Cisco Unified CallManager Device Package 6.1.3 (3102-1)

Release Notes

 

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package release 6.1.3(3102-1).

1.          Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the Important Notes” section for information about issues that may affect your system.

Introduction. 2

System Requirements. 2

Determining the Software Version.. 3

Compatibility Matrix and Supported Upgrades. 3

Firmware Versions. 3

Important Notes & Recommendations. 5

Installation Instructions. 6

Uninstallation Instructions. 7

Resolved Caveats for Cisco Unified CallManager Device Package 6.1.3 (3102-1). 8

Locale Installer for Cisco Unified CallManager. 10

Obtaining Documentation. 10

Documentation DVD.. 11

Ordering Documentation.. 12

Documentation Feedback. 12

Cisco Product Security Overview.. 13

Reporting Security Problems in Cisco Products. 14

Obtaining Technical Assistance. 14

Cisco Technical Support Website. 14

Submitting a Service Request. 15

Definitions of Service Request Severity. 16

Obtaining Additional Publications and Information. 17

 

Introduction

 

This document provides installation instructions for this Cisco Unified CallManager Device Package and endpoint related changes. 

2.          Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.

 

System Requirements

Make sure that you install and configure this release of Cisco Unified CallManager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL:  http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.

Determining the Software Version

You can determine the version of Cisco Unified CallManager software that is running on your server by accessing Cisco Unified CallManager Administration and then clicking Help/About. 

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

6.1(3)

 

3.          Note: Review the Show/Software on the Cisco Unified OS Administration in order to determine what, if any Device Package you currently have installed. It is recommended to not install an older version of the Device Package.

4.          NOTE: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified CallManager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations:

5.          Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser  Endpoint documentation, including release notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/

.

Cisco Unified Call Manager Device Pack 6.1(3.3102.1)
 

File

MD5

cmterm-devicepack6.1.3.xxxx-x.cop.sgn

88:7e:c4:80:7c:2d:da:79:28:a7:f8:b6:cf:f0:63:9c

Firmware Versions

Device-type

Load-name

Version

3911_3951-sip

3911_3951-sip.8-1-2

8.1(2.0)

6608

6608-4.0.0.32-mgcp

D00404000032.bin/D0054322.bin

6608cfb

6608cfb-4.0.0.03-sccp

C00104000003.bin/C002E031.bin

6608mtp

6608mtp-4.0.0.06-sccp

M00104000006.bin/M002E031.bin

6624

6624-4.0.0.13-mgcp

A00204000013.bin/A0034322.bin

7902

7902-8.0.2-sccp

8.0(2.0)

7905

7905-8.0.1.1-sip

8.0(1.1)

7905

7905-8.0.3-sccp

8.0(3.0)

7910

7910-5.0.7.0-sccp

5.0(7.0)

7911_7906-sccp

7911_7906-sccp.8-4-4

8.4(4.0)

7911_7906-sip

7911_7906-sip.8-4-4

8.4(4.0)

7912

7912-8.0.1.1-sip

8.0(1.1)

7912

7912-8.0.3-sccp

8.0(3.0)

7914-sccp

7914-sccp.5-0-4

5.0(4.0)

7915

7915.1-0-3

1.0(3.0)

7916

7916.1-0-3

1.0(3.0)

7920-sccp

7920-sccp.3-0-2

3.0(2.0)

7921-sccp

7921-sccp.1-3-2

1.3(2.0)

7925-sccp

7925-sccp.1-3-2

1.3(2.0)

7931-sccp

7931-sccp.8-4-4

8.4(4.0)

7935-sccp

7935-sccp.3-2-19

3.2(19.0)

7936-sccp

7936-sccp.3-3-20

3.3(20.0)

7937-sccp

7937-sccp.1-3-3

1.3(3.0)

7940-7960

7940-7960-8.11.00-sip

8.11(0.0)

