Cisco Unified CallManager Device Package 6.0.1 (3116-1)

Cisco Unified CallManager Device Package 6.0.1 (3116-1)

Release Notes

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package release 6.0.1(3116-1).

1. Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.

Table of Contents

Introduction 2

System Requirements 2

Determining the Software Version 3

Compatibility Matrix and Supported Upgrades 3

Firmware Versions 3

Important Notes & Recommendations 5

Installation Instructions 6

Uninstallation Instructions 7

Resolved Caveats for Cisco Unified CallManager Device Package 8

This Device Package includes the following resolved DDTS’s: 8

Locale Installer for Cisco Unified CallManager 9

Obtaining Documentation 10

Documentation DVD 10

Ordering Documentation 11

Documentation Feedback 11

Cisco Product Security Overview 11

Reporting Security Problems in Cisco Products 12

Obtaining Technical Assistance 12

Cisco Technical Support Website 12

Submitting a Service Request 13

Definitions of Service Request Severity 13

Obtaining Additional Publications and Information 14

Introduction

This document provides installation instructions for this Cisco Unified CallManager Device Package and endpoint related changes.

2. Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.

System Requirements

Make sure that you install and configure this release of Cisco Unified CallManager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.

Determining the Software Version

You can determine the version of Cisco Unified CallManager software that is running on your server by accessing Cisco Unified CallManager Administration and then clicking Help/About.

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

6.0(1)

3. Note: Review the Show/Software on the Cisco Unified OS Administration in order to determine what, if any Device Package you currently have installed. It is recommended to not install an older version of the Device Package.

4. NOTE: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified CallManager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations:

5. Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser Endpoint documentation, including release notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/

Firmware Versions

File	MD5
cmterm-devicepack6.0.1.xxxx-x.cop.sgn	5d:7f:f5:d4:f7:cd:af:91:0d:4f:dc:44:c8:a1:34:75

Cisco Unified CallManager Device Package 6.0.1(3116-1) includes the following firmware versions:

Device-type	Load-name	Version
3911_3951-sip	3911_3951-sip.8-1-1b	8.1(1.0)
6608	6608-4.0.0.32-mgcp	D00404000032.bin/D0054322.bin
6608cfb	6608cfb-4.0.0.03-sccp	C00104000003.bin/C002E031.bin
6608mtp	6608mtp-4.0.0.06-sccp	M00104000006.bin/M002E031.bin
6624	6624-4.0.0.13-mgcp	A00204000013.bin/A0034322.bin
7902	7902-8.0.2-sccp	8.0(2.0)
7905	7905-8.0.1.1-sip	8.0(1.1)
7905	7905-8.0.3-sccp	8.0(3.0)
7910	7910-5.0.7.0-sccp	5.0(7.0)
7911_7906-sccp	7911_7906-sccp.8-4-2	8.4(2.0)
7911_7906-sip	7911_7906-sip.8-4-2	8.4(2.0)
7912	7912-8.0.1.1-sip	8.0(1.1)
7912	7912-8.0.3-sccp	8.0(3.0)
7914-sccp	7914-sccp.5-0-4	5.0(4.0)
7915	7915.1-0-2	1.0(2.0)
7916	7916.1-0-2	1.0(2.0)
7920-sccp	7920-sccp.3-0-2	3.0(2.0)
7921-sccp	7921-sccp.1-2-1	1.2(1.0)
7925-sccp	7925-sccp.1-3-1	1.3(1.0)
7931-sccp	7931-sccp.8-4-2	8.4(2.0)
7935-sccp	7935-sccp.3-2-19	3.2(19.0)
7936-sccp	7936-sccp.3-3-16	3.3(16.0)
7937-sccp	7937-sccp.1-3-2	1.3(2.0)
7940-7960	7940-7960-8.8.00-sip	8.8(0.0)
7940-7960-sccp	7940-7960-sccp.8-0-10	8.0(10.0)
7941_7961-sccp	7941_7961-sccp.8-4-2	8.4(2.0)
7941_7961-sip	7941_7961-sip.8-4-2	8.4(2.0)
7942_7962-sccp	7942_7962-sccp.8-4-2	8.4(2.0)
7942_7962-sip	7942_7962-sip.8-4-2	8.4(2.0)
7945_7965-sccp	7945_7965-sccp.8-4-2	8.4(2.0)
7945_7965-sip	7945_7965-sip.8-4-2	8.4(2.0)
7970_7971-sccp	7970_7971-sccp.8-4-2	8.4(2.0)
7970_7971-sip	7970_7971-sip.8-4-2	8.4(2.0)
7975-sccp	7975-sccp.8-4-2	8.4(2.0)
7975-sip	7975-sip.8-4-2	8.4(2.0)
7985	7985-4-1-7-0-sccp	4.1(7.0)
ata	ata-3.2.3-sccp	3.2(3.0)

Important Notes & Recommendations

Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified CallManager software:

Cisco highly recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified CallManager software; otherwise call-processing interruptions may occur.

