Cisco Unified CallManager Device Package 4.3.1 (22.0)

Release Notes

 

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package release 4.3.1(22.0).

Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.

Introduction. 2

System Requirements. 2

Determining the Software Version. 3

Compatibility Matrix and Supported Upgrades. 3

Firmware Versions. 3

Important Notes & Recommendations. 4

Installation Instructions. 5

Procedure. 6

Uninstallation Instructions. 7

Resolved Caveats for Cisco Unified CallManager Device Package  7

Locale Installer for Cisco Unified CallManager. 44

Obtaining Documentation. 44

Documentation DVD.. 45

Ordering Documentation. 46

Documentation Feedback. 46

Cisco Product Security Overview.. 47

Reporting Security Problems in Cisco Products. 47

Cisco Technical Support Website. 48

Submitting a Service Request 49

Obtaining Additional Publications and Information. 50

 

Introduction

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package.

Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.

This document provides installation instructions for this Cisco Unified CallManager Device Package and endpoint related changes. 

Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.

System Requirements

Make sure that you install and configure this release of Cisco Unified CallManager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL:  http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.

Determining the Software Version

You can determine the version of Cisco Unified CallManager software that is running on your server by accessing Cisco Unified CallManager Administration and then clicking Details. 

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

4.3(1)

Note: Review the history file in your Cisco Unified CallManager in order to determine what Device Package you currently have installed. If you are preparing to install an older Device Package than is currently on your Cisco Unified CallManager, you will receive the following error “This Device Package is older than the Device Package already Deployed.  It is recommended that you should exit now.   EXIT now?”

 NOTE: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified CallManager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations:

 

Firmware Versions

Cisco Unified CallManager Device Package 4.3.1(22.0) includes the following firmware versions:

Firmware

4.3(1)Devpack 22

IP Phone 7960

P00308000800

IP Phone 7940

P00308000800

IP Phone 7920

CMTERM_7920.4.0-03-02

IP Phone 7921g

CP7921G-1.1.1

IP Phone 7935

P00503021700

IP Phone 7936

cmterm_7936.3-3-14-0

IP Phone 7937

apps37sccp.1-1-1-1

IP Phone 7911

SCCP11.8-3-4SR1S

IP Phone 7941

SCCP41.8-3-4SR1S

IP Phone 7942

SCCP42.8-3-4SR1S

IP Phone 7962

SCCP42.8-3-4SR1S

IP Phone 7945

SCCP45.8-3-4SR1S

IP Phone 7965

SCCP45.8-3-4SR1S

IP Phone 7970

SCCP70.8-3-4SR1S

IP Phone 7941GE

SCCP41.8-3-4SR1S

IP Phone 7961

SCCP41.8-3-4SR1S

IP Phone 7961GE

SCCP41.8-3-4SR1S

IP Phone 7906G

SCCP11.8-3-4SR1S

IP Phone 7971

SCCP70.8-3-4SR1S

IP Phone 7975

SCCP75.8-3-4SR1S

IP Phone 7905g

CP7905080003SCCP070409A

IP Phone 7912g

CP7912080003SCCP070409A

IP Phone 7985

cmterm_7985.4-1-5-0

7914 Button Extension Module

S00105000300

Digital Access WS-X6608

D00404000031 / D0054322

Conference Bridge WS-X6608

C00104000002 / C002E031

Media Termination Point WS-X6608

M00104000005 / M002E031

Important Notes & Recommendations

Note: It is very important to disable platform agents and services, such as NetIQ and Prognosis performance monitoring, Cisco-verified antivirus services and intrusion detection software, remote management services, and any other monitoring applications that automatically restart services; this action ensures that your system does not encounter issues that are associated with these services.

Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified CallManager software:

  • Do not use Terminal Services to perform this upgrade. 
  • Cisco recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified CallManager software; otherwise call-processing interruptions may occur.
  • Always log in with Administrator privileges before you begin the Device Package installation process.
  • Exit all other applications and close all Terminal Services sessions before you begin the upgrade process.
  • To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager software before beginning this upgrade. 
  •  Make sure that the servers are online before you begin this Device Package installation; otherwise, pre-upgrade checks may fail or return faulty information.
  •  For optimum performance, apply the most current OS upgrade and SR before you install the Cisco Unified CallManager Device Package.  For more information, refer to Cisco IP Telephony Operating System, SQL Server, Security Updates at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm.
  • If you are using Cisco Unified CallManager Security Agent, you must DISABLE this software and then restart your system before you proceed with this installation.
  • All nodes in the cluster run through a database replication check during the upgrade process as an extra measure, even though the publisher's database replication check should catch any replication errors clusterwide. 

    If you encounter a warning message on any node during this check, make sure that you stop the installation process and check the log files. Follow the recommendations listed below if the log file displays any of the following messages:

 “All agent-implementing jobs are waiting to start”

·         “At least one agent-implementing job is attempting to execute after a previous failure“

·         “At least one agent-implementing job has failed to execute successfully“

·         Be sure to DISABLE any antivirus and intrusion detection software, along with any other security services; then, restart your server before you run the upgrade process.  You must manually re-enable these services after the installation is complete.

·         Make sure that you disable the following Cisco-verified platform agents and applications; these products may interfere with the Cisco CallManager installation: 

Ø       Server management agents

Ø       VOIP monitoring/performance monitoring

Ø       Remote access/remote management agents

 

Installation Instructions

Note: It is very important to disable platform agents and services, such as NetIQ and Prognosis performance monitoring, Cisco-verified antivirus services and intrusion detection software, remote management services, and any other monitoring applications that automatically restart services; this action ensures that your system does not encounter issues that are associated with these services.

Note: To verify that the installation completed successfully, follow the instructions in Step 5 in the Installation Instructions section. 

Note: Cisco recommends that you apply this Device Package during a maintenance window. 

 

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.   A clusterwide reboot IS NOT required when running to update existing firmware/support.

Perform the following procedure to install Cisco Unified CallManager Device Package X.X.exe:

1.      Download the ciscocm-4-3-1-DevPack-X.X.exe file to your hard drive. Make a note of the location where you saved the file.

2.      Double-click on the downloaded file to begin the installation.

3.      Click Yes when the installation process displays a message that asks if you want to install this Device Package.

4.      The remainder of the installation process continues without any additional user input.

5.      Towards the end of the install it will prompt you "Update ALL devices firmware defaults?", (IMPORTANT) If you click "yes", it will change the default firmware load for all devices to the latest load packaged with this device pack, click "no" if you want to change the loads manually yourself later.

Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the C:\Program Files\Cisco\TFTPPath folder. Go to CCMAdmin->System->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE. Next, reset the affected devices for them to upgrade to the new load. 

 The system will ask you if you want to view the logfile when the installation is complete.

6.      Verify that the installation completed successfully by taking the following actions:

a.       When the system prompts you to view the log file, if the number of errors listed in the dialog is "0", you can select No.

b.       If the number of errors detected was greater than 0, select Yes to view the logfile and scroll down to the end of the log file.  The errors section at the bottom of the log file will be updated with a corresponding severity.

c.      Reset affected devices in order for them to obtain new firmware loads, or reboot the cluster.

 

Note: If the TFTP server is a separate server from the Publisher, the Cisco TFTP service needs to be stopped and restarted on the TFTP server before performing this step, unless the cluster (including the TFTP server) is being rebooted.

 

Uninstallation Instructions

Change the device defaults for devices you wish to roll back.  From the Cisco Unified CallManager Administration page go to System/Device Defaults and set the devices that were changed previously back to their previous firmware setting.  Select update, and then reset those devices.

The system may create or edit the following log files during the installation process:

·         c:\program files\common files\cisco\logs\CCMPatch\Cisco Unified CallManager X.X DevPackXX Installation YYYY-MM-DD HH.mm.log (this file is also accessible by navigating to the Start menu shortcut "Cisco Install Logs" under the CCMPatch folder)

·         c:\install\dbinstall\dbinstallXXX.txt

·         c:\program files\common files\cisco\logs\CCMPatch\sqlX.txt

·         c:\program files\common files\cisco\logs\history.log 

 

Resolved Caveats for Cisco Unified CallManager Device Package

 

Known Caveats in this DP:
CSCsi68438: The installshield engine (ikernel.exe) could not be launched



This Device Pack contains the following fixes:

 

4.3(1)Devpack 22

 

CSCso05118

 Adding 8.3(4)SR1 phone firmware to CUCM

CSCsm91430

 7937 1.1(1) CUCM vob check in defect

CSCsm82741

 device definition files need to be checked in

CSCsm72543

 FXS ports configured as SCCP missing AAR Calling Search Space

 

4.3(1)Devpack 21

 

CSCsk21863

 DNS Response Parsing Stack Overflow

CSCsm21735

 Update copyright year to 2008 on the boot display

CSCsk57754

 Bananarama 7915/7916 KEM(s)

CSCsj18895

 PLKs on 8.3 phones have "???" labels when talking to pre-6.0 CCM

7921

 

CSCsm49041

 Check-in Cisco 7921 firmware version 1.1(1) to CallManager

 

4.3(1)Devpack 20

 

CSCsl65408

 E1 Port on WS-6608 5.4(2) not replying to external ping (ICMP) packets.

CSCsl11805

 ICMP is disable for 6608 Device

CSCsm13605

 Update 7921 CSV and XML files for Release 1.1 FCS

CSCsm08469

 7975 needs 7914 support in 4.3(1)

 

4.3(1)Devpack 19

 

CSCsk17414

 7911 LCD glimmer / flicker when florescent light is on

CSCsl26081

 Upgrade from CUCM 4.2(3)SR3 to CUCM 6.0(1) fails

CSCsh83910

 CCMUser Online Help Missing after 4.2(3)ES11 install

7921

 

CSCsi97709

 Hear clicking when headset is attached and display is on

CSCsj19212

 No audio if source reset RTP timestamp in the middle of a call

CSCsk21821

 GUI process can lock up when receiving XML messages

CSCsk27161

 phone unregisters when making toll free and long distance calls

CSCsk29789

 7921 Reboots with race condition between HTTP and SCCP

CSCsk35364

 7921 queues SCCP reset when not in main idle screen

CSCsk35382

 7921 sends SCCP Unregister message unexpectedly

CSCsk37014

 Corporate Directory blanket search does not display all results

CSCsk45135

 7921 sources RTP from random port rather than port specified in olc

CSCsk65362

 7921G phone cannot access Corporate Directory

CSCsk67080

 7921 roaming improvements

CSCsk68437

 7921 does not place the softkeys in the specified order

CSCsk73151

 7921 does not dial * or the # before the dial strings

CSCsk81509

 7921 does not dial out on available line if shared line 1 is in use

CSCsk84950

 Ver 1.0(4) incorrectly display softkey Login, Flash, Acct used by CME

CSCsl06935

 7921 phones will register max 2 lines when in srst mode

CSCsl14449

 7921 uses EAP-FAST vs LEAP when in AKM mode and set for CCKM only

CSCsl14865

 7921G error on activating SSID with 20+ chars

CSCsl22248

 Speaker Phone Activates when Phone Answered

CSCsl29672

 7921 fallback failure from SRST to CUCM .

CSCsl33154

 7921 only roams on max TX retries with APs not supporting QBSS

CSCsl53949

 7921 loses localized tones after reset

 

4.3(1)Devpack 18

CSCsl30824

 Removing eHook feature from 11/06, 31, 41/61 and 70/71 phone models

CSCsl35182

 Ehook- CCM Feature Description uses "Ehook" term .

CSCsl37601

 Adding 8.3(3)Sr2 to all CUCM builds .

CSCsl22167

 Update Load_ID.prm for 7937 phone

7985

 

CSCeh05812

 When registering to TFTP server the Call Manager Config is incorrect

CSCsd23422

 Toggle Alpha Transparency of Menus using full screen key with 3 states

CSCsf13963

 On CME, 7985 took ~7 sec to close video chann if CUTA press Hold

CSCsh04586

 Mobility cell pickup feature is not supported on 7985

CSCsh77948

 Status line is not updated when Call Forward All is performed

CSCsh87471

 Unable to activate callback from 1st line to 2nd line which is shared DN

CSCsh87489

 7985- Hit redial after call from 2nd line & CB, call goes out of 1st lin

CSCsh90893

 7985- Phone restarts during active call if nw settings changed & saved.

CSCsh91214

 7985- Transfer from Line1 to Line2 on 7985 doesnt work.

CSCsh94705

 7985- ringer stops when callback hit in a scenario.

