Cisco CallManager Device Package 4.3.2(17)

Cisco Unified CallManager Device Package 4.3.2 (17)

Release Notes

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package release 4.3.2(17).

Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.

Table of Contents

Introduction. 2

System Requirements. 2

Determining the Software Version. 3

Compatibility Matrix and Supported Upgrades. 3

Firmware Versions. 3

Important Notes & Recommendations. 5

Installation Instructions. 6

Procedure. 6

Uninstallation Instructions. 7

Resolved Caveats for Cisco Unified CallManager Device Package 8

Locale Installer for Cisco Unified CallManager. 10

Obtaining Documentation. 11

Documentation DVD.. 11

Ordering Documentation. 12

Documentation Feedback. 13

Cisco Product Security Overview.. 13

Reporting Security Problems in Cisco Products. 13

Cisco Technical Support Website. 14

Submitting a Service Request 15

Obtaining Additional Publications and Information. 16

Introduction

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package.

This document provides installation instructions for this Cisco Unified CallManager Device Package and endpoint related changes.

Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.

System Requirements

Make sure that you install and configure this release of Cisco Unified CallManager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.

Determining the Software Version

You can determine the version of Cisco Unified CallManager software that is running on your server by accessing Cisco Unified CallManager Administration and then clicking Details.

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

4.3(2)

Note: Review the history file in your Cisco Unified CallManager in order to determine what Device Package you currently have installed. If you are preparing to install an older Device Package than is currently on your Cisco Unified CallManager, you will receive the following error “This Device Package is older than the Device Package already Deployed. It is recommended that you should exit now. EXIT now?”

NOTE: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified CallManager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations:

Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser Endpoint documentation, including release notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/

Firmware Versions

Cisco Unified CallManager Device Package 4.3.2(17) includes the following firmware versions:

Firmware	4.3(2)Devpack 17
7914 14-Button Line Expansion Module	S00105000400
IP Phone 7960	P00308010100
IP Phone 7940	P00308010100
ATA18X	ATA030204SCCP090202A
Analog Access WS-X6624	A00204000013 / A0034322
Digital Access WS-X6608	D00404000032 / D0054322
Conference Bridge WS-X6608	C00104000003 / C002E031
Media Termination Point WS-X6608	M00104000006 / M002E031
IP Phone 7921G	CP7921G-1.3.2
IP Phone 7925G	CP7925G-1.3.2
IP Phone 7936	cmterm_7936.3-3-20-0
IP Phone 7937	apps37sccp.1-3-3-0
IP Phone 7911	SCCP11.8-5-2SR1S
IP Phone 7941	SCCP41.8-5-2SR1S
IP Phone 7942	SCCP42.8-5-2SR1S
IP Phone 7962	SCCP42.8-5-2SR1S
IP Phone 7945	SCCP45.8-5-2SR1S
IP Phone 7965	SCCP45.8-5-2SR1S
IP Phone 7970	SCCP70.8-5-2SR1S
IP Phone 7941GE	SCCP41.8-5-2SR1S
IP Phone 7961	SCCP41.8-5-2SR1S
IP Phone 7961GE	SCCP41.8-5-2SR1S
IP Phone 7906G	SCCP11.8-5-2SR1S
IP Phone 7971	SCCP70.8-5-2SR1S
IP Phone 7975	SCCP75.8-5-2SR1S
IP Phone 7985	cmterm_7985.4-1-7-0
7915-12 Button Extension Module	B015-1-0-3
7915-24 Button Extension Module	B015-1-0-3
7916-12 Button Extension Module	B016-1-0-3
7916-24 Button Extension Module	B016-1-0-3

Important Notes & Recommendations

Note: It is very important to disable platform agents and services, such as NetIQ and Prognosis performance monitoring, Cisco-verified antivirus services and intrusion detection software, remote management services, and any other monitoring applications that automatically restart services; this action ensures that your system does not encounter issues that are associated with these services.

Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified CallManager software:

Do not use Terminal Services to perform this upgrade.

Cisco recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified CallManager software; otherwise call-processing interruptions may occur.

Always log in with Administrator privileges before you begin the Device Package installation process.