The Software Installer is located on the Cisco Unified OS Administration web page.

· To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager software before beginning this upgrade.

· Make sure that the servers are online before you begin this Device Package installation.

Installation Instructions

6. Note: Cisco recommends that you apply this Device Package during a maintenance window.

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 6.0.

Using your web browser, login to the Cisco Unified Communications Operating System Administration web page
Under the Software Upgrades menu, select Install/Upgrade.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
In the Available Software drop-down box, select the file you downloaded above, and click Next.
After validating the MD5 has the correct value, click Next.
In the Warning box, verify you have selected the correct firmware, then click Install.
Check that you received a Success message.

7. Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.

Note: If you are rebooting the cluster, the next step does not need to be done.

8. The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.

Uninstallation Instructions

The Device Package cannot be uninstalled. However, you can change the device defaults for devices you wish to roll back. From the Cisco Unified CallManager Administration page go to System/Device/Device Settings/Device Defaults and set the devices that were changed previously back to their previous firmware setting. Select update, and then reset those devices.

Log File Information

The system creates log files which may be viewed via the following process:

· Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Remote Browse\Install and Upgrade Logs.

· Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Collect Files\Install and Upgrade Logs.

· Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Query Wizard\Install and Upgrade Logs.

· Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Schedule Collection\Install and Upgrade Logs.

Resolved Caveats for Cisco Unified CallManager Device Package

This Device Package 6.0.1(3116-1) includes the following resolved DDTS’s:

Unified CM 6.0.(1.3116-1)
CSCsw46265	7985 -- Checkin new image 4.1.7
CSCsw29444	Update Cisco 7921 & 7925 support files for Release 1.3.2
CSCsw19747	Adding 842 phone firmware
CSCsv95094	7937 1.3(2) CUCM vob check in defect
CSCsv95048	Adding 842 QED features
CSCsq03001	Add remote hold icon to 7914

Unified CM

6.0.(1.3114-1)

CSCsv40261

Check-in Cisco 7925 firmware version 1.3(1) to CUCM

CSCsv32384

Checkin 8010 firmware into CUCM vob

Unified CM

6.0.(1.3112-1)

CSCsu83049

Update 7925 CSV & XML files for FCS

Unified CM

6.0.(1.3111-1)

CSCsu42322

Adding Display Refresh Flicker Correction feature

CSCsu42286

Adding 3rd Gen firmware 841SR1 to CUCM

Unified CM 6.0(1.3109.1)
CSCsr96709	Adding 841 to CUCM

Unified CM 6.0(1.3108.1)
CSCsr78254	Check-in Cisco 7921 firmware version 1.2(1) to CUCM
CSCsr74486	Update 7921 support files for Release 1.2

Unified CM 6.0(1.3107.1)
CSCsr54047	3.3(16) and 3.2(19) CCM vob commit

Unified CM 6.0(1.3106.1)
CSCsr02071	7936 Restricted Access to the phones setting menu QED Change

Unified CM 6.0(1.3104.1)
CSCsq71668	Add 7925 support files (CSV, XML, GIF) to CUCM

Unified CM

6.0.1.3103-1

CSCsq48617

7985- incorrrect load302.txt file in 4.1(6) cop

Unified CM

6.0.1.3102-1

CSCsq17955

Checkin 7985 4.1(6) copfiles to all relevant UCM branches

Unified CM

6.0.1.3101-1

CSCsq01290

Adding 835 phone firmware to CUCM

Unified CM

6.0.1.2136-1

CSCso71234

Merge 794060 SCCP phone load 8090 to CallManager branch

Unified CM

6.0.1.2135-1

CSCso60580

7937 121 CUCM vob check in defect

CSCsm81902

Need to add devices for CTS500 CTS1000 CTS3000 CTS3200

Unified CM 6.0.1.2134-2
CSCso45110	Locale not displayed properly after changing from Japanese to English 6.0.1.2132-1
CSCso10130	Device Package installation reliabilty enhancements
CSCso05118	Adding 834SR1 phone firmware to CUCM
CSCso03267	Remove the User Guide download link for Phones without 5x User Guides

