediately |
|
|
TNP - 7971G-GE forwards 802.1X packets twice
|
|
|
Exit softkey stops UI when in Security Configuraiton/CTL
File submenu |
|
|
7931- May have a Java Memory leak in
disposeDynamicFeature |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
IP phone stuck at Cisco Logo screen when
reset from CCM w/ sidecar |
|
|
Can not login to phone during automation
testing |
|
|
Network Locale Version backwards
compatibility |
|
|
support persistent status line display on
SIP phone in SRST mode |
|
|
Phone throws exception upon going off-hook |
|
|
Dial URI w/ Active Call doesn't Invoke Call
Options when no app in focus |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
7931 Titles in Line FullDisplay aren't left
aligned at at the same place |
|
|
Phone continues to ring after shared line
picks up a transfered call |
|
|
mipspacker not use CNU versioning for BN2
image |
|
|
7931- Line number overlayed with ellipses
... while in active call |
|
|
7970 SCCP requires Authorization when
hitting **# to unlock the phone |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Phone Service unavailability message
corrupted |
|
|
UDI Time Zone not displaying string from
phone config file |
|
|
7931- Handsfree RLR does not meet the spec |
|
|
Phone not showing "Duplicate IP
Adress" in status line |
|
|
HOST Field Send IP Address Instead of
Defined Hostname |
|
|
7911 Phone speed and duplex settings not
saved |
|
|
CP-7971 does not cache TFTP address if
option 66 set TFTP server name. |
|
|
TNP phone sends
StationSubscriptionStatReqMessage at restart |
|
|
Focus changes to the new ringing call before
10 secs.. |
|
|
Reset on sleep mode phone would not put it
back to sleep mode |
|
|
CiscoIPPhoneDirectory/DirectoryEntry/Name
should be restricted to 32 cha |
|
|
TNP- check return value when writing
dhcp.conf |
|
|
Remote in use calls with no caller ID should
display "To Unknown Number" |
|
|
Sanity- Core produced for rtsp on
restriciting incoming bandwidth/bitrat |
|
|
Fragile file cleanup and performance
enhancements (Jasmine featurette) |
|
|
7931- Tuk Tuk noise heard while using
wideband codec for a call |
|
|
7970 Phones have incorrect active display
during shared line call |
|
|
SIP phone should reattempt download of
softkey&dp on TFTP down/ timeout |
|
|
For Cbarge "CM down,features
disabled" message not displaying on 7970 |
|
|
7931- Headset icon not displayed when
Headset LED is pressed |
|
|
Expand Directory object name field to accept
64 characters |
|
|
7931- Softkeys disappear with 4 sofkey
templates |
|
|
7971 should set Audio Preference to default
values after Erase |
|
|
Muffled voice on receive for some calls |
|
|
cnu recover second look |
|
|
7911- GroupPickUp does not work |
|
|
Unknown name displayed if special characters
are in display name |
|
|
7970-DHCP- Rejects DHCP request with option
15 from CNR |
|
|
Display on shared-lines not-in-call is not
consistent in cBarge scenario |
|
|
7931- Incorrect call appearance on shared
trunk monitor calls. |
|
|
Call Focus shifts to Held call for
consultative conference call leg |
|
|
TNP - Soft factory reset should clear 802.1X
PAE info |
|
|
7931- Enable video support |
|
|
Focus is on wrong call when line view is
opened indirectly |
|
|
Change the 7906 BN2 to use RELEASE keys for
pilot build |
|
|
Turbo should not advertise G.722 |
|
|
Dynamic features like BLF Speed dial and
Privacy are not working |
|
|
Call fails when no dialplan and registered
to SRST |
|
|
Conference on Alerting with 8-0-2-4S load |
|
|
Update 7911 diagnostics to version
10.02.00.06 |
|
|
CNU kernel BugTrap 0x91 with V-E-R-Y
specific conditions |
|
|
TNP phone stuck in blank screen during upgrade
to 8.0(3) load |
|
|
third-gen phone 8.2(1) recover process is
not displayed |
|
|
dsp ingress frame timestamp not following
RTP RFC3550 |
|
|
sleep() system call not POSIX compliant |
|
|
AbbrDial key shouldnot be active when
speakerbutton is disabled |
|
|
Text Item Displays are not right justified
in RTL locales |
|
|
Phone should explicitly turn on display when
reset/lost registration |
|
|
SIP phones should Ignore unknown softkey set
names in softkey xml |
|
|
7931- Add icons to the DetailsFullDisplay |
|
|
CIA-680 Support on 3rd gen phones |
|
|
revertPriority setting not used for 1st call
after changing the setting |
|
|
Third-Gen phones running 8.0(3) do not hear
multicast audio from RTPMRx |
|
|
8.2 phone load causes robotic issue at
customer site |
|
|
Dialplan is not supported when Failover to
SRST |
|
|
Highband noise reduction tuning |
|
|
Bugtrap 0x91 phones (during fsck) |
|
|
unable to disable kpml on TNP phone
registered to CME |
|
|
TNP- send DISCOVERs if no DHCP server can be
found |
|
|
IP phone reset with DOS attack |
|
|
7941/61 LCD controller must be reset at
startup time. |
|
|
Arabic locale missed QRT on dest info |
|
|
Empty Dial list is getting displayed on
phone |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Default router entry removed when dup ip
present |
|
|
Can not press line 36 on 7970 with 2
sidecars |
|
|
7931- Unable to answer call on 2nd line
using phone handset |
|
|
"On " prompt doesn't always work |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
TNP- "show inventory" CLI output
not adhering to the specificication |
|
|
redial sk is not active in onhook state |
|
|
getEndPointInfo reports MWI setting
incorrectly |
|
|
vm -mem broken on Broadcomm platform
(7941/61, 7970/71) 8-2-0-20 |
|
|
LCD display shows status of Lines 22-24
after phone boots up not 1-3 |
|
|
Turbo- DHCP recv socket error on bad address
|
|
|
SenderJoins & Byes values were different
regardless of call status |
|
|
Osage- 7961GE stops receiving EAP-Req/ID
during long duration reset test |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
7931- Doesn't show IDLE display on phone
display after restart from CME |
|
|
TNP phone fails to display the switch info
at its webpage |
|
|
7970-PNG image file download crashes the
phone |
|
|
SYN ACK messages from phone not DSCP tagged |
|
|
Jphone- Navigate problem under network
statistics menu when debug mode |
|
|
make property retrieval from RMS store file
effecient |
|
|
Handsfree SLR does not meet the spec |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Add volume control for local and network
tone |
|
|
7931- Speed dial does not display called-id
when another line offhook |
|
|
Selective graying out of AudioPref menu
items incorrect on inline power |
|
|
Need to Press Right button twice on Nav Pad
to close Line Detail |
|
|
Placed calls are not multi-party and should
not show a MP call history |
|
|
Phone Continuously displays
"Requesting...". |
|
|
Softkey wrong after fallback from SRST |
|
|
7961 (and 7941,7970,7971) doesn't display
Call park number after getting |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
7931-UI shows lines 22-24 when line button