CSCsh94811

 7985 phone doesnt display meetme number in a meetme conference.

CSCsh98317

 Services button not working when DNS returns wrong address for CM5.x

CSCsi03370

 7985- Displays "From Unknown Number" on shared line, when call placed.

CSCsi11684

 7985 - dialled digits are dropped, dialing from Directory in a scenario

CSCsi11755

 7985- Dialling from directory doesnt initiate newcall in a scenario.

CSCsi11847

 7985- nw config locked, still erase button accessible in a scenario.

CSCsi20257

 7985- gap before first speed dial

CSCsi20273

 7985- Wrong softkey template is retained

CSCsi32450

 7985- G729 codec time lag is too long.

CSCsi43569

 7985-No PC port connectivity when phone is in voice vlan

CSCsi68045

 7985 does not acknowledge reset message

CSCsi68103

 7985 does not failback when secondary CME is not available

CSCsi88218

 7985 does not support video bit rates of less than 64kbps

CSCsi96604

 7985 Can not disable advertisement of g.722 codec

CSCsj16414

 7985- should be able to handle audio only conference (testing only)

CSCsk46491

 7985- changes to reflect Cisco Callmanager product name change

CSCsk86556

 Phone uses old Alt tftp ip instead of existing.

CSCsk86579

 7985- **#** to unlock needs to key-in very fast.

CSCsl22095

 7985- Phone reboots on invoking graphicMenuBoundary test. .

 

4.3(1)Devpack 17

CSCsl03211

 Adding TNP 8.3(3) and 7937 1.0(1) to CUCM

CSCsl03191

 Adding 8.3(3) features

CSCsi96604

 7985 Can not disable advertisement of g.722 codec

 

4.3(1)Devpack 16

CSCsi68765

 CMAdmin configuratoin page for VG224 MGCP gateway

CSCsk48211

 Extra button templates are displayed for 7937

CSCsk60093

 Update the QED setting for the 7937 phone guide

CSCsh84539

 Locale Changes

CSCsk52155

 Update English locale Files into the CCM branches for 8.3.3 release

CSCsk10165

 Phone help button now able to display all menus

7921

 

CSCsi68185

 High multicast can impact battery life

CSCsi95386

 Proxy URL is not supported

CSCsj06189

 Can not reset phone when idle url is active

CSCsj08685

 7921 cannot resume shared line hold calls beyond the first

CSCsj17853

 7921 doesn't show missed calls when keypad is locked and LCD went off

CSCsj19212

 No audio if source reset RTP timestamp in the middle of a call

CSCsj20985

 7921 enters speakerphone mode after call park retrieval with CME

CSCsj24173

 Current volume can get impacted while configuring other volumes

CSCsj24757

 7921 with CME speed dial can corrupt system message display

CSCsj26459

 headset mic audio may distort if in noisy environment

CSCsj31395

 DnD does not work with CME on 7921

CSCsj40917

 Get a 10 second audio gap after receiving deauth with static WEP128

CSCsj60989

 Alert tone does not always play when pushed via Play URI

6608

 

CSCsk15356

 KeepAlive interval with CM-6608 CFB/MTP resources

7937

 

CSCsk66315

 User Guide added for new IP Phone 7937

 

4.3(1)Devpack 15

7942/7945/7962/
7965/7975

CSCsk27574

 Check in Guinness phone firmware to CallManager

6608

 

CSCsf01303

 6608 T1 resets due to bugtrap

 

4.3(1)Devpack 14

CSCsk21909

 re-tag XML file for guinness QED

 

4.3(1)Devpack 13

 

7940/7960

 

CSCsj84236

 multiple issue after upgrade to 3.3.5sr2b

CSCsj39564

 Hold call is disconnected when primary CallManager gets back

7906/7911/7941/

 

7961/7970/7971

 

CSCsj44202

 New Default Background Image Required

CSCsi55967

 Jake Featurette check-in

CSCsi42424

 7970- Malformed UDP packet DOS attack causes phone to freeze

CSCsi22692

 Cloudraker-XML Parser- xml parse error on event ID of Redirect Softkey

CSCsi22697

 Cloudraker-SendDigits URI fails to send in-band dtmf

CSCsi28316

 Wideband Handset available for config on 7931.

CSCsj29511

 7945/65/75 bounce link on soft reset for both PC and network ports

CSCsi78172

 disable audio output during bootup

CSCsi35093

 Alien crosstalk is degraded after CSCsh75383 is fixed

CSCsk00535

 7971 DHCP address from data vlan

CSCsh79504

 Hearing Aid Compatibility tests failed on Guinness/Wideworld TNP

CSCsj44208

 New Default Background Image Required

CSCsi15620

 Cloudraker- Missing support of IconIndex in Title element

CSCsi42294

 Hebrew chars position too high in softkeys

CSCsi22566

 Guinness- nmap TCP connect scan crashes 7945 and 7975

CSCsi97524

 Turbo/Goped sometimes experienced resets after power recycle

CSCsh98695

 75 phone call numbers over flows the spaces assigned for it

CSCsi68055

 7945/65 becomes inactive after CCM down

CSCsi41081

 DSP process dies while running the call features automation script

CSCsh96691

 Recording tone plays abnormally during a call

CSCsj14730

 7961 crashed when running Codenomicon https suite(Test #9)

CSCsi26607

 DC bias introduced by noise reduction

CSCsi40683

 Cannot answer call by going off-hook

CSCsi23806

 call on sharedline lost on phone - both users hit endcall on other line

CSCsk03246

 Update diagnostics in BN2 for 7931

CSCsg12952

 Include Kernel.core into the sylog files for debug purpose

CSCsi51381

 Ph not register afte XML Parser Excep seen during config file parsing

CSCsi05693

 Cloudraker-phone fails to come up if deleted and tries to Auto-reg SIP

CSCsi97537

 Turbo Bootloader Changes

CSCsj14728-2

 7962 does not come up with load 8-3-1-10

CSCsi91532

 7911 phone crash when switching to Arabic locale

CSCsg52254

 797X- Phone DHCP config data got corrupted during firmware upgarde

CSCsi29861

 Phone Directory gives incorrect details after upgrade to 8.2.2

CSCsj58806

 TNP Phone Update needed for New Zealand DST changes in 2007

CSCsi72109

 CIA 1085- lower Voice Mail status line to below DND state.