Exit all other applications and close all Terminal Services sessions before you begin the upgrade process.
To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager software before beginning this upgrade.
Make sure that the servers are online before you begin this Device Package installation; otherwise, pre-upgrade checks may fail or return faulty information.
For optimum performance, apply the most current OS upgrade and SR before you install the Cisco Unified CallManager Device Package. For more information, refer to Cisco IP Telephony Operating System, SQL Server, Security Updates at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm.
If you are using Cisco Unified CallManager Security Agent, you must DISABLE this software and then restart your system before you proceed with this installation.
All nodes in the cluster run through a database replication check during the upgrade process as an extra measure, even though the publisher's database replication check should catch any replication errors clusterwide.

If you encounter a warning message on any node during this check, make sure that you stop the installation process and check the log files. Follow the recommendations listed below if the log file displays any of the following messages:

“All agent-implementing jobs are waiting to start”

· “At least one agent-implementing job is attempting to execute after a previous failure“

· “At least one agent-implementing job has failed to execute successfully“

· Be sure to DISABLE any antivirus and intrusion detection software, along with any other security services; then, restart your server before you run the upgrade process. You must manually re-enable these services after the installation is complete.

· Make sure that you disable the following Cisco-verified platform agents and applications; these products may interfere with the Cisco CallManager installation:

Ø Server management agents

Ø VOIP monitoring/performance monitoring

Ø Remote access/remote management agents

Installation Instructions

Note: To verify that the installation completed successfully, follow the instructions in Step 5 in the Installation Instructions section.

Note: Cisco recommends that you apply this Device Package during a maintenance window.

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.

Perform the following procedure to install Cisco Unified CallManager Device Package X.X.exe:

1. Download the ciscocm-4-3-2-DevPack-X.X.exe file to your hard drive. Make a note of the location where you saved the file.

2. Double-click on the downloaded file to begin the installation.

3. Click Yes when the installation process displays a message that asks if you want to install this Device Package.

4. The remainder of the installation process continues without any additional user input.

5. Towards the end of the install it will prompt you "Update ALL devices firmware defaults?", (IMPORTANT) If you click "yes", it will change the default firmware load for all devices to the latest load packaged with this device pack, click "no" if you want to change the loads manually yourself later.

Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the C:\Program Files\Cisco\TFTPPath folder. Go to CCMAdmin->System->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE. Next, reset the affected devices for them to upgrade to the new load.

The system will ask you if you want to view the logfile when the installation is complete.

6. Verify that the installation completed successfully by taking the following actions:

a. When the system prompts you to view the log file, if the number of errors listed in the dialog is "0", you can select No.

b. If the number of errors detected was greater than 0, select Yes to view the logfile and scroll down to the end of the log file. The errors section at the bottom of the log file will be updated with a corresponding severity.

c. Reset affected devices in order for them to obtain new firmware loads, or reboot the cluster.

Note: If the TFTP server is a separate server from the Publisher, the Cisco TFTP service needs to be stopped and restarted on the TFTP server before performing this step, unless the cluster (including the TFTP server) is being rebooted.

Uninstallation Instructions

Change the device defaults for devices you wish to roll back. From the Cisco Unified CallManager Administration page go to System/Device Defaults and set the devices that were changed previously back to their previous firmware setting. Select update, and then reset those devices.

The system may create or edit the following log files during the installation process:

· c:\program files\common files\cisco\logs\CCMPatch\Cisco Unified CallManager X.X DevPackXX Installation YYYY-MM-DD HH.mm.log (this file is also accessible by navigating to the Start menu shortcut "Cisco Install Logs" under the CCMPatch folder)

· c:\install\dbinstall\dbinstallXXX.txt

· c:\program files\common files\cisco\logs\CCMPatch\sqlX.txt

· c:\program files\common files\cisco\logs\history.log

Resolved Caveats for Cisco Unified CallManager Device Package

Known Caveats in this DP:
None.