pressed with AppMenu Open |
|
|
Settings -> Device Configuration -> UI
Configuration menu is missing |
|
|
Call History Lists inaccessible after having
max entries and deleting 1 |
|
|
7931- Phone restart from CM duration test
leads to Disk full |
|
|
Add SIP related changes to support G722 for
ph0 of wide world |
|
|
Missing Pixels on the left side of UI
displays on Turbo phones |
|
|
phones should not advertise Voice VLAN on PC
port |
|
|
JTest- SIPCCAdapter.java switch statement
missing breaks |
|
|
7931- Factory Reset Walk LED pattern is only
16 |
|
|
7971 phone reverts to old config after
changes saved to netwk config |
|
|
7931- LEDs for lines above 8 do not
illuminate |
|
|
debugsh should support RTCP trace |
|
|
Cfwdall fails to come back on CCM after
fallback from SRST |
|
|
7914 displays old version of remote-in-use
icon |
|
|
Line LED not lighting up or delayed on
incoming calls |
|
|
Phone display not turned on when going into
reverting state |
|
|
TNP SIP Phone resets after auto register due
to default load info missin |
|
|
PNG Broken- Phone fails HTTP GET if earlier
HTTP request is not finished |
|
|
Pushing RTPRx or RTPMRx URI to phone in a
call enables mute |
|
|
Call Statistics menu- Sender size is not a
correct format |
|
|
SIP phone UI Locks up and Keypresses ignored
(still registered w/ CCM) |
|
|
UI locks up & phone cannot register |
|
|
Timer Exception seen in TimeDateRequest |
|
|
Clear softkey does not work in Status
messages screen |
|
|
Outgoing ringing and incoming ringing tones
played at same time |
|
|
apply patch for Diab compiler from WindRiver
|
|
|
Add new tone messages to make
traditional/stutter tones selectable |
|
|
Phone accepting duplicate IP |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
7911, 7906,7931 & 7921 have poor voice
quality with G711alaw codec |
|
|
Out of Memory - Connection refused errors
after duration testing |
|
|
Turbo- 1st incoming call can't be answer if
2nd one be connected first |
|
|
RTCP- RR/SR packet is missing some info when
there is 2 report blocks |
|
|
SIP gives different Error message than SCCP
in Locations scenario |
|
|
7931- IDLE URL Refresh timer doesn't work in
66DEV image |
|
|
Shared line display & going offhook while
in active call distort display |
|
|
Write to the TNETV105x PCNTRL "Access
Control Reg" must be 16 bit |
|
|
TNP- libcso.map from build should be saved |
|
|
New Features - Auto Call Select and More Key
Timer |
|
|
7931- Leave 1 pixel space w.r.t. App
Menu/Headset/etc |
|
|
Line reports as unregistered, but it's not,
after failover |
|
|
Re-sync tone table if dsp host re-starts |
|
|
Phone core dump while running the call
features automation script |
|
|
Phone not retrying the re-IP after dup IP |
|
|
7961/41 Speaker LED on even after pushing
End key |
|
|
SETTINGS softkey does not work if no DHCP
server available during bootup |
|
|
mount command exiting with status code 64 |
|
|
KATE Input causes NPE and non-password data
while using XML services |
|
|
u7961/41/70 stuck at requesting after phones
inbound web access disabled |
|
|
SCCP phone does not register back to
publisher after restart. |
|
|
Need an API to assign a local port to TLS
connect |
|
|
LineModel dispose call throwing a
ClassCastException |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Dialer does not close correctly after Cancel
or Idle Timer Expires |
|
|
Need filter coeficients for headset, handset
and speakerphone |
|
|
TNP Phone 7941 second line line button will
light up for incoming call. |
|
|
Static Analysis Codebase Cleaning on Select
Files |
|
|
Multi-Party Call History - Transfer case -
Received call "from" details |
|
|
Audio Server K-Factor table for G.722 |
|
|
CNU Flash Filesystem not recoverable if it
fills up |
|
|
certcnu.bin
failure- GETCNU- CNU image update failure; code = 10 |
|
|
Status of BLF SpeedDial does not get
updated. |
|
|
need feature parity between sip and sccp
phone for speed-dial |
|
|
Endcall softkey doesn't work in Call
Preservation |
|
|
Answer and DnD Softkeys are not always
displayed when a call is rcvd |
|
|
Idle sftkeys displayed on new incoming call
after transferw/rel image |
|
|
softkey disappears on the phone after
several calls are made |
|
|
7970 precedence call waiting tone does not
stop |
|
|
Issue with Pegs when the call is remotely
held and on MOH |
|
|
wrong filepath used after posting a TFTP
file |
|
|
Phone should send the 433 Anonymity
Disallowed for anonymous calls |
|
|
Diagnostic is alway reloaded into the
primary slot |
|
|
Turbo- Speed dial entries not at designated
position |
|
|
Calling/Called Info not correct for SIP TNP
phones |
|
|
Double call sort after ending selected call |
|
|
7985 |
|
|
Packets received on PC port are not
forwarded in some configurations |
|
|
7985 does not display animated icon w/ RTPRx |
|
|
Restart reason sometimes is not correct
under Network status |
|
|
Phone can rarely stop making calls after CCM
failover/failback |
|
|
Confrence List Remove feature does not work
on CCM 5.0 |
|
|
Invalid dialed number when dialed from
directory displays no information |
|
|
Exit softkey sometimes does not work on
Callback window |
|
|
Callback Notification window does not close
after Dial is pressed |
|
|
Phone sometimes does not fallback to the
correct Standby CCM |
|
|
Wrong display of softkey sets and callinfo
on IPMA assistant phone |
|
|
IPMA manager should not exit from IPMA
service w/ 1 assistant |
|
|
Phone did not register with the Call Manager
after a network power loss |
|
|
Phone unexpectedly reset during a long
duration H.263 call |
|
|
Some softkeys not work correctly with
CiscoIPPhoneInput object |
|
|
7985 phone not working with Mobile Connect
service. (CMM/SNR) |
|
|
7985 un-registers from the Call Manager
after the switch speed changed |
|
|
Network status should contain last restart
reason |
|
|
Hoot & Holler service does not display
Handset icon with RTP/Rx RTP/Tx |
|
|
Visual call Pickup notification fails when line
audio alert setting off |
|
|
7985- Ignore CDP V1 message for VLAN
configuration purposes |
|
|
Equation type input can have unexpected
delay when pressing numbers |
|
|
Pressing a number in Ring Tone menu works
differently than other phones |
|
|
There is no Call Status information
available via the web pages |
|
|
7985 appends devicename in HTTP request when
searching directory users |
|
|
Changing volume during the Hoot & Holler
service cause audio to be sent |
|
|
Hoot & Holler icon was not removed after
exiting the service |
|
|
Background image after download is obscured
by the image menu |
|
|
7985 can not handle URL with 255 char. |
|
|
PC Voice VLAN disabled does not work with
Admin VLAN |
|
|
IPPA phone service shows some unexpected
error messages when logging in |
|
4.2(1)Devpack
05.7 |
|
|
Adding 8.2(1) features to CCM 3.3, 4.1, 4.2,