CSCsi67955

 TNP Phone use Narrowband Vol Table even for WB

CSCsi59185

 wrongly uses tftp server as log server

CSCsi58584

 Broadcom phones unable to determine source port of unicast 802.1x EAPOL

CSCsi52430

 Rings shouldn't be configured for intercom lines

CSCsi24151

 CallBubbleSelected.png is one pixel too wide for beamish

CSCsi58596

 Ph in stuck state after capfList config structure change in SEP MAC file

CSCsi29530

 Ph got stuck in Settings screen when Settings is pressed while dialing

CSCsi96756

 7970 RLR is softer

CSCsj24826

 Phone API startMedia request, parameter "receiveVolume" not working.

CSCsi39444

 7975G characters look fuzzy/not formed correctly

CSCsi12885

 7962/42 advertises PAUSE capable via Ethernet AUTO-NEG

CSCsi82411

 Pixels sourounding the active UI tab are not black

CSCsi30906

 Callback Message screen mixed up with Placed call screen

CSCeg68331

 7970 plays loud comfortable noise when using G.729 codec

CSCsi52234

 Phone sends different help ID for intercom line

CSCsi57357

 Cloudraker- XML parser- Hardened Soft Key Files schema rules

CSCsi44101

 Speed Dials not working on SIP Phones in a specific scenario

CSCsd65625

 TNP sempahore traverse

CSCsj47675

 Resource Image updates for FCS

CSCsi78781

 Update Guinness BN2 for Memory Bist tests

CSCsi42478

 Darker greyscale images cause unreadable display on 7961/41

CSCsj03654

 Guinness handsfree mic signal can clip

CSCsi22658

 Cloudraker- XML Parser- No Error when tag is duplicated

CSCsj76590

 Update Guinness BN2 files with diags version 13.2.0.60

CSCsi22707

 Guinness Phones do not respond to 802.1x Re-authentication Requests

CSCsi65563

 Missed call history incorrect for forwarded calls

CSCsh27683

 Underworld - XML Parser Code changes

CSCsj30200

 Underworld- Phone does not shows "bad ring list" for erroneous ring file

CSCsi16916

 Cloudraker- XSI- xml push onFocusGained to phone executes 3 times

CSCsh69955

 SBB/SBCB & Barge/cBarge call instance focus incorrect after phone reset

CSCsi46912

 Update Guinness mfg image to include new diagnostics ver 13.2.0.49

CSCsi86182

 PS loads fails to switchover to Jap locale

CSCsj57687

 Resource Image updates for FCS

CSCsi04679

 Underworld- Config File schema errors and issues

CSCsi67508

 XML Schema hardening prevent encrypted & non-encrypted config parsing

CSCsi50696

 7970 with firmware 8.2.2sr1 speaker not working correctly

CSCsh66572

 7962- packets egressing PC port should have PC vlan untagged.

CSCsi09081

 New generation phone have lower volume then older phone types

CSCsi29636

 Null pointer exception on XML Parsing for SIP phones

CSCsi47072

 3rd phones break 802.1x auth when span to pc enabled

CSCsj14733

 ESW clock not initialized properly by boot loader

CSCsj10776

 7962 barge in no voice

CSCsj71455

 XML data can't be rendered to IPphone

CSCsj42254

 Guinness Handset RLR incorrect

CSCsj27425

 AEC suppression can degrade voice quality scores on Guinness

CSCsi47653

 Guinness- Color models are displaying visual noise on power cycle/reboot

CSCsi82422

 Pixels surrounding the active tab are not black

CSCsi34192

 Cloudraker- CFWDALL and MCID not working on SIP phones

CSCsi44038

 TNP SIP phone can not failover to SRST due to wrong port

CSCsj51093

 Start Media Response does not returns codec string correctly

CSCsi49954

 Guinnes handset - "highs" are little too high

CSCsj40110

 Goped Bootloader Changes

CSCsh95586

 New XML parser unable to display another Ph web page in XML services

CSCsh78055

 Audioble MWI (Stutter Tone) is not sounds correct

CSCsi67614

 TNP phone corrupt background image causes blue image and crash

CSCsi42432

 Turbo- Malformed UDP packet DOS attack causes phone to freeze

CSCsh89981

 Broadcast Storm one way audio for 7961 SIP

CSCsj89943

 Update diagnostics in BN2 for 7911 / 7906

CSCsi64737

 Volume Control on Group Listen is Broken

CSCsi27816

 Guinness- Malformed UDP packet DOS attack causes phone to freeze

CSCsi32069

 7945/65/75 Hardware version 6.0+ uses external gamma

CSCsi43427

 7970- nmap TCP connect scan crashes 7945 and 7975

CSCsi78863

 Analog codec audio output enabled in early stage

CSCsh48406

 802.1x packets are not forwarded

CSCsi28283

 SBB feature does not work

CSCsi89583

 Update Guinness BN2 mfg image to release signed

CSCsi24166

 Need a smaller font for the call reference for Makaha and Caffreys.

CSCsh86422

 Calls transitioning to OFFHOOK state should take focus

CSCsj23245

 send specific XMLobject code into 7970, phone cannt request EM service

CSCsj85491

 Guinness- improve AEC doubletalk performance

CSCsi29572

 TNP SCCP ph unable to come up and register with sidecar 7914 attached

CSCsi83328

 Underworld - XSI Backward Compatibility Changes

CSCsj82106

 SDK version updated to 6.0.2 for 8.3.1.release branch [8.3(2)]

CSCsi12211

 when callwaiting tone is invoked, calls stop getting ringback

CSCsi44676

 support new Spansion flash part

CSCsi97536

 OS PLL init setting unnecessary

CSCsj47660

 Resource Image updates for FCS

CSCsi30040

 Bogus load name in Phone load element value cause TNP phone to hang

CSCsh93292

 3rd gen phone may loose personalization after rereg to another CCM

CSCsi33781

 831-Settings button access set to restricted disables directories/servic

CSCsj07754

 Phone will not load from case sensitive TFTP server

CSCsi62729

 Bug in vFillShorts assembly source

 

4.3(1)Devpack 12

 

CSCsj67111

 Enable Guinness Model phones to appear in CUCM Admin Pages

 

4.3(1)Devpack 11

 

CSCsj30844

 7906/11 display square symbol when the Caller ID too long.