This Device Pack contains the following fixes:

4.3(2)Devpack 17
CSCta96468	Adding En Bloc dialing Product Specific Configuration parameters
CSCta79020	Update Cisco 7921 & 7925 support files for Release 1.3.3
CSCsz35375	Placeholder of CIA-1859- Headset/Handset Monitor
CSCsz35375	Placeholder of CIA-1859- Headset/Handset Monitor
CSCso89102	7911 Turbo CR2 LCD flicker in normal condition
CSCsz36967	Noise Reduction causes saturated speech on Handsfree Send
CSCsz68389	Noise Reduction causes saturated speech on Handsfree Send

4.3(2)Devpack 16
CSCta79020	Update Cisco 7921 & 7925 support files for Release 1.3.3

4.3(2)Devpack 15
CSCsy89333	Mis-spelling in Minimum Ring Volume field

4.3(2)Devpack 14
CSCsx95854	8.4(4) QED files check in

4.3(2)Devpack 13
CSCsx77169	7937 1.3(3) CUCM vob check in defect
CSCsy11594	Check-in ATA SCCP firmware version 3.2(4) to CUCM
CSCsu49917	GlobeLion - Host Movement for midrange phones

4.3(2)Devpack 12
CSCsl40930	SWT-no secure tone defination in g3-tones.xml file .
CSCsq18351	DSP restarts when user keeps initiating and ending a barge session
CSCsr42447	1-way audio due to no Networkdown event to SCCP when switch profiles
CSCsr78867	7921 always sends authenticaton request code 128 when doing EAP
CSCsr82100	Screen not updated automatically after swap b/w Line View & Main Home
CSCsu03942	Problem in the refresh header for Cisco IP Phone 7921 Wireless
CSCsu05654	GUI crashes when application URL points to execute object with Dial URI
CSCsu06672	Phone does not reset if shared line is in use
CSCsu41082	7921/7925 Need to enforce 32 char CN length limit in UI for CSR
CSCsu45825	CP-792X- Call history record populated incorrectly after firmware upgrad
CSCsu54958	7921-media not established after xml app focus restored
CSCsu95296	Upgrade failed if RESTARTing the phone from CCM
CSCsu97710	Incorrect display in Services menu when using non-English locale
CSCsv09371	7921 is not responding with proper XML error
CSCsv13609	The Single Number Reach Mobility softkey does not work with CUCME
CSCsv33922	7921 application button fires URL twice
CSCsw22819	7921G/7925G on Unison does not play priority call waiting tone
CSCsw28914	Disable in-band ringtone for AUS
CSCsw40024	7921- specific Japanese is lost from user name in Local Phone Book
CSCsw73189	7921- Handset volumes may be too loud
CSCsw83790	7925G and 7921G Vibrate does not executed after phone returns to IDLE
CSCsk83382	TNP phone update needed for Venezuela TZ change
CSCsl74124	7931 stops displaying the timer counter of an onhold call.
CSCsm13939	Second line gets focus when BLF w/ button is pressed.
CSCsm35191	7961/41 PLK Issue,DND shows ??? on display
CSCsm56180	lineDial() fail after SIP ph w/AutomaticRecordOption sets up conference
CSCsm65836	7961G-GE Multicast Slow Throughput - disable flow control on BCM phones
CSCsm80194	PLK icon does not display very well
CSCso26500	Failed to blindxfer the call during the conference
CSCsq07205	strace sometimes stops outputting syslogs
CSCsq26986	SendDigits URI not working
CSCsq58044	Inconsistency between alerting name and Placed call on screen display
CSCsq59013	SECD API addition to support SecurityInfo and Certificate interface
CSCsq62805	7941/61 flickering backward compatibility with 7911 flicker fix
CSCsq83332	7941/61/42/62 UI doesn't refresh the soft key clearly.
CSCsq83494	phone keep play busy tone after a certain procedure
CSCsq85593	7970/71 don't respond to resets whilst at maximum number of reg devices
CSCsq86253	phone sends wrong CCM name when dhcp domain-name-servers has 63 entries
CSCsq88576	IP phone incorrectly padding out frames < 64 bytes
CSCsq96330	7911 can not switch to call UI when it is in placed call screen
CSCsq96346	7911 offhook should not dial out when call comes in at SD screen
CSCsq98235	Extension Mobility login/logout does not exit the login/logout screen
CSCsr07269	call through H.323 ICT, hold, then resume, call dropped
CSCsr09164	Recording & BiB Interactions- Not Working Properly In Unison
CSCsr14566	java.util.NoSuchElementException- Hashtable Enumerator when using IPPM
CSCsr22771	Double DHCP Request send out by IP Phone
CSCsr39509	R2D- Memory leak in font support code detected
CSCsr55945	Phone query's 12x Primary TFTP server before failing over to Secondary
CSCsr69637	intercom call will be dropped when there is pre-dial number
CSCsr73685	Cant end barge call when EndCall softkey is not in first page
CSCsr94431	Services display is inconsistent with Messages and Directories display
CSCsr96183	Phone stops receiving mulitcast audio after few times
CSCsu07181	can not dial from Directories after exiting from EditDial
CSCsu11357	3rd gen phones dont take Argentina TZ
CSCsu18154	phone prompts as line in use but all lines are in idle state
CSCsu30367	TNP phone downloads same image which is already in it .
CSCsu33043	Disable Speakerphone doesn't take effect after phone fallback.
CSCsu38132	CTI controlled phone generates incorrect DTMF
CSCsu43219	en-bloc feature causes non-dialable characters to be dialed
CSCsu47079	CP7931/CP7911 may unregister due to CDP hold timer expiry
CSCsu47935	HTTP GET with ACCEPT header over 300 char causes 400 Bad Request
CSCsu52580	Third-gen phone does not set SEC field in DHCPDiscover message
CSCsu67742	Intercom call timer reset to 0 when settings menu acccessed during activ
CSCsu93940	phone failed to register to Windows CUCM working in mixed mode
CSCsu96743	OK buttion in the middle of navigator keypad doesn't work in 802.1x UI.
CSCsv01132	Phone resets when barging into conference
CSCsv01316	Phone can only place/answer call by softkey
CSCsv01347	Can not reset phone by #
CSCsv04751	DTMF is not squelched on third gen phones causing duplicate DTMF
CSCsv06835	Disable Speaker/headset doesn't take effect after phone fallback.
CSCsv11576	UI- Wrong softkey displayed in Call Details when speaker is disabled
CSCsv51074	headset can not be invoked on TNP phones
CSCsv82384	Touch screen doesn't work under Directories