5.0 |
|
4.2(1)Devpack
05.6 |
|
|
NewCall and EndCall should not be mandatory
softkeys |
|
4.2(1)Devpack
05.5 |
|
|
7920 |
|
|
7920 3.0.1 FIrmware and XML Schema Check In |
|
|
7921 |
|
|
Update 7921 CSV and XML files for FCS |
|
4.2(1)Devpack
05.4 |
|
|
3.0.1 English Dictionary Check In |
|
|
6608/T1 |
|
|
6608 T1 cas channel rejects outbound calls |
|
4.2(1)Devpack
05.3 |
|
|
No web access cfg option for 7941/61 in CCM
device donfiguration page |
|
|
7902/7905/7912 |
|
|
Phone response status inconsistent between
models |
|
|
7912 phone should not send
StationFeatureStatReq if feature is not confi |
|
|
7905Japanese characters are shown as ?s in
EM screens |
|
|
CP-7912 can not use 255 as last octet of
SRST address. |
|
|
IPICS Channel selection by select key does
not work intermittently |
|
|
DnD fails on 7912s |
|
|
7912 w/alt tftp disabled does not read TFTP
server from DHCP |
|
|
7912 can not resume multiple calls from hold |
|
|
Connection Monitor Duration changes not
applied to 7902 |
|
|
7912 cannot make new call after lisfting
handset |
|
|
Malformed XML Delieverd from 7912GA when
using DeviceInformationX |
|
|
No response to UserToDeviceData for Key: xxx
URI passed from CTI |
|
|
Init: CallHistory URI does not re-set status
line on 7905 |
|
|
call waiting tone
doesn't stop when the second call hangs up. |
|
|
7912 prefixes fastdial with 'undefined' |
|
|
7912 affected by ARP storm |
|
|
7912 authentication problem - password
encoding |
|
|
IP Phone Service problem with 7912 http
redirect v8.0 |
|
|
Able to Change Ring Volume Even when Setting
Access set to Disable |
|
|
7912G-A phone does not obtain address when voice
vlan = access vlan |
|
|
CIA 650: Randomize TimeDateReq's to Call
Manager from 7905/7912 |
|
4.2(1)Devpack
05.2 |
|
|
Update 7921 CSV file to add "Prefer
Alternate Script" option |
|
|
6608 T1/E1 |
|
|
6608 PRI Gateway stayed up even when CCM
lost connection |
|
|
6608 shows wrong OID |
|
4.2(1)Devpack
05 |
|
|
Add support for Security feature in
Communicator |
|
|
7940/7960 |
|
|
Build phone loads |
|
|
JPN-Cancel softkey not available for
configuring 7960+7914 |
|
|
phone displays Select Ringer... for Invalid
DistinctiveRing.xml |
|
|
UI screen is grayed out when i-button is
pressed |
|
|
Autodial cancelled is shown for a Phone in
RingIn state |
|
|
Phone displays AutoDial Cancel in transfer
scenario |
|
|
7960 tries fallback to CCM that has CCM
service shut but port 2000 open |
|
|
Phone Softkey should be greyed out for
Disable Speakerphone and Headset. |
|
|
7960 produces garbled audio and repeated
words for PA Help |
|
|
Softkeys within various Settings submenu not
responding if held |
|
|
DN not displayed in a hold scenario after
line button press. |
|
|
Init-CallHistory URI does not re-set status
line on 7960/7905 |
|
|
Phone displays Callmanager parameter as
UNDEFINED to boot up process |
|
|
revertPriority = Even fails when Hold
Reversion call is oldest |
|
|
Integrate DSP rev 4.0(2) |
|
|
parked calls get loud tone when picked up
from 7960/40 on CME 4.0 |
|
|
Callback can not be activated for a busy
extension |
|
|
Abbreviate dialing should not be available if
phone not able to call |
|
|
need to press line button twice to answer an
incoming call |
|
|
Mute light stays on after audio broadcast is
complete |
|
|
ST- 7960 secure phone got TLS error with
SRST after CCM 4.2.2 upgrade |
|
|
one way voice when the timestamp field in
the RTP packets rolls back |
|
|
RTP Tx URI request should be rejected when a
call is active |
|
|
7960 does not differentiate local hold call
and remote hold call |
|
|
40/60 - LA dev size grown above acceptable
size limit |
|
|
7960 with voice vlan resets if IPC is
connected to 3rd vendor switch |
|
|
phone doesn't handle the DHCP next server
field and option 66 correctly |
|
|
7960 displays XML error on hitting
directories button with French locale |
|
|
Phone hangs with HIGH CPU detected- during
EM logout & locales installed |
|
4.2(1)Devpack
04.6 |
|
|
6608 PRI Gateway stayed up even when CCM
lost connection |
|
4.2(1)Devpack
04.5 |
|
|
7935/7936 |
|
|
Phone Button does not work |
|
|
7936 with 4.2SR1 cannot dial digits when in
call state 3 (Ring Out) |
|
|
Scrolling to the end of the line in EditDial
causes 7935/7936 Reboot |
|
|
7936 not passing DTMF while in alerting
state. |
|
|
DTMF tone will not play for consecutive same
digits with 7936 |
|
|
Display is not uniform when dialing an non
existing number |
|
|
Mute dosen't work with |
|
|
Phone dosen't ring while viewing the MAC
address details using **6 |
|
|
7935 and 7936 do not support 40, 50, and
60ms frame sizes |
|
|
Phone displays In Use Remotely with out
shared line in SRST mode |
|
|
LED Status changes when the Transfer softkey
is selected in SRST mode |
|
|
7935/36 need to support the priority field
in DisplayPriNotify message |
|
|
Polycom 7936 doesn't refresh after saving
the Alt TFTP address |
|
|
Main/Secondary TFTP Address cannot be
modified when DHCP is disabled |
|
|
Conference not working on 7936 in SRST mode |
|
|
7936 Phone does n't allow/display full
domain name. |
|
|
7936/7935 does not support JOIN feature of
CCM 4.0 |
|
|
7935 |
|
|
Renumber 7935 firmware load name to match
the CCO versioning |
|
|
6608 E1/T1 |
|
|
After Standby SUP boots up seeing Duplicate SA
ID detected in database |
|
|
Router identify a very short DTMF as a valid
DTMF |
|
|
MGCP backual message with length of 12 bytes |
|
|
6608 PRI Gateway stayed up even when CCM
lost connection |
|
4.2(1)Devpack
04.4 |
|
|
Merging local dictionary in CCM |
|
4.2(1)Devpack
04.3 |
|
|
Jphone software changes to address Memorex
enhancements in EDCS-505798 |
|
|
Support RTCP featurette |
|
|
New Features - Auto Call Select and More Key
Timer |
|
|
Add nightlight features |
|
4.2(1)Devpack
04.2 |
|
|
Add 7921 support files (CSV, XML, GIF) to
CCM |
|
4.2(1)Devpack
04.1 |
|
|
7985 |
|
|
Phone ignores DHCP option 150 when option 66
is present for TFTP server |
|
4.2(1)Devpack
04 |
|
|
7914 |
|
|
Implement SeaDragon features |
|
|
7940/7960 |
|
|
7960 phone does not clear status line during
reset |
|
|
pressing line button on ipphone doesn't
switch between detail &overview |
|
|
Posting Line34 URI enables Line30 on ip
phone. |
|
|
7960- Does not preserve the state of
mute/spkr button in handset mode |
|
|
7960 drops the incoming call when using the
IPICS services. |
|
|
7960 phone does not handle HTTP code 401 for
push request |
|
|
Phone- Authentication username/password takes
only 31 characters |
|
|
CiscoIPPhoneInput takes * and # when input
is set to N |
|
|
StreamingStatisticsX not backwards
compatible |
|
|
7960- Call being on hold is NOT sorted by
Select function |
|
|
7960- Doesn't update CDP cache when no voice
vlan present in CDP message |
|
|
7960 DSP Logging utility broken |
|
|
7960 does not display via |
|
|
IP reassembly broken |
|
|