CSCsi53674

 Phone does not display full status message when registration fails

CSCsj59428

 Update Device Support

7940/7960

 

CSCsh71110

 7940 / 7960 reboots when receiving IP fragmented packet

CSCsh83337

 7940/7960 phones fail to upgrade LSC with CME secure authentication

CSCsh89961

 Choppy audio/jitter in incoming RTP to 7960 causes one way audio

CSCsh85947

 no audio after high delay or jitter on network with g.729

CSCsi50585

 hook switch debounce timer too short on 7940 IP phone

CSCsi18540

 In speakerphone disabled state, 'Dial' softkey active in a scenario

CSCsi55407

 when callwaiting tone is invoked, calls stop getting ringback

CSCsi59551

 7960(sccp) resets under Codenomicon HTTP test suite running

CSCsi63845

 7960/SCCP resets under two cases of Codenomicon TCP Test suites

CSCsj16673

 7960/40 ignores StartTone Messages when in connected state

CSCsj09232

 Phone struck in a loop inside the personal address book

CSCsj12968

 Migrate to use new load authentication key

 

4.3(1)Devpack 10

CSCsg54575

 Missing new label in ATW when user locale is downloaded from CCM

CSCsj33336

 Adding 8.3(1) Display instances to all released CCM branches

7935,7936

 

CSCsb67361

 Phonebook doesn't display numeric number by default in Web interface

CSCsd62614

 Second phone in a shared line hangs in a failback and failover scenario

CSCsd70946

 Phones hangs while using restore default from UI in this scenario

CSCsd70988

 Phone UI displays error when Restore Factory default in a active call

CSCse89223

 Fields in "Add New Phone Book entry" in 7936 GUI do not get refreshed

CSCse89250

 "Server error-413 N/A" appears when wrong input given in phone book

CSCse90611

 Phone book entries duplicate

CSCse93370

 No validation for "upload logs" under Diagnostics in phone menu

CSCse93388

 Ping page in GUI does not get refreshed

CSCse93398

 No. of characetrs as password input inconsistent in GUI and phone menu

CSCse94529

 Call Park Reversion message not displayed

CSCse94545

 Ping input in GUI gets truncated

CSCse94582

 Network settings dont work when 2 phones are in a call

CSCsf10268

 Phone Book does not accept 24 digits as DN

CSCsf10303

 Only 23 digits displayed of a 24 digit DN though lot of space available

CSCsf18999

 Softkey templates working improperly

CSCsf20893

 CFwdAll in an active call breaks the voice path

CSCsg03371

 CP-7936 v3.3.11 can continually reboot after a few weeks on HP switch

CSCsg06252

 7936 may not dial the * character when using Phone Book

CSCsg68705

 Softkeys missing(7936) ,when huntpilot call is answered with callfwdall

CSCsg72715

 Phone plays ringback tone if destination phone has CFA set to unknown.

CSCsg72841

 Deleting the DN freezes the phone

CSCsg76020

 "Http Server" label in place of Http client

CSCsg76026

 DN does not display completely

CSCsg76032

 Reboot does not work

CSCsg76088

 Pressing menu-> phone button in active call phione in a wierd state

CSCsg76262

 c in click should be capital on "Passwords/HTTP Port Change" webpage

CSCsg76410

 Help page does not show hostname

CSCsg85470

 Changing the ringer during an active call puts the phone on hold

CSCsg85473

 Help page of time and date does not list all the date options

CSCsg85476

 The heading for Password page in GUI should be different

CSCsg85482

 Help Page of Network Setup incomplete

CSCsg87187

 Softkey templates incorrect in case of Shared line

CSCsg95361

 7936 phones intermittently fails to upgrade to new load

CSCsg96610

 Icelandic characters not shown on 7936 IP conference phone

CSCsh15304

 Spelling of transfer softkey in case of new call

CSCsh20499

 CFwdAll softkey is absent when initiating a new call during active call

CSCsh66397

 7936 DN display only displays 11 digits of a 12 digit DN

CSCsh69839

 7936 - tone49(zipzip) has beep beep then sounds like long euro ringback

CSCsh71499

 CP7936 Experiencing Possible ARP Cache Corruption

CSCsh74682

 7936- conference soft keys becomes inactive after a few calls

CSCsi17642

 Need support for GetElementManagementFromManagedElementOid

CSCsi18606

 7935 & 7936 stops after 8dhcp discoveries w/no response

CSCsi95304

 DHCP changes can cause phone to reset while on a call

CSCsj34558

 7936 resets or one-way audio due to exceptions caused by DHCP renewal

7906G,7911,7941,7941GE,
7961,7961GE,7970,7971

 

CSCsh71451

 NullPointer Exception on AutoCallAgentImpl.inFocusItemChanged() events

CSCsg61032

 DSP Configuration Files are not Correct

CSCsg34158

 7911 DEV load contains incorrect jar file

CSCsh91671

 Third-Gen SCCP Retries Registration 20K+ Times/Day On Phone-Reg-Rej

CSCsi00668

 R2D- mapPixelCoordinatesToWindow always returns NULL.

CSCsg09017

 Pressing New Call should let user "Enter Number"