4.3(2)Devpack 11
CSCsw75560	7936 3.3(20) CUCM vob check in defect
CSCso47340	Headset sidetone does not sound loud enough
CSCso63843	7960/40 SCCP phone resets if set too long URL directories in CCM
CSCso83057	CUCM 6.1.1, DND set receive a call, causes feedback
CSCsq03001	Add remote hold icon to 7914
CSCsw93549	Error in IP Phone Rules file causes sidecar to not register to CUCM
7985
CSCsf12038	Active call statistics stop updating when Call Manager failover occurs .
CSCso27064	7985 phone stuck in "Bad" UCM status after stress failover testing
CSCsu41369	7985- Failed to use Alternate TFTP, # solve the issue
CSCsu54814	CUE prompts are not heard on 7985 Phone
CSCsv13827	7985 sending malformed ICMP packet
CSCsv84226	7985 not adjust the brightness lively when pressing default key
CSCsv84639	7985 does not accept the 9th or 13th softkey
CSCsk98446	7985- SRST is given higher priority than TFTP when CCM hostname unresolv
CSCso40039	Call history is cleared after CUCM restarts the 7985 phone
CSCso57189	7985 cannot change background image when video mute is active
CSCso57275	7985 plays the second ring tone for all external calls
CSCso64188	7985 always shows the far end's alerting name in "Placed Calls"
CSCsq37704	Missing sdk version info from http header
CSCsv79043	end call softkey does not work under certain situation
CSCso73453	'255.255.255.255' can be accepted by 7985 as a valid subnet mask
CSCso95109	7985 exceeds maximum frame rate for H.264
CSCsq46351	IP Phone- 7985 - Upgrade libpng version
CSCsq61959	7985 does not support flow control bitrate=0 to remove video