IP phones become unregistered from both SRST
and CM |
|
|
7960/7940 phone stuck at CONFIG IP after a
reset/power cycle |
|
|
Phone load Upgrade to 7.2(3) causes RXshort errors
on PC port |
|
|
Phone drops untagged PC Traffic |
|
|
HTTP 100 Continue from phone malformed |
|
|
Remove use of linked directory in SCCP BA |
|
|
7960 - XML Debug PUSH behaves erratically |
|
|
Handle Current Call missing when dialing
from Directory |
|
|
Phone rejects menu responses from server-
Fastdial, Corp Dir |
|
|
Callback notif (Dial) & Park while
already in an active call fails. |
|
|
GARP enable/disable ignored |
|
|
The phone crashes when it receives invalid
Response.ContentType in HTTP |
|
|
Secure Phones does n't cancel tftp request
while cancel key is pressed |
|
|
7940/60 PC port 100M does not receive
network traffic intermittently |
|
|
7960/7940 Rcvr Lost Pkt reports as a
negative no under impairement |
|
|
Unable to dial the CB notified number during
ringing state |
|
|
No sidetone during first phone call following
phone registration |
|
|
Phone performs unneeded ARP when Garp
enabled |
|
|
Phone removes ARP entries too quickly |
|
|
help for settings button
not displayed when setting key is disabled. |
|
|
DHCP enabled Phone resets with held call
when alternateTFTP changed |
|
|
Phone doesn't display held call in detail
view when barged call ends |
|
|
Promts is Truncated to 20 Characters when
using Greek Locale |
|
|
Phone resets if we dial Half of the DN
on-hook & remaining off-hook |
|
|
Speed dial from Monitor DN is not working
with 7.2.2 |
|
|
phone display Remote-In-Use menu when the
other end resume the call |
|
|
DIALED Number missing in CFA where the
target phone is 7940/60 SCCP |
|
|
Update 7960 built-in font to include new
zero with a slash |
|
|
7960/40 cannot register in autheticated mode
CCM 4.1.X OS 2000.4.2 |
|
|
Phone resets during high bandwidth traffic
to PC |
|
|
Placed calls are recorded on all shared line
phones |
|
|
Missing SpeedDials on phone after upgrading
the phoneload |
|
|
7960 crashes when more than 20 calls placed
via stress script |
|
|
Placed call list under directory gets
updated only for Connected calls |
|
|
7960- Unable to reset phone when other
shared line is busy |
|
|
Phone strip dialed Number in Directory
Placed call list for PSTN call |
|
|
7985 |
|
|
The phone does not honor the Connection
Monitor Duration fallback value |
|
|
Phone may malfunction if more than two lines
configured. |
|
|
Telnet xstatus command under DNS/Domain Name
contains non-ascii letters |
|
|
Need to add support for IP phone service |
|
|
IPMA is not supported with 7985 video phone |
|
|
Add screen saver to 7985 |
|
|
XML support |
|
|
Three or more line appearance needed |
|
|
Ocius should have a contrast and white
balance configuration options |
|
|
save button placement cause user to end call |
|
|
Directories menu does not display for 15
seconds when URL is unavailable |
|
|
Background image support is required |
|
|
Phone crashed when 100 calls active and remote
side is lost |
|
|
7985 does not play the MLPP premption tone |
|
|
Settings Erase softkey is displayed even
when config is locked |
|
|
7985 video |
|
|
Packets from the PC port are not being
forwarded out SW port |
|
|
7985 crashed when attempting to originate a
call from WebDialer |
|
|
Phone does not ring at all if the selected
ring tone is not available |
|
|
Error message on missing ring tone is
different than 7970 |
|
|
Phone never boots up when background image
is changed |
|
|
Phone does not detect changes to the CM
background image list file |
|
|
7985 does not do Authentication for
CiscoIPExecute |
|
|
7985- HTTP redirect not work |
|
|
7985- CiscpIPPhoneIconMenu oject parse error |
|
|
7985- HTTP refresh not work |
|
|
7985- two items missing from phone's web
access page |
|
|
7985 not display Authentication URL on
Device Configuraiton menu |
|
|
7985 should have Power Save Configuration
menu |
|
|
Device ID in CDP messages should all be in
upper case |
|
|
7985 takes too long to re-register when
image load is not found |
|
|
7985 not back to power save mode if
restarted from CCM |
|
|
Alpha Numeric fields use different key
mappings than other phones |
|
|
7985 not back to power save mode after a call
coming in |
|
|
7985- phase 2 image does not support asp URL
pushed to the phone |
|
|
7985 should exit Service app after login w/
ExtensionMobility |
|
|
7985 (X) button toggles between Full Screen
and Overlay modes |
|
|
7985 only shows 6 lines w/ Privacy and
Speedial configured |
|
|
7985 does not display To conference at line
button menu |
|
|
Callback activation tone is not heard when
using TFTP Server 2 |
|
|
7985 not registered to its CCMs |
|
|
7985 not update call status icon at line
button menu |
|
|
Hanging up the phone does not work when
failover occurs during call |
|
|
7985 crash when Execute Object is pushed to phone
with proxy config |
|
|
7985 got authentication error |
|
|
7985 can not list PAB entry |
|
|
7985 displays white line at full screen |
|
|
7985 does not send out video packets w/ IPMA
configured |
|
|
There is no Cancel softkey when requesting a
phone service |
|
|
Berbee services do not work on 7985 |
|
|
Softkeys in the Berbee phone service do not
work properly |
|
|
MyGroup IP service returns back John
Chambers' group instead |
|
|
7985 should exit from Setting menu by pressing
Setting button |
|
|
7985 Error message different when URL DNS
name error |
|
|
7985 crash when wake up from power save mode |
|
|
7985 incorrect behavior when get HTTP Error
404 |
|
|
Camera Properties need a wider range of
changes |
|
|
When upgrading the software the status line
is stuck |
|
|
Left/Right arrows should change the monitor
brightness values |
|
|
7985 could not display FastDial page |
|
|
7985 Update at service page does not work |
|
|
Phone crashed while looking at the eventlog
during an active call |
|
|
Video between 7985s momentarily blurs out |
|
|
7985 crashs while answering a call |
|
|
Remote side video stops working when
hold/resume rapidly pressed |
|
|
7985 should close the listening chanel when
service app is closed |
|
|
Exit an IP phone service returns the user to
the top of the service list |
|
|
Phone takes DHCP option 150 in the wrong
order |
|
|
Conference call info status is displayed as
the the 4 instead |
|
|
Digits after first call state softkeys are
messed up |
|
|
Calls for status line is corrupted after
pressing directories button |
|
|
The From status line displays no number on
an incoming call |
|
|
|
|
|
Phone should drop from full screen mode
during an incoming call |
|
|
7985 Push Execute failed with Internal Error |
|
|
7985 crash w/ call on hold |
|
|
7985 does not disable SSH after reset |
|
|
985 fails over to SRST after ethernet cable
replugged in |
|
|
7985 does not change Camera properties back