CSCsg69809

 M&R- new M&R tone command should override playing tone of same type

CSCsg49400

 Tone not suppose to send to supervisor when selected remote only

CSCsh58346

 Phone does not show complete information for show inventory command

CSCsh05253

 Change the immDiv softkey name to Redirect - Update SIP dictionary files

CSCse49854

 Need Automation API to get status of headset, mute and speaker lights

CSCeg36199

 Commit of CSCef34402 broke c6slc, other? pikespeak images

CSCsg16790

 make 'DEBUG' trace anticipated for a 1-way audio problem as NOTICE trace

CSCsg45815

 Phone doesn't calculate SRTP auth tag correct for certain RTP payload

CSCsi26607

 DC bias introduced by noise reduction

CSCsh51849

 Play URI doesn't play ring file after first time push

CSCsh48277

 Guinness- Continuous unicast traffic resets the phone

CSCsg40569

 C-P-7941 Changes on the Ring Tone go back to Default after a soft reset

CSCsi69085

 Update memory timings for Goped boot loader

CSCsg15653

 SIP phone failed to clear Held call when CCM restarted

CSCsd18550

 TNP- keyboard I/O errors on reset

CSCsh21082

 No spkrphone dialtone when Trans/Conf button hit on TNP SCCP 8.3.0.9S

CSCsg15118

 ppid found file system issue with unmount beneath stdio file access

CSCsh29774

 Re-partition MIPS memory allocated for ZSP

CSCsg65954

 G.722 K-Factor Table incorrect

CSCsg23326

 Call duration timer window on ph display cycles between multiple calls

CSCsg96535

 7971-ringer volume is too high

CSCsg73772

 7971 unable to come up while detecting Supplicant on both switch port

CSCsh66544

 Guinness- Beamish models should not have touchscreen enable/disable

CSCsh50494

 7942/7962- pressing "Cancel" key does not discard change to contrast

CSCsg49636

 Stutter Tone quality problem when using speaker / line button

CSCsg52254

 797X- Phone DHCP config data got corrupted during firmware upgarde

CSCsh57927

 Phone UI locked up when remaining in fail over mode

CSCse67832

 minimum send gain not consistent

CSCsh16054

 Static analysis on debug shell

CSCsi58584

 Broadcom phones unable to determine source port of unicast 802.1x EAPOL

CSCsi24151

 CallBubbleSelected.png is one pixel too wide for beamish

CSCsh27031

 Add wideband PLC to codec G.722 and L16K pcm

CSCsg38354

 7931- Pressing Line button does not change Line focus

CSCsh75383

 7975 Gigabit is sensitive to CM signal, and loose many packets

CSCsh62325

 Show wrong time when using the Singapore date time group selection

CSCsg94978

 Change dsp cost table for iLBC

CSCsh69952

 Noise reduction causes highband rolloff on handset

CSCse86158

 7931- Overview not in home position at initial bootup

CSCsi44101

 Speed Dials not working on SIP Phones in a specific scenario

CSCsh99568

 DSP resets when Noise Reduction is enabled and spike in audio signal

CSCsh96583

 keypad tones not played on speakerphone when transfering a call

CSCsg21884

 RTCP socket open error may cause audioserver to spin

CSCsg98214

 Fix Static Analysis warnings from TNP security code

CSCsg55535

 EAP-Request/MD5 to PC supplicant could not pass thru Gig phone

CSCsg20534

 GoPed- Auto Line Select does not work as expected

CSCsg63506

 IP-phones hang when call arrives while XML-play in progress

CSCsh90574

 Phone hangs if it stays on placed calls when the peer ends the call

CSCse30736

 Third gen phone may behave wrong under stress registration test

CSCsh21201

 Guinness- PC port does not forward egress packets

CSCsg31390

 SIP Phone core dumped after failover

CSCsh69414

 Disable Speaker/Handset for TNP SIP doesn't disable Meet me Softkey.

CSCsh61440

 echo on guinness speakerphone

CSCsi50696

 7970 with firmware 8.2.2sr1 speaker not working correctly

CSCsh94809

 Unusable G711 calls (loud noise)

CSCsc42101

 Automation- Need enhancement to AutoStream for SRTP or RTP

CSCsg61595

 Automation does not work on 7911

CSCse09805

 need interface getLineButtonPosition() to AutoCallAgentIf

CSCse71098

 Phone- Dial softkey should not be available for PRIVATE numbers

CSCsh84369

 CallHistory Menu- line key, speaker key, no longer work

CSCsg79786

 Remove tftp command from Mirzam ROMMON

CSCsf07505

 7971/7941 re-append parameters with a redirected authentication

CSCse87192

 CDP can alter statically assigned VLAN

CSCsh76479

 R2d code doesn't return null reference for corrupted PNG file

CSCsh02936

 TNP SCCP phone displays "???" for DND linekey

CSCsg57105

 Remove I-Hold changes for Enterprise phones

CSCse47164

 3g-phones -- pick up Sun Java patch to address 2007 DST changes

CSCsh30041

 TNP SIP phone needs to be power reset to re-register in a scenario

CSCsh45424

 slower error propagation causing ph to become leaf of grand child phone

CSCsh20650

 7971 Shows NPE when rebooted during inactive time

CSCsg59617

 Incorrect DSP Configuration File Formats

CSCsh52394

 7911/7931/7962- DSP process memory leak

CSCsg34789

 Filesystem Privilege Escalation

CSCsi64737

 Volume Control on Group Listen is Broken

CSCsh66612

 When zrun exec VM, it returns immediately& unmount takes causing Ph loop

CSCsg69169

 ppid display notification icon addition

CSCsg88076

 Psylocke code review

CSCsg82637

 SCCP70.MU-1-0-19S advertises iLBC and causes the call drop

CSCsg65141

 7931- Softkeys not Updated in Alerting State

CSCsh38895

 PPID- sunvm should not be trying to come up while /dnld is occupied

CSCsg20828

 Noise Reduction voice metric has erroneous value

CSCsh27001

 Guinness- Update LCD device driver for 7975 (Murphys) model

CSCsh97248

 supposed lock issue on CNU rebooting contention problem with init

CSCsh77943

 SA errors for activate() methods

CSCsh66788

 AutoStream getRemotePort returns neg value for ports in 60000 range

CSCsh15247

 Guinness- Psylocke SOC SA/Cleanup

CSCsh05337

 Inconsistent display of DND Feature (in line button) on SIP & SCCP Phone

CSCsh21992

 KA timer still alive on child phone; phone creating new tranfer process

CSCsg08791

 Audible MWI support

CSCsh97116

 authentication fail on parent, but child authenticates OK

CSCsh28594

 Guinness- keypad device driver for 7945 / 7965 models (Beamish)