4.3(2)Devpack 10
CSCsk83382	TNP phone update needed for Venezuela TZ change
CSCsl74124	7931 stops displaying the timer counter of an onhold call.
CSCsm13939	Second line gets focus when BLF w/ button is pressed.
CSCsm35191	7961/41 PLK Issue,DND shows ??? on display
CSCsm56180	lineDial() fail after SIP ph w/AutomaticRecordOption sets up conference
CSCsm65836	7961G-GE Multicast Slow Throughput - disable flow control on BCM phones
CSCso26500	Failed to blindxfer the call during the conference
CSCsq58044	Inconsistency between alerting name and Placed call on screen display
CSCsq62805	7941/61 flickering backward compatibility with 7911 flicker fix
CSCsq83332	7941/61/42/62 UI doesn't refresh the soft key clearly.
CSCsq85593	7970/71 don't respond to resets whilst at maximum number of reg devices
CSCsq86253	phone sends wrong CCM name when dhcp domain-name-servers has 63 entries
CSCsq88576	IP phone incorrectly padding out frames < 64 bytes
CSCsq96330	7911 can not switch to call UI when it is in placed call screen
CSCsq96346	7911 offhook should not dial out when call comes in at SD screen
CSCsr07269	call through H.323 ICT, hold, then resume, call dropped
CSCsr14566	java.util.NoSuchElementException- Hashtable Enumerator when using IPPM
CSCsr22771	Double DHCP Request send out by IP Phone
CSCsr39509	R2D- Memory leak in font support code detected
CSCsr55945	Phone query's 12x Primary TFTP server before failing over to Secondary
CSCsr69637	intercom call will be dropped when there is pre-dial number
CSCsr73685	Cant end barge call when EndCall softkey is not in first page
CSCsr96183	Phone stops receiving mulitcast audio after few times
CSCsu07181	can not dial from Directories after exiting from EditDial
CSCsu11357	3rd gen phones dont take Argentina TZ
CSCsu18154	phone prompts as line in use but all lines are in idle state
CSCsu33043	Disable Speakerphone doesn't take effect after phone fallback.
CSCsu38132	CTI controlled phone generates incorrect DTMF
CSCsu43219	en-bloc feature causes non-dialable characters to be dialed
CSCsu47079	CP7931/CP7911 may unregister due to CDP hold timer expiry
CSCsu47935	HTTP GET with ACCEPT header over 300 char causes 400 Bad Request
CSCsu52580	Third-gen phone does not set SEC field in DHCPDiscover message
CSCsu67742	Intercom call timer reset to 0 when settings menu acccessed during activ
CSCsu93940	phone failed to register to Windows CUCM working in mixed mode
CSCsv01132	Phone resets when barging into conference
CSCsv04751	DTMF is not squelched on third gen phones causing duplicate DTMF
CSCsv11576	UI- Wrong softkey displayed in Call Details when speaker is disabled
CSCsv85041	Checking in bkem(7916/7915) 1-0-3 firmware
CSCsv95094	7937 1.3(2) CUCM vob check in defect
CSCsv95048	Adding 8.4(2) QED features
CSCsw29444	Update Cisco 7921 & 7925 support files for Release 1.3.2

4.3(2)Devpack 09
CSCsv40261	Check-in Cisco 7925 firmware version 1.3(1) to CUCM
CSCsu50969	Update 'devicelistx.asp' to support Cisco 7925

4.3(2)Devpack 08
CSCsu83049	Update 7925 CSV & XML files for FCS

4.3(2)Devpack 07
CSCsu42286	Adding 3rd Gen firmware 8.4(1)SR1 to CUCM
CSCsu42322	Adding Display Refresh Flicker Correction feature
CSCso68961	No "AAR Calling search space" Field available for 7937 on CUCM
CSCsr78825	Font file in CUCM default US-english locale corrupted

4.3(2)Devpack 06
CSCsr96709	Adding 8.4(1) to CUCM
CSCsr74486	Update 7921 support files for Release 1.2
7921
CSCsr78254	Check-in Cisco 7921 firmware version 1.2(1) to CUCM