to default value |
|
|
7985 should not display Erase key at
CameraSettings menu |
|
|
7985 plays wrong Ring Tone |
|
|
7985 does not save selected Ring Tone if
RingList.xml not available |
|
|
HELP ID- Help for Camera Settings returns
help for Monitor Brightness |
|
|
HELP ID- Brightness Hue Saturation help
returns main help topics instead |
|
|
7985 set button template wrong w/ one button
set as None |
|
|
7985 crash when access Help Main menu |
|
|
7985 fails to display Video Mute icon when
incoming call answered |
|
|
Video mute line status icon is lost after a
hold/resume |
|
|
Placed Calls Directory entries have a %s as
part of the display |
|
|
Background & Ring don't reset when
Restore Default Settings is involked |
|
|
Downloaded Background & Ring list
missing when TFTP Server 1 is down |
|
|
7985 crash when Line key pressed on Help
Menu |
|
|
X button does not work in Service w/ Host
Not Found Error |
|
|
No Help Info for Transfer softkey |
|
|
No Help Info for NewCall softkey |
|
|
No Help Info for More softkey in onhook
state |
|
|
No Help info for Dial and Cancel softkeys in
onhook dialing state |
|
|
No Help Info for NewCall sofktey in
Remote-In-Use mode |
|
|
Softkey sets mess up after access Help in
Callback mode |
|
|
No Help info for ImmDV and TrnVM softkey in
ringin state |
|
|
7985 should include Camera Setting info on
View Setting menu |
|
|
Forwarded to status message not display the
DN |
|
|
7985 displays ?1001 status message when in
Setting menu |
|
|
X New Missed Calls should not persist w/ new
incoming call |
|
|
7985 does not support Restricted Setting
Access |
|
|
Phone crashed pressing the Search softkey on
Corporate Directory |
|
|
Next softkey does not work in Corporate
Directory |
|
|
Wrong softkeys when looking at an empty
Missed Calls list |
|
|
Cancel softkey has no impact while downloading
Background images |
|
|
7985 play ringer to handset for a second
call |
|
|
Softkeys disabled after change audio source
w/ Handset off the crack |
|
|
Forwarded Call Infomation Display not as
configured |
|
|
Softkey sets changed after pressing Line
button |
|
|
7985 should switch back to the first call
after 2nd disconnected |
|
|
7985 behavior inconsistant with 2nd incoming
call |
|
|
Wrong softkey sets for barged call |
|
|
7985 displays Remote-In-Use icon after barge
into a call |
|
|
First ring tone in ring tone list is the
letter a |
|
|
Cannot easily answer incoming call while in Missed
Calls Directory menu |
|
|
7985 call status message mess up for shared
line |
|
|
7985 shared line Call Info display different
from other phones |
|
|
7985 should initiate a new call on shared
line by selecting the line |
|
|
7985 not show the CallInfo of shared line on
line menu |
|
|
Dial key not work on FastDial |
|
|
7985 should always use first avail. line for
Dial from Directory |
|
|
7985 should allow number with 25 digits at
PAB |
|
|
7985 not fallback to primary CCM if the CCM
restarted |
|
|
7985 does not have Next Softkey at Berbee
main menu |
|
|
No Update softkey for graphicMenu and image |
|
|
7985 not work with directory.asp |
|
|
7985 fails to display No Park Number
Available |
|
|
PAB service URL does not work |
|
|
ExtensionMobility ServiceURL button not work |
|
|
IP Phone service - My Group does not work
properly |
|
|
7985 flash light not blinking for Callback |
|
|
Denial of Service tcpsic script crashes the
7985 |
|
|
Personal Address Book edit Name returns 400-
Bad Request |
|
|
7985 not display Softkeys with position more
than 5 |
|
|
7985 could not display Directory object with
maximium value |
|
|
7985 crash when pressing Softkey-Next and
Softkey-OK |
|
|
Phone does not recoginize
SoftKeyItem/Position object |
|
|
7985 gives parsing error with IP Phone Agent
Service |
|
|
7985 crashed when running a image slide show
IP service for 10 minutes |
|
|
Fast Dial phone service should be allowed to
Assign up to 32 digits |
|
|
Call Information is not displayed after
pressing Settings button twice |
|
|
7985 gives incorrect Error Code for XML
parsing error |
|
|
Phone help does not work |
|
|
7985 gives ParseError if IPMA realtime
update stopped |
|
|
7985 crash when press Exit at IPMA assistant
service |
|
|
7985 does not display Exit key w/ Parsing
Error |
|
|
Phone does not fallback off SRST router
after call is terminated |
|
|
7985 crashes when attacked with some Denial
of Service scripts |
|
|
Phone displays a ?
instead of line feed on directory listing output |
|
|
Blackjack IP phone service returns error
after 1st key press |
|
|
IPPA service Agent Login screen password
entry is displayed in the clear |
|
|
Phone directs some http requests to the
proxy url when it should not |
|
|
PC Voice VLAN disabled does not work |
|
|
Line button not work if not all line buttons
are assigned |
|
|
7985 should change focus to the active call
after exit from Setting menu |
|
|
No Help ID for IPMA related softkeys |
|
|
Softkeys are confusing when in the Lines
menu |
|
|
Cannot hang up a call when the call comes
from a shared line |
|
|
IPPA service briefly displays some XML code
during start or state change |
|
|
7985 crash with broadcast traffic at Voice
Vlan |
|
|
HELP ID- Background Image help returns Help
Topics instead |
|
|
One way video or black screen or no video
over VPN observed |
|
|
7985 XML input - Uppercase & Lowercase
input types allow invalid chars |
|
|
7985 XML Input - Some Input types with
password field flag show password |
|
|
7985 XML Input - Equation type input doesn't
allow symbols |
|
|
7985 should exit from Service app by Exit
key w/ EM login page |
|
|
Could NOT hangup call on shared line after
restart |
|
|
7985 New HW does not suppress upstream
Broadcast, multicast traffic |
|
|
7985 video phone crashes when it receives
cisco gateway fax NSE |
|
|
QED (CSV and Display XML file) Changes for
Phase 2 Ocius 7985 |
|
|
7985 not support softkeyitem as Key-KeyPad |
|
|
Berbee IP phone service returns- unable to
display service error |
|
|
7985 should not clear Status object |
|
|
7985 should not append its Devicename in
HTTP Get messsage |
|
|
Softkeys under the settings menu are
misaligned |
|
|
Phone status log should contain more
information |
|
|
One way video seen on call between 7985s |
|
|
Ringing stops playing when the volume is
adjusted during incoming call |
|
|
Phone is using the callback tone as a ring
tone on next call |
|
|
7985 reboots if Option 150 is a String
Data-Type |
|
|
7985 XML Input - equals character (=) looks like
a solid, heavy dash |
|
|
Audio sources do not work on next call after
a failover with call active |
|
|
Cannot change audio output source when
failover with active call occurs |
|
|
Error message is truncated when invalid
Admin VLAN is entered |
|
|
Localization needs to be turned off on the
phone |
|
|
Softkeys are unavailable after pressing the Window
button |
|