CSCsg03189

 SA baselining for TNP

CSCsg94655

 7931-Resume SK does not resume call after scrolling to another line

CSCsg47862

 Merge from DSP Version 4.2

CSCsh16244

 Phone goes out of memory after upgrade/downgrade due to OutOfMemoryError

CSCsh79504

 Hearing Aid Compatibility tests failed on Guinness/Wideworld TNP

CSCsi42294

 Hebrew chars position too high in softkeys

CSCse50960

 Comfort Noise needs to be tuned for Wideband codecs

CSCsh74616

 8.3(1) SCCP Phone resets during video setup with non-CM6.0 Endpoint

CSCsg60921

 Display scr. is dark & won't accept input while phone upgarde downgarde

CSCsh06243

 phone as root and leaf for the same file; two roots for the same file

CSCsg40375

 Phone with network plugged into PC port can get stuck if link drops

CSCsg21513

 Osage- Phone drops incoming unicast EAPOL when VVLAN is present

CSCsg38776

 Customer cannot use Codec of their choice after 8.2 phone load install

CSCsh06278

 Parent not sending KA to leaf; leaf reroot; end up with TLOAD

CSCsd99957

 Phones failover to secondary node with wrong cause code

CSCsh29250

 PAE can't exit due to a file lock during shutdown, phone hangs

CSCsi40683

 Cannot answer call by going off-hook

CSCsi23806

 call on sharedline lost on phone - both users hit endcall on other line

CSCsg15386

 TNP phones on CME can't resume call with Line button

CSCsg50665

 Focus does not shift to off-hook line while another call is incoming

CSCsg07708

 PPID FOUND CORNER CASE- init never reimages in certain instance

CSCsg12952

 Include Kernel.core into the sylog files for debug purpose

CSCsh04378

 Focus should remain on oldest ringing call with mulitple incoming calls

CSCsh84246

 set ringtone after preview ringtone can crash a 3rd gen phone

CSCsf05653

 NAK SMT/ORC

CSCsh37244

 7975 Network Stats page displays the wrong NW port info

CSCsg96816

 Guinness- move interrupt learning code to a helper function

CSCsh73366

 MenuApp Application has wrong icon in title bar

CSCsh42049

 Merge Noise Reduction improvements into Mainline branch

CSCsi29861

 Phone Directory gives incorrect details after upgrade to 8.2.2

CSCsh95418

 Muster- Phone Errors when pushing URL's with priority

CSCsg63862

 offhook w/ handset for the first time after reboot, no dialtone is heard

CSCsg42627

 Filesystem Denial of Service

CSCsi12885

 7962/42 advertises PAUSE capable via Ethernet AUTO-NEG

CSCsg83617

 PPID Unit Test Findings - TCP Communication Problem on Root Removal

CSCsh26780

 SIP phones run out of memory in Java heap for every call

CSCsh79956

 XML Parse error when phone is dialing

CSCsh48598

 7911/7972- Add tool to dump DSP data structures, initially msg buffers

CSCsh27231

 Remove redundant model specific dictionary entries

CSCsg98016

 Update boot loader on Guinness phones

CSCsg40141

 Replace TI assert function by dspfw define ASSERT

CSCsi09004

 No dialtone with handset off-hook or using the Speaker button

CSCsh10877

 Change text on Power Save Config menu of phone from Display to Backlight

CSCsh32248

 Guinness- Update Touchscreen device driver for 7975 (Murphys) model

CSCsh27632

 Guinness- update LED test app for 7975 model

CSCsh69955

 SBB/SBCB & Barge/cBarge call instance focus incorrect after phone reset

CSCsg42971

 OnHook Dialing from Line2 doesn't work if Line1 and Line2 have same DN

CSCsh67730

 Not able to configure Directed Call park BLF in 7970/71 SIP phones.

CSCsg69313

 GoPed- Add Help for Fixed Feature Keys, NavPad, and LocalFeature PLKs

CSCsh84510

 Graphic Issues

CSCsh62009

 guinness audio improvements

CSCsh22057

 Guinness- use port index to update queue link speed

CSCsh80344

 TNP phones fail to upgrade LSC with CME secure authentication

CSCsg12956

 Enhance kernel memory utilities to report free blocks in the virtual mem

CSCsg71361

 7970/71/41/61- DSPBOOTStart-Sync failure btw ZSP and MIPS-MBOX1=DEAD

CSCse96138

 Need ability to send hook signal for onhook transfer feature

CSCsh95098

 Phone does not come back up when the PC and sw cables are reversed and r

CSCsh50348

 new threaded PPID algorithm with dual TX threads wont shutdown

CSCsh74277

 "Update" softkey isn't displayed when focus is on LSC

CSCsi42432

 Turbo- Malformed UDP packet DOS attack causes phone to freeze

CSCsh59997

 Phones don't handle fatal Java exception properly

CSCsh95397

 IP phone fails to parse the encrypted config file

CSCsh21659

 SIP Tnp Phones display needs to be changed

CSCsh55163

 bug trap 91 on system reboot

CSCsg15319

 Don't write cdp.conf file everytime we recieve packet if not necessary

CSCsh79579

 Changes per UI Evaluation

CSCsi04474

 clean up syslogs in PPID remote and console logging

CSCsh21291

 differentiate illegalStateException in getNodeId()

CSCsg78661

 No help information avail for NAV Left NAV Right button in 797X phones

CSCse43654

 IDLE Phone with Open detailview screen cause inconsistant DTMF behaviour

CSCsh98758

 CallHistory Menu- Going offhook dials wrong number in special case

CSCsh07117

 With Setting Access to restricted can access Network Config

CSCsh57968

 Phone gets stuck while resetting

CSCsg10154

 SIP 7970 phones showing RemoteHeld state while it has to be in HELD stat

CSCsg41181

 /usr/cache out of space - can't create a new file

CSCsg73386

 7961 phone not show Help info for privacy button

CSCsg64398

 Large increase in PNG graphic processing time

CSCsg50737

 Focus should remain on oldest ringing call with mulitple incoming calls

CSCsi28316

 Wideband Handset available for config on 7931.

CSCsf99230

 Handset adaptive gain control needs to match the 7940/7960

CSCsc12073

 Automation- Need isSelected method in autoobjinfocus

CSCsh38083

 Display Timer on TNP Phones wrong, Meet Me initiated with Trans Pattern.