7940-7960-sccp

7940-7960-sccp.8-1-1

8.1(1.0)

7941_7961-sccp

7941_7961-sccp.8-4-4

8.4(4.0)

7941_7961-sip

7941_7961-sip.8-4-4

8.4(4.0)

7942_7962-sccp

7942_7962-sccp.8-4-4

8.4(4.0)

7942_7962-sip

7942_7962-sip.8-4-4

8.4(4.0)

7945_7965-sccp

7945_7965-sccp.8-4-4

8.4(4.0)

7945_7965-sip

7945_7965-sip.8-4-4

8.4(4.0)

7970_7971-sccp

7970_7971-sccp.8-4-4

8.4(4.0)

7970_7971-sip

7970_7971-sip.8-4-4

8.4(4.0)

7975-sccp

7975-sccp.8-4-4

8.4(4.0)

7975-sip

7975-sip.8-4-4

8.4(4.0)

7985

7985-4-1-7-0-sccp

4.1(7.0)

ata

ata-3.2.4-sccp

3.2(4.0)


 

Important Notes & Recommendations

 

Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified CallManager software:

  • Cisco highly recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified CallManager software; otherwise call-processing interruptions may occur.

 

  • The Software Installer is located on the Cisco Unified OS Administration web page.

 

·         To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager software before beginning this upgrade. 

 

·         Make sure that the servers are online before you begin this Device Package installation.

 

 

 

Installation Instructions

 

6.          Note: Cisco recommends that you apply this Device Package during a maintenance window. 

 

 

 

Procedure

 

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

 

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.   A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 6.1, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 6.1.

  1. Using your web browser, login to the Cisco Unified Communications Operating System Administration web page
  2. Under the Software Upgrades menu, select Install/Upgrade.
  3. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
  4. In the Available Software drop-down box, select the file you downloaded above, and click Next.
  5. After validating the MD5 has the correct value, click Next.
  6. In the Warning box, verify you have selected the correct firmware, then click Install.
  7. Check that you received a Success message.

 

7.          Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.

Note: If you are rebooting the cluster, the next step does not need to be done.

8.          The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load. 

 

 

Uninstallation Instructions

 

The Device Package cannot be uninstalled. However, you can change the device defaults for devices you wish to roll back.  From the Cisco Unified CallManager Administration page go to System/Device/Device Settings/Device Defaults and set the devices that were changed previously back to their previous firmware setting.  Select update, and then reset those devices.

 

 

Log File Information

 

The system creates log files which may be viewed via the following process:

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Remote Browse\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Collect Files\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Query Wizard\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Schedule Collection\Install and Upgrade Logs.  

 

Resolved Caveats for Cisco Unified CallManager Device Package 6.1.3 (3102-1)

Unified CM 6.1(3.3102.1)

CSCsw46265

 7985 -- Checkin new image 4.1.7 to CUCM branches

 

Unified CM 6.1(3.2105.1)

CSCsy35042

 844 Phone load check in to CUCM branch

CSCsy05776

 Add default changes for Telepresence

CSCsx95854

 844 QED files check in

 
 

Unified CM 6.1(3.2104.1)

CSCsy11594

 Check-in ATA SCCP firmware version 3.2(4) to CUCM

 

Unified CM 6.1(3.2102.1)

CSCsx78869

 Checkin SCCP 811 79407960 firmware into callmanager

CSCsx77169

 7937 1.3(3) CUCM vob check in defect

 

Unified CM 6.1(3.2101.1)

CSCsx61568

 Check in 794060 SIP P0S3081100 COP files to Clearcase for Linux CCM

CSCsx47243

 CUCM 613 Phone Button Template for 79657975 Shows 3436 line

CSCsx44091

 7961 Pickup Enable cheek box is missing for BLF Call Pickup

 

Unified CM 6.1(3.1107.1)