|
Help for Power Save Configuration returns
help for Camera Settings |
|
|
Help within the Power Save Configuration
returns Main Menu Help instead |
|
|
Help of SW Port Configuration returns help
for PC Port Configuration |
|
|
Stock quote IP phone service crashed the
phone |
|
|
Domain name cannot be entered when phone
doesn't have an IP address |
|
|
HELP ID- Power save configuration returns
help for Display On |
|
|
Network Configuation Default softkey should
be renamed to Erase |
|
|
User Preferences Default softkey should be
only available when unlocked |
|
|
The popup window after pressing Default
should be more specific |
|
|
7985 - Power save exits XML Service (and
menus) |
|
|
Configuration parameters domain name and DNS
servers lost after upgrade |
|
|
Phone rebooted when using Hoot & Holler with
2 phones in Shout mod |
|
4.2(1)Devpack
03.3 |
|
|
Device Package installation has dialog come up in silent mode |
|
|
7906/7911 |
|
|
7906/7911Check in 7906/11 f/w load to CCM |
|
|
7935/7936 |
|
|
DTMF tone will not play for consecutive same digits with 7936 |
|
4.2(1)Devpack
03.2 |
|
|
7941/7961/7970/7971 |
|
|
The headset icon does not wobblefor Ringing AG widget. |
|
|
TNP phone not renewing IP address if reservation changed on DHCP server |
|
|
TurboPhone stuck w/ prompt Resetting after load updates |
|
|
Cisco IP Phone UDI Compliance |
|
|
Volume in GL mode affects both speaker and handset. |
|
|
SSH with SD CM - performance hit during login |
|
|
Phone accepting duplicate IP |
|
|
Phone not sending DHCP traffic to pc port |
|
|
Kernel Shutdown bugcode = 0x95 with upgrade |
|
|
TNP phone can not boot up after RESET/power cycle |
|
|
Line reports as unregistered, but it's not, after failover |
|
|
Kernel Shutdown bugcode = 0x9b after phone power cycle |
|
|
7931Tuk Tuk noise heard while using wideband codec for a call |
|
|
TNPHardware Compatibility |
|
|
7911Unable to disable PC port permanently |
|
|
Phone stops playing RingBack when second call comes. |
|
|
Console log shows SYSMSGKernel Shutdown bugcode = 0x67 |
|
|
LOADS filename extension dipslayed in upgrade UI |
|
|
ESPDon no espd.conf, set logging=2 |
|
|
Hard factory reset should NOT erase rambox network settings |
|
|
7970: PNG image file download crashes the phone |
|
|
Highlighted Call isn't displayed if 10th call ended leaving 9 held calls |
|
|
Double call sort after ending selected call |
|
|
For Cbarge CM down,features disabled message not displaying on 7970 |
|
|
TurbopropExtra ESP messages on phone logs |
|
|
TNPbad propogation of debug flag |
|
|
Turbo1st incoming call can't be answer if 2nd one be connected first |
|
|
CiscoIPPhoneDirectory/DirectoryEntry/Name should be restricted to 32 cha |
|
|
TNPmy_name gets corrupted in dhcp.conf file |
|
|
When calls are selected/unselected, sorting is done immediately |
|
|
TurboDHCP recv socket error on bad address |
|
|
dsp ingress frame timestamp not following RTP RFC3550 |
|
|
TNPshow inventory CLI output not adhering to the specificication |
|
|
Titan dsp host could 32-bit read between dsp firmware two 16-bit writes |
|
|
Not able to use Dial Sofkey in Corporate Directory |
|
|
TNPimplement sched_yield() in DHCP |
|
|
Defective/deleted driver causes phone to be unrecoverable |
|
|
NTP fails to sync to time server |
|
|
FSCK stuck in deadlock with syslogd |
|
|
Handset volume is too high/Headset volume is a little low |
|
|
7970Phone lock up when message URL has max or 255 character |
|
|
On turbo the overview is distorted when a new call is created and ended. |
|
|
CIA-680 Support on 3rd gen phones |
|
|
under is only 20 chars instead of 64 |
|
|
7941/7961/7970/7971 Phones SLR needs adjustement |
|
|
Phone Service unavailability message corrupted |
|
|
7941/61 LCD controller must be reset at startup time. |
|
|
7911 GL Mode SLR increases by 5 dB |
|
|
Call History Enhancements for Chumbawamba Phase 1 |
|
|
phone not fallback to CCM and shows Restarting.... |
|
|
Vieo icon (9x9 b&w) need to be checked in for Turbocharge |
|
|
Out of Memory - Connection refused errors after duration testing |
|
|
Phone Ringsin Continuously,Need to power off/on to clear the call |
|
|
On prompt doesn't always work |
|
|
Can not login to phone during automation testing |
|
|
7911 SLR is 5 dB softer than required, its ok in GL mode |
|
|
TurboDoS tool icmpsic crahses phone on Bugtrap 0x93 |
|
|
EM login prompt displayed on Japanese phone |
|
|
Phone sends corrupted RFC2833 packets when SRTP enabled for call |
|
|
Secure phone does not retrieve the SEP file |
|
|
Call History Lists inaccessible after having max entries and deleting 1 |
|
|
7941/61/70/71 phones need CSCsd74493 removed |
|
|
Cfwdall fails to come back on CCM after fallback from SRST |
|
|
Call fails when no dialplan and registered to SRST |
|
4.2(1)Devpack
03.1 |
|
|
7970 based Device Profile not usable for Extension Mobility with 7971 |
|
|
BAT GW DN Template allows unsupported Hold Reversion RingDuration update |
|
4.2(1)Devpack
03 |
|
|
CIA-680 Support on 3rd gen phones |
|
|
Call History Enhancements for Chumbawamba Phase 1 |
|
|
CCMAdmin should not offer option of 72XX voice platform as a MGCP GW |
|
|
QED (CSV and Display XML file) Changes for Phase 2 Ocius 7985 |
|
|
Make 7906 ( |
|
|
7906/7911-Checkin user guide and update CSV files for online user guide |
|
4.2(1)Devpack 02 |
|
|
ENU Coltrane3.0 Check In For English-US
Locale |
|
|
CCMAdmin should not offer option of 72XX
voice platform as a MGCP GW |
|
|
7970 help information displayed for 7911 |
|
|
CIA-680 Support on 3rd gen phones |
|
|
Call History Enhancements for Chumbawamba Phase 1 |
|
4.2(1)Devpack 01.9 |
|
|
CCMAdmin should not offer option of 72XX
voice platform as a MGCP GW |
|
|
7920 |
|
|
Coltrane 3.0 Firmware Check-In |
|
4.2(1)Devpack 01.8 |
|
|
CCMAdmin should not offer option of 72XX voice platform as a MGCP GW |
|
4.2(1)Devpack 01.7 |
|
|
6608 E1/T1 |
|
|
6608 Incorrect marking DSCP value to 0 |
|
|
6608 shld not automatically clr connection when ICMP unreachable is rcvd |
|
4.2(1)Devpack 01.6 |
|
|
CCM 4.1.3 sends StopMediaTransmission for
incorrect MOH unicast stream |
|
|
CMI not generating SMDI packets when the
number contains a * |
|
|
RIS need to handle empty resultset
gracefully |
|
|
Find & List Phones Page gives HTTP Error
500 after SR Install |
|
|
Update locale files in TSP |
|
|
Interface changes for CIA 680 - Hold
Reversion |
|
|
Interface changes for CIA 680 - Hold
Reversion Digital Access WS-X6608 |
|
|
6608 Incorrect marking DSCP value to 0 |
|
|
6608 shld not automatically clr connection when ICMP unreachable is rcvd |
|
4.2(1)Devpack 01.5 |
|
|
CCM does not update analog port status for
analog GW (need rej msg) |
|
|
7911/7941/7961/7970/7971 |
|
|
Volume in GL mode affects both speaker and
handset. |
|
|
Handset volume is too high |
|
|
6608 E1/T1 |
|
|
T1-CAS E&M ports on a 6608 card
