Cisco Unified Contact Center Express (UCCX) 8.5(1) Virtual Server Template (OVA)

1.0 Overview
2.0 Scope
3.0 Changes from previous releases
4.0 Instructions
5.0 Trademarks and Notices


1.0 Overview

The Cisco Unified Contact Center Express (UCCX) 8.5(1) Virtual Server
Template (OVA) defines a virtual machine configuration that are
supported in the UCCX 8.5(1) release.  This OVA contains all supported
virtual machine configurations of this UCCX release. Any fresh install
of UCCX 8.5(1) must use a virtual machine created from this OVA.

2.0 Scope

The UCCX template is an OVA (open virtual archive) file that can be
imported/deployed using the OVF (open virtualization format) support
of VMware.  The OVA file defines the following for the virtual machine
based on the deployment selected:

	- Number of virtual CPUs (minimum of Nehalem class CPU)
	- Amount of RAM 
	- Number and size of hard disks 
	- ESXi support: ESXi 4.0 (VM version 7) and beyond
	- OS support: Red Hat Enterprise Linux 5 (32-bit)

3.0 Changes from previous releases

The following are changes from the OVA in the previous release:
	1) The OS has changed to RHEL 5 (32-bit)
	2) CPU reservations have been enabled for all deployments	

4.0 Instructions 

New Installs:
Import the OVA using the vSphere Client:
	1) Using the File --> Deploy OVF Template ... option to start the import
	2) Deploy from file and point to the OVA file downloaded from Cisco
	3) Provide VM name, select server, and select data store
	4) Verify deployment settings and finish deployment
Edit Virtual Machine to prepare for installation:
	5) Once VM is created, edit settings
	6) Provide the appropriate mount location for the UCCX installation ISO
	7) Select checkbox to go into BIOS settings upon first boot
	8) Save settings
Start UCCX installation:
	9) Power on VM
	10) In the BIOS settings, edit boot order to have CD drive first, followed by hard disk.
	11) Save BIOS settings
	12) Follow UCCX installation procedures to complete installation

Upgrades from previous releases:
	1) Stop the VM
	2) Edit the VM
	3) Modify the RAM, CPU, reservations, and OS based on the changes
listed above.
	4) Save the changes
	5) Power back on the VM

Note on Upgrades

Upgrade from 100 agent to 300 or 400 agent VM profile is not possible due to modification
in virtual harddisk settings.

5.0 Trademarks and Notices

Copyright 2011 Cisco Systems, Inc. All Rights Reserved