CSCsx33219

 Check-in Cisco 7921 firmware version 1.3(2) to CUCM

CSCsx24660

 7921 not updating phone load during ES install

 

Unified CM 6.1(3.1106.1)

CSCsx32939

 7940s and 7960s cannot register with the 810 SIP phone load

CSCsw66295

 Cisco 2851 Gatewaysupported VICs differ between 4.x and later

CSCsv37730

 Cisco 1760 Gateway supported VICs differ between 4x and later

 

Unified CM 6.1(3.1105.3)

CSCsx32939

 7940s and 7960s cannot register with the 8.10 SIP phone load

 

Unified CM 6.1(3.1105.1)

CSCsx07749

 Check in 794060 SIP P0S3081000 COP files to Clearcase for Linux CCM

CSCsw93549

 Error in IP Phone Rules file causes sidecar to not register to CUCM

CSCsu96031

 Need to add device for CTS1300

 

Unified CM 6.1(3.1104.1)

CSCsl40930

 SWTno secure tone defination in g3tonesxml file

 
 

Unified CM 6.1(3.1102.1)

CSCsw75560

 7936 3.3(20) CUCM vob check in defect

 

Unified CM 6.1(3.1101.1)

CSCsw29444

 Update Cisco 7921 & 7925 support files for Release 1.3.2

CSCsv85041

 Checking in bkem79167915 103 firmware

CSCsv40261

 Check-in Cisco 7925 firmware version 1.3(1) to CUCM

CSCsu40580

 Cisco 7975 phone template no longer compatible w other 8 button phone

 

 

Locale Installer for Cisco Unified CallManager

 

For optimal performance, be sure that you use the Cisco Unified CallManager Locale Installer that is specific to the version of Cisco Unified CallManager that you use.  Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified CallManager.  Refer to the readme file that is posted with the Cisco Unified CallManager Locale Installer software on the following URL for the complete list of supported languages:  http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.

 

Each release of Cisco Unified CallManager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified CallManager from the following location:  http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

 

9.          Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system.  Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.

 

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

 

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

 

You can access the Cisco website at this URL:

http://www.cisco.com/

 

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

 

For additional information about Cisco Unified CallManager, refer to the following documentation:

To access the documentation suite for voice products, navigate to the following URL:  http://www.cisco.com/univercd/cc/td/doc/product/voice/.

To access the latest software upgrades and related documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the applicable version:  http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

 

Documentation DVD

 

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

 

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

 

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

 

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

 

Ordering Documentation

 

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

 

You can order Cisco documentation in these ways:

 

 

  • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

 

Documentation Feedback

 

You can send comments about technical documentation to bug-doc@cisco.com.

 

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

 

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

 

We appreciate your comments.

 

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:   http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

 

From this site, you can perform these tasks:

  • Report security vulnerabilities in Cisco products.
  • Obtain assistance with security incidents that involve Cisco products.
  • Register to receive security information from Cisco.

 

A current list of security advisories and notices for Cisco products is available at this URL:  http://www.cisco.com/go/psirt

 

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

 

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.  Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

 

In an emergency, you can also reach PSIRT by telephone:

  • 1 877 228-7302
  • 1 408 525-6532

 

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

 

Cisco Technical Support Website

 

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

 

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:  http://tools.cisco.com/RPF/register/register.do

 

10.       Note:   Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

 

Submitting a Service Request

 

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  http://www.cisco.com/techsupport/servicerequest

 

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

 

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

 

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

 

Definitions of Service Request Severity

 

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

 

Severity 1 (S1)Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

 

Severity 4 (S4)You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

 

·         Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:  http://www.cisco.com/go/marketplace/

 

·         Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:  http://www.ciscopress.com/

 

·         Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:  http://www.cisco.com/packet

 

·         iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:  http://www.cisco.com/go/iqmagazine

 

·         Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj

 

·         World-class networking training is available from Cisco. You can view current offerings at this URL:  http://www.cisco.com/en/US/learning/index.html

 

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