unregistering during stress test |
|
|
Periodic T1-CAS E&M channel out-of-service during 6608 stress test |
|
4.2(1)Devpack 01.4 |
|
|
7970 based Device Profile not usable for
Extension Mobility with 7971 |
|
|
Error getting DN for 7941 phone on CM 4.2(1) |
|
4.2(1)Devpack 01.3 |
|
|
Error getting DN for 7941 phone on CM 4.2(1) |
|
|
7935/7936 |
|
|
Cannot use # or * as first entry while
onhook |
|
|
7936 vulnerable to ICMP attacks |
|
|
7936 doesn't send HTTP Get with multi tier
DNS names in Directory URL |
|
|
Can't place a call from phone book when it
receives a missed call |
|
|
Phone cannot be resetted to factorydefault
when Admin paswd is not known |
|
|
Remote party hears echo when 7936 used in
glass conference room |
|
|
7936 accepts invalid IP Address and Subnet
mask |
|
|
7936 accepts invalid Alternative TFTP
Address |
|
|
Access Admin Setup without entering the
passcode |
|
|
Conference not working on 7936 in SRST mode |
|
|
Web interface allows to change password with
different characters |
|
|
7936 Web Interface allows different
characters in Phone Book |
|
|
7936 Web interface dosen't prompt for password
when phone is restarted. |
|
|
7936 phone retains the meetme session even
after the call manager fails |
|
|
phone may not give Error tone when incorrect
phone number dialed |
|
|
7936 Editing phone Book doesn't have the
asterisk in the required field |
|
|
If call received while editing ring tone and
publisher fails, 7936 hangs |
|
|
7936 Web interface accepts alphabets in |
|
|
Phone will not accept incoming call while
waiting for |
|
|
7936 Takes long time to register when PINGED
with CCM failover |
|
|
Info for |
|
|
Polycom 7936 doesn't refresh after saving
the Alt TFTP address |
|
|
Polycom 7936 allows to change the Ringer
settings in Ringin state |
|
|
Phone book entry on the web display is not
proper |
|
|
7936 reboots when you configure Admin VLAN
id while in active call |
|
|
7936-Call Transfer number is not displaying
in SRST mode |
|
|
Park Information retained for a long time. |
|
|
DN not displayed while placing the call on
hold & initiating a new call |
|
|
Call initiations fails from the phonebook
with CFwdAll |
|
|
Phone registers with Alt TFTP when Alt TFTP
Address not specified. |
|
|
Phone hangs when used Diagnostics with CCM
failover |
|
|
Mute turns off in this scenario in 7936
version 3-3-7-0 |
|
|
Second Call on shared line cannot be resumed
or muted |
|
|
7935 & 7936 Polycom phones lockup on
failover, loss of call preservation |
|
|
Display issue when Meet-Me number is 10
digit |
|
|
Phone does not accept to change the passcode
with valid characters |
|
|
ncorrect display on one of the phone in
sharedline |
|
|
Incorrect LED status on a phone in shareline
with call waiting enabled |
|
|
7936 Transmit Jitter Extremely Sporadic - 2
Second Cycle |
|
|
7936 won't fallback to a TFTP server once
registered to an SRST router |
|
|
7936 Phone use odd RTP port numbers |
|
|
7936 phone with phone load 3-3-8-0 does not
work for FAC |
|
|
7936 Outside dial tone sounds the same as
inside dial tone |
|
|
Call gets disconnected if we press hold
& resume multiple times |
|
|
7936 does not play tone 50 (Zip) when
someone joins a conference |
|
|
Phone display is incorrect when a bogus
phone load is entered. |
|
|
Phone dosen't ring when **8 is executed |
|
|
Phone hangs during failback and failover
with meetme |
|
|
Phone displays Registering after CCM
failover in a active call |
|
|
Dial tone stops when phone receives a missed call |
|
4.2(1)Devpack 01.2 |
|
|
ITA Display of Zero and CAPS O - 7960 Font
Display |
|
|
7911/7941/7961/7970/7971 |
|
|
Error in DeviceManager
table leads to False Out Of Resources Condition |
|
|
SIP StackPhone accepting INVITE with
differnt address in RURI |
|
|
Transfer/Conference shouldn't work on Barge
Originater. |
|
|
change garp_enable param value
interpretation on 40/60 SIP phone |
|
|
IB phones sends triggers for VVLAN towards
switch periodically |
|
|
7960's Send BYE multiple times to Wrong IP
address |
|
|
Phone does not display Duplicate IP address when
DHCP is enabled |
|
|
DNS leaks connected with SRV causing crash |
|
|
not check refer-to header in REFER |
|
|
ConfList does not work on CBARGE conference |
|
|
Transfer/Conf softkeys greyed out on TNP SIP
Phone for held barged call |
|
|
Hanging SSHD process, after the connections
are terminated abnormally |
|
|
TurboPhone stuck w/ prompt Resetting after
load updates |
|
|
Cisco IP Phone UDI Compliance |
|
|
7940/60 SIP image 7-9-17 gets roboto when
calling Unity IVR |
|
|
7960 (7.5) Lost of digits when pressing very
fast |
|
|
Transferred Call is getting dropped |
|
|
Transfer/Conference sotkeys not greyed after
hold & resume of barge call |
|
|
No audio path in a barged call with SIP TNP
and SCCP as shared lines |
|
|
7960 sip phone resets during failed transfer
scenario |
|
|
40/60 |
|
|
Barge works different for SIP TNP in a G.729
call |
|
|
SSH with SD CM - performance hit during
login |
|
|
SIP may incorrectly detect SDP as being
different |
|
|
SIP message fragmentation in TCP not handled
correctly in phone |
|
|
CodenomiconPhone crash on test 1474x |
|
|
SkittlesNon-secure phone is allowed to barge
into an encrypted call |
|
|
sharedline cBarge target hold, other shared
line cannot resume |
|
|
SIP TNP 7970 locks up by pressing
Settings,6,3,speaker on 89S |
|
|
7960REFER handling failure during a
conference call scenario |
|
|
Mem-leak on regular call |
|
|
Phone freeze/reorder/lockup/ on 6th call |
|
|
IB2missing logo-url from phone, if logo-url
server is an IIS server. |
|
|
Unable to Disable the PC Port Permanently |
|
|
CopyRight year needs to be changed on SIP
Phones from 2005 to 2006. |
|
|
Kernel Shutdown bugcode = 0x95 with upgrade |
|
|
CTI fail to put calls on hold on SIP hard phones
for IPCC OO |
|
|
TNP phone can not boot up after RESET/power
cycle |
|
|
getportcfgcheck for errors on msgsnd() |
|
|
7911 call history is lost after upgrade |
|
|
Map files missing from build |
|
|
7971 Stops Sending Register keep-alives to
Secondary CCM |
|
|
SkittlesVM light and prompt should go away
when SIP registered to SRST |
|
|
ACK being sent to port 0 |
|
|
status line text from CCM not displayed
properly |
|
|
Hard factory reset should NOT erase rambox
network settings |
|
|
SIP7960 phones with DA Enabled fails to register
with TFTP Encryption ON |
|
|
Request-URI in REFER requests is not
generated properly |
|
|
Semi Attended Xfr on the SRST in Redirect
mode crashes phone |
|
|
Bugtrap 0x9b while Upgrade/Downgrade 8.0(1.0S) / 8.0(1.13S) |
|
4.2(1)Devpack 01.1 |
|
|
7911 Add support for Vieo |
|
4.2(1)Devpack 01 |
|
|
CDETS for Turboprop Feature Commit |
|
|
7985 |
|
|
Domain Name shows up
as? when it is not populated by DHCP |
|
|
Onhook dialing does not light Speaker LED in
SRST mode |
|
|
On help button ?