Unified CM

6.0.1.2131-1

CSCsm91430

7937 111 CUCM vob check in defect

Unified CM

6.0.1.2127-1

CSCsm49041

Check-in Cisco 7921 firmware version 1.1(1) to CallManager

Unified CM

6.0.1.2125-1

CSCsm13605

Update 7921 CSV and XML files for Release 1.1 FCS

Unified CM

6.0.1.2124-1

CSCsl65408

E1 Port on WS6608 542 not replying to external ping ICMP packets

Unified CM

6.0.1.2121-1

CSCsl82891

Check-in Cisco 7921 firmware version 1.0(5) to CallManager

CSCsl07792

3911 CLI command shows wrong network locale information

Unified CM

6.0.1.2119-1

CSCsk17414

7911 LCD glimmer flicker when neon light is on

Unified CM

6.0.1.2118-1

CSCsl54578

7985-Need to checkin cmterm_7985.4-1-5-0.bin to all relevant UCM branc

CSCsk87354

CCMUser user guide missing for 7931

Unified CM

6.0.1.2117-1

CSCsl37601

Adding 833Sr2 to all UCM builds

CSCsl35182

Ehook CCM Feature Description uses Ehook term

Unified CM

6.0.1.2115-1

CSCsl30824

Removing eHook feature from 11/06, 31, 41/61 and 70/71 phone models

CSCsl03191

Adding 833 features

Unified CM

6.0.1.2113-1

CSCsl03211

Adding 833 to CUCM

Unified CM

6.0.1.2112-1

CSCsk90299

Checkin enabler of 3911 in CM branches

CSCsi96604

7985 Can not disable advertisement of g.722 codec

Unified CM

6.0.1.2109-1

CSCsk15356

KeepAlive interval with CM6608 CFBMTP resources

Unified CM 6.0.1.2108-1
CSCsk60991	Check-in Cisco 7921 firmware version 1.0(4) to CallManager
CSCsk60093	Update the QED setting for the 7937 phone guide
CSCsk48211	Extra button templates are displayed for 7937

Unified CM 6.0.1.2107-1
CSCsk52671	Check in 794060 SIP P0S308800 COP files to Clearcase for Linux CCM
CSCsk52155	Update English locale Files into the CCM branches for 833 release
CSCsj23673	Checkin FCS phone load in CM Branches

Unified CM

6.0.1.2106-1

CSCsk17384

3911 enabler display errors on CCMAdmin page

CSCsf01303

6608 T1 resets due to bugtrap

Unified CM

6.0.1.2105-1

CSCsk27574

Check in new phone firmware (41,45,61,65,75) to CallManager

Unified CM

6.0.1.2104-1

CSCsd02863

Missing SCCP term in 7911 Phone Button Template in SD 50151366

Unified CM 6.0.1.2103-1
CSCsk12185	Lowdown MR 802 needs to be checked in CUCM Branches
CSCsj84236	multiple issue after upgrade to 335sr2b
CSCeg68331	7970 plays loud comfortable noise when using G.729 codec

Unified CM

6.0.1.1103-1

CSCsj76083

Product Specific Configuration Layout missing for 3951

Unified CM 6.0.1.1102-1
CSCsj67111	Enable New Model phones(41,45,61,65,75) to appear in CUCM Admin Pages
CSCsj41301	Check in 7935 3217 COP files to clearcase for SD CCM
CSCsj30844	790611 display square symbol when the Caller ID too long
CSCsi53674	Phone does not display full status message when registration fails
CSCsh56814	Installing devpack51121041 on 51110002 doesnt update all loads

Unified CM

6.0.1.1101-5

CSCsj57816

Commit 806 firmware to CCM VOB

Locale Installer for Cisco Unified CallManager

For optimal performance, be sure that you use the Cisco Unified CallManager Locale Installer that is specific to the version of Cisco Unified CallManager that you use. Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified CallManager. Refer to the readme file that is posted with the Cisco Unified CallManager Locale Installer software on the following URL for the complete list of supported languages: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.

Each release of Cisco Unified CallManager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified CallManager from the following location: http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

9. Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system. Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

For additional information about Cisco Unified CallManager, refer to the following documentation:

To access the documentation suite for voice products, navigate to the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/.

To access the latest software upgrades and related documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the applicable version: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool: http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.
Obtain assistance with security incidents that involve Cisco products.
Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com
Nonemergencies — psirt@cisco.com

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302
1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do

10. Note: Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

· Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/

· Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com/

· Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet

· iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL: http://www.cisco.com/go/iqmagazine

· Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj

· World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html

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