4.3(2)Devpack 05
CSCsq96923	MGCP 3845 product config does not have hook flash input timer for t1 cas
CSCsq71668	Add 7925 support files (CSV, XML, GIF) to CUCM
CSCsm82741	device definition files need to be checked in
CSCso60580	7937 1.2(1) CUCM vob check in defect
CSCsr47975	Checking in bkem(7916) 1-0-2SR1 firmware
CSCsr54047	3.3(16) and 3.2(19) CCM vob commit
7985
CSCsf30989	CCMUser page has no user guide for 7985
CSCsm34227	7985 phones reply with ResponseItem Status="OK" instead of "0"
CSCse99403	Some of the fields on the phone's XML web pages have wrong information
CSCsd98103	SSH password field is only 7 characters wide
CSCsg45402	Unable to register 7985 to TFTP server which is not default
CSCsf12862	7985 fails to pickup parked call/initiate adhoc hardware conference
CSCsk00550	CfwdAll Display message is not getting refreshed.
CSCsh94592	7985- Changing the CCM version doesnt change the background image.
CSCsm68209	7985 need to support non-overlapping preference for video codecs
CSCsf11074	Phone ignores CDP when using Admin VLAN with PC Voice VLAN Disabled
CSCsg57377	7985 not displaying status correctly if MeetMe conference creater .
CSCsd18615	when incoming call from IPVC, 7985 does not display correct video rate
CSCso11148	7985 "Download User Guide" link does not link directly to User Guide
CSCsi03313	7985- Unable to make call from directory, from 2nd/other lines.
CSCso31648	Sidecar 7915 & 7916 don't register, because load field is empty.
CSCsl43133	7985- If DNS resolution failed to CCM1, CCM1 doesnt appear in CM list.
CSCsc84359	CCM4.2 - Cisco 7985 No Red Pickup Light Notification
CSCsc84373	Visual Pickup Notification sometimes does not overwrite status line
CSCsc68270	Network statistics stop refreshing when switching screens
CSCsh92840	7985-video-disabled & background image changed, new image seen other end
CSCsi18517	7985- Phone displays "Rejected by CM "%S"" when autoreg disabled. .
CSCsh89214	7985- Instance of call on phone not visible in a scenario. .
CSCsl43219	7985- When all CUCMs service stopped, 7985 should display Registering.
CSCsd96689	Phone service input fields don't display pop-up box showing char choices
CSCsl29490	7985- 20ms packetization and phone still gets stuck intermittently
CSCse65798	Need to remove RFC2833 Disabled parameter for 7985 phone in CCM Admin
CSCsj32986	7985- Status Not Updated Until OffHook/OnHook

4.3(2)Devpack 04
CSCsq71668	Add 7925 support files (CSV, XML, GIF) to CUCM

4.3(2)Devpack 03
CSCso98596	Checking in bkem(7915, 7916) 1-0-2 firmware

4.3(2)Devpack 02
6608/6624
CSCsm26848	Phone ServiceURL display fails after phone failback between Pub/Sub
CSCsh87381	6608- Fix help file URL for CCM 6.0
7906/11/40/41/ 60/61/62/70/75
CSCsc81912	Pressing Cancel while Requesting RingList File displays two Ring Type
CSCsj46864	7960 shows 1 packet RXLost at start of every call
CSCsj56967	Firm 8.0.5 , Delay in accessing corporate directory on 7940/7960 Phones.
CSCsk01740	Secure ephone configured with octal Dn for more than 3 button reload
CSCsk02810	7940 Russian Phones show garbage characters in Calls History
CSCsk60865	7960 is not doing HTTP redirects properly when connected to Phone Proxy
CSCsl48111	7960/40 EAPOL-Logoff functionality
CSCsm03233	SCCP phone being told to play DTMF * but playing DTMF C
CSCsm85006	After a callback warning pressing dial plays dial tone and no ring back
CSCsq01290	Adding 8.3(5) phone firmware to CUCM
7937
CSCsm91430	7937 1.1(1) CUCM vob check in defect

4.3(2)Devpack 01
CSCso45110	Locale not displayed properly after changing from Japanese to English

Locale Installer for Cisco Unified CallManager

For optimal performance, be sure that you use the Cisco IP Telephony Locale Installer that is specific to the version of Cisco Unified CallManager that you use. Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified CallManager. Refer to the readme file that is posted with the Cisco IP Telephony Locale Installer software on the following URL for the complete list of supported languages: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.

Each release of Cisco Unified CallManager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified CallManager from the following location: http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system. Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

For additional information about Cisco Unified CallManager, refer to the following documentation:

To access the documentation suite for voice products, navigate to the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/.

To access the latest software upgrades and related documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the applicable version: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool: http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.
Obtain assistance with security incidents that involve Cisco products.
Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com
Nonemergencies — psirt@cisco.com

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302
1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do

Note: Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

· Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/

· Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com/

· Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet

· iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL: http://www.cisco.com/go/iqmagazine

· Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj

· World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html

CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)