page, Back softkey doesn't work |
|
|
Requesting better administration tools |
|
|
Video pixelation on calls made between Cisco
VT Advantage and 7985 |
|
|
7985 Improper system message wording |
|
|
There were no tones heard when using onhook
dialing |
|
|
No notification on phone when the remote end
of a call is lost |
|
|
Call focus switches off active call when shared
line is used by others |
|
|
Default router field periodically resets
when phone is configured |
|
|
7895 may report multiple Standby CCMs after
fallback |
|
|
Phone does not ignore lower valued Voice
VLAN when multiple CDPs recvd |
|
|
Phone may stop ringing when switching to a
second incoming call |
|
|
Headset mode sends output to the Speaker in
SRST mode |
|
|
Sometimes cannot answer 2nd call by
switching lines in SRST mode |
|
|
Phone sometimes does not direct audio to the
handset in SRST mode |
|
|
Call Forward icon still displays when
fallback to SRST mode occurs |
|
|
When using EditDial of a number the prompt
should start at the beginning |
|
|
Rarely the MWI light is on even when no
messages are pending |
|
|
Phone does not send periodic CNG packets
during long silence breaks |
|
|
Call Waiting Ring setting will only Flash
the MWI lamp during 2nd call |
|
|
Video may freeze at end of call or in
self-view mode |
|
|
Switch should ignore PC Voice VLAN Access
when there is no voice VLAN |
|
|
802.1p frames dropped on phone with Admin
VLAN and PC voice VLAN disable |
|
|
Phone gets stuck in CallManager Unavailable
state |
|
|
Test script causes a watchdog timer expiration |
|
|
Packets to PC port are re-mapped with 802.1p
when Voice VLAN is 802.1p |
|
|
EditDial followed by lifting handset will
not dial call |
|
|
Phone may continue to display Self View
rather than idle screen |
|
|
Denial of Service mutant script cause the
phone to reset |
|
|
Sometimes phone cannot end call after a CCM fallback
with call active |
|
|
Web Access Enabled/Disabled need to be added
to CCM and phone |
|
|
Phone sometimes does not connect to correct
backup CCM during fallback |
|
|
Phone does not reset when lower numbered
Native VLAN learned |
|
|
Video mute state get out of sync after the
phone is restarted |
|
|
Phone sometimes shows wrong status
msg/softkeys after CM service restart |
|
|
Cannot browse under Directory, Up/D rocker
stuck at the Missed Calls |
|
|
Phone drops ~50% of IP multicast traffic
from SW to PC port |
|
|
7985 MWI Light misbehavior |
|
|
7985g reboots after select softkey then hit
the X key |
|
|
7985 does not play precedence call waiting
tone |
|
|
7985 phone does not display call pickup
visual alerts |
|
|
7985 crashes when running Codenomicon TCP
protocol verification suite |
|
|
7985 phone reboots when pressing the
'Directories' or '?' buttons |
|
|
CCM4.2 - Cisco 7985 Phone softkeys disappear during Pickup Audio Alert |
For optimal performance, be sure
that you use the Cisco IP Telephony Locale Installer that is specific to the
version of Cisco Unified CallManager that you use. Be aware that all phrases may not display in
the desired locale when you upgrade to a different version of Cisco Unified
CallManager. Refer to the readme file
that is posted with the Cisco IP Telephony Locale Installer software on the
following URL for the complete list of supported languages: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.
Each release of Cisco Unified CallManager
may support a different number of locales. The full suite of Locale Installers
that work with each applicable version of Cisco Unified CallManager can be
found on http://www.cisco.com after the English version becomes
available. You can download the Locale Installers for all languages that are
supported with Cisco Unified CallManager from the following location: http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system. Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.
Cisco documentation and additional literature are
available on Cisco.com. Cisco also provides several ways to obtain technical
assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation
at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this
URL:
http://www.cisco.com/public/countries_languages.shtml
For additional information about Cisco Unified CallManager,
refer to the following documentation:
To access the documentation suite for voice
products, navigate to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/.
To access the latest software upgrades and related
documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the
applicable version: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
Cisco
documentation and additional literature are available in a Documentation DVD
package, which may have shipped with your product. The Documentation DVD is
updated regularly and may be more current than printed documentation. The
Documentation DVD package is available as a single unit.
Registered
Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD
(product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco
Marketplace:
http://www.cisco.com/go/marketplace/
You can find instructions for ordering
documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
You can send comments about technical documentation
to bug-doc@cisco.com.
You can submit comments by using the response card
(if present) behind the front cover of your document or by writing to the
following address:
Cisco Systems
Attn: Customer Document Ordering
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability
Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
A current list of security advisories and notices
for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they
are updated in real time, you can access a Product Security Incident Response
Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Cisco is
committed to delivering secure products. We test our products internally before
we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability
in a Cisco product, contact PSIRT:
We
encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions 2.x through
8.x. Never use a revoked or an expired
encryption key. The correct public key to use in your correspondence with PSIRT
is the one that has the most recent creation date in this public key server
list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an
emergency, you can also reach PSIRT by telephone:
Obtaining Technical Assistance
For all customers, partners, resellers, and
distributors who hold valid Cisco service contracts, Cisco Technical Support
provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In
addition, Cisco Technical Assistance Center (TAC) engineers provide telephone
support. If you do not hold a valid Cisco service contract, contact your
reseller.
The Cisco Technical Support Website provides online
documents and tools for troubleshooting and resolving technical issues with
Cisco products and technologies. The website is available 24 hours a day, 365
days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support
Website requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do
Note: Use
the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support Website by clicking the Tools &
Resources link under Documentation & Tools. Choose Cisco Product Identification
Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three
search options: by product ID or model name; by tree view; or for certain
products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information
before placing a service call.
Using the online TAC Service Request Tool is the
fastest way to open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service
Request Tool provides recommended solutions. If your issue is not resolved
using the recommended resources, your service request is assigned to a Cisco
TAC engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or
if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down
or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and
S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of
the following numbers:
Asia-Pacific: +61 2 8446 7411
(Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to
this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in
a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your
network is “down,” or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve
the situation.
Severity 2 (S2)—Operation of an existing network is
severely degraded, or significant aspects of your business operation are negatively
affected by inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your
network is impaired, but most business operations remain functional. You and
Cisco will commit resources during normal business hours to restore service to
satisfactory levels.
Severity 4 (S4)—You
require information or assistance with Cisco product capabilities,
installation, or configuration. There is little or no effect on your business
operations.
Obtaining Additional Publications
and Information
Information about Cisco products, technologies, and
network solutions is available from various online and printed sources.
· Cisco
Marketplace provides a variety of Cisco books, reference guides, and logo
merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/
· Cisco Press publishes
a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco
Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com/
· Packet magazine is the Cisco
Systems technical user magazine for maximizing Internet and networking
investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network
deployment and troubleshooting tips, configuration examples, customer case
studies, certification and training information, and links to scores of
in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet
· iQ Magazine is the quarterly
publication from Cisco Systems designed to help growing companies learn how
they can use technology to increase revenue, streamline their business, and
expand services. The publication identifies the challenges facing these
companies and the technologies to help solve them, using real-world case
studies and business strategies to help readers make sound technology
investment decisions. You can access iQ Magazine at
this URL: http://www.cisco.com/go/iqmagazine
· Internet Protocol
Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and
private internets and intranets. You can access the Internet Protocol Journal
at this URL: http://www.cisco.com/ipj
· World-class
networking training is available from Cisco. You can view current offerings at
this URL: http://www.cisco.com/en/US/learning/index.html
CCSP, the
Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of
Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar,
Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the
Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco
Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering
the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast,
EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet
Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard,
LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking
Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect,
RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe,
TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and
VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in
the United States and certain other countries.
All other
trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (0501R)
Copyright ©
2006 Cisco Systems, Inc. All rights reserved.