CSCsh30199

 Shared memory access collision between dspfw and driver

CSCsh24257

 JPN- Cannot Display Kanji via UserToDeviceData

CSCsg45828

 Bug trap 91 if TCP server/client resides in the phone

CSCsg87192

 79x1 phone delay to display system message after deactivate DND

CSCsh04310

 Leave space between display of Internal caller ID and Line Text Label

CSCsg91609

 Guinness- create unique queue for reserved mcast

CSCsg92844

 turn on WB handset feature bit in mfgInfo for guinness phones

CSCsh73072

 Background Image list item irregularities

CSCsh84815

 Intercom- 7931 phone cannot complete onhook dialing with incoming interc

CSCsg33312

 Takes long time to receive error from phone

CSCsg26548

 SIP phone stop registering to CCM w/ 50% packets loss

CSCsg13871

 Unknown name displayed if special characters are in display name

CSCsg83553

 dtmf issue in CME software conference

CSCsg75502

 7911 Ph unregister flood console logs with Supplicant logged off message

CSCsh95281

 Top of Softkey Graphics Disappears When Slider Bar is Shown

CSCsh16283

 Add debugging info-- add brodcast TX/RX count to call trace

CSCsh38542

 phones should keep the latest Kfactor value in the phone stats

CSCsf20589

 7914 configured over 15 digit in line number behaves very strange

CSCsh83469

 Guiness 7945s got stuck during ppid upgrade

CSCsg91498

 some SCCP phone types does not play call alert or reminder tone for DND

CSCsf96921

 CallInfo page displays wrong status for the idle lines

CSCsf08041

 convert "Can Not" to "Cannot" in all SCCP english dictionary phrases

CSCsh62801

 SIP7911 stuck during automated upgrade/downgrade

CSCsh38661

 Guinness- Update BN2 to latest diagnostics version 13.2.0.33

CSCsh66934

 AutoFeatureIf invokeDirect returns success when softkey press failed

CSCsh70002

 Headset LED in wrong state after power cycle

CSCsh98744

 CallHistory Menu- Can't dial with line key|speaker in special cases

CSCsh11245

 Guinness- update to latest diags for all guinness phone models

CSCsg40909

 Privileged Shell Commands available to unprivileged user

CSCsh14066

 Handle REG ALL FAILED differently to allow LSC installation

CSCsg90047

 Root phone not offerring new leaf when its children are gone

CSCsg30155

 AutoObjInFocusIf.getLabel returns incorrect information for a call item

CSCsh27914

 7975/45/65- Gig E speed option unavailable Switch port or PC Port settin

CSCsg20573

 Guinness bugtrap- SY MSG- Kernel Shu= 0x6666

CSCsg87829

 Call Preservation- sccp to sccp intercom call clearing issues

CSCsg39381

 mislist processing removes critical files on upgrade [stale file problem

CSCse84617

 Need to be able to get the versionStamp for the config

CSCsh59952

 Intercom- phone does not do talkback if onhook dialing is in progress

CSCsg46339

 ESP debug message add (passau)

CSCsh32344

 Guinness- Implement Psylocke programming restrictions

CSCsh79786

 on speaker, noise or mute tone heard when pressing Mute button

CSCsg51963

 Factory Reset require for secure phone to move to another CCM

CSCsi47072

 3rd phones break 802.1x auth when span to pc enabled

CSCsg10985

 Bugtrap 0x91 phones (during fsck)

CSCsh53315

 phone load need to support new timezones

CSCsh43529

 Guinness- provide register access for gig testing

CSCsg51275

 2nd iLBC channel can't be opened as full-duplex to do barge-in

CSCsg83593

 Collapse muster into tnp_main branch

CSCsf33010

 third gen phones power is initally set high power at boot w/line powered

CSCsg50951

 Phone web page http-//Phone IP Add shows ??? character for parameter nam

CSCsg93125

 Update 7975 / 7965 / 7945 bootloader for LED changes in new HW

CSCsh53200

 Pre-dial list shows DN followed by conference after a conference.

CSCsg16614

 flash/buffer comparison failing

CSCsi06502

 Repeated Dialing from Call History Menus causes OutOfMemoryError

CSCsh70082

 CallInfo URL missing VisibleFeatureList tag when application pane open

CSCsh84385

 Secure conference need support for getting icons from confList

CSCsh86324

 7975- Add touch panel calibration defaults

CSCsg89875

 Phone declared as a child twice by same parent due to keep alives TO

CSCsg60966

 SIP Intercom - enable redial feature

CSCsh78055

 Audioble MWI (Stutter Tone) is not sounds correct

CSCsh12444

 Time zone rules do not update correctly on 3rd-gen phones

CSCsh21063

 7911 phone advertise 2 iLBC codec on its capability message

CSCsh29270

 dhcp memory leak

CSCsg97287

 Change dsp cost table for G.722

CSCsi09102

 7941/61 TNP time displays 1 hour early if power cycle

CSCsi27816

 Guinness- Malformed UDP packet DOS attack causes phone to freeze

CSCsg36199

 Internal calls are having one way audio

CSCsh48406

 802.1x packets are not forwarded

CSCsi24166

 Need a smaller font for the call reference for Makaha and Caffreys.

CSCsh58009

 Private RIU calls show up in the callinfo list

CSCsg34758

 IP Phone SSH Vulnerability

CSCsg93122

 Read linenumber from the config file

CSCsg20806

 Noise Reduction total energy parameter rests at 28 instead of 0

CSCsd62804

 7970 phone in low power mode consumes more power than CDP advertisement

CSCsg17247

 SenderJoins & Byes values were different regardless of call status

CSCsi30040

 Bogus load name in Phone load element value cause TNP phone to hang

CSCsh38263

 Phone TFTP request packet for a background image is Malformed Packet

CSCsh18483

 guinness- code cleanup in dsp device driver

CSCsh05966

 Guinness- Update diags for Murphys to 13.2.0.23

CSCsh79629

 TNP Phone SSH Vulnerability

CSCsh93038

 Update diagnostics / BN2 for guinness phones

CSCsg92754

 XML parsing error on LineInfo to turbo phones w/ speed dial configured

CSCsh73391

 MenuApp Application has wrong icon in title bar

CSCsi42424

 7970- Malformed UDP packet DOS attack causes phone to freeze

CSCsg71854

 SIP shows incorrect info for placed intercom call in IntercomHistory log

CSCsg88111

 SIP phone should disable Callback and DND for intercom call

CSCsh18467

 port "reset on sleep mode" ddts to guinness code base

CSCsh61578

 Modify assembly to address Titan Advisory R5691 and c55 Advisory CPU_116

CSCsh67900

 Multiple softkeys on the phones are "bleached" on touchscreen drag

CSCse49845

 Need automation API to get tthe time/date from the phone

CSCsg94679

 Update cpk files for Beamish model 7965 phone

CSCsg33063

 Need to Press Right button twice on Nav Pad to close Line Detail

CSCsi22566

 Guinness- nmap TCP connect scan crashes 7945 and 7975

CSCsg13753

 Composed IPPM messages display + instead of space

CSCsi05317

 Update power requirements for 7945, 7965, and 7975 phones

CSCsh31900

 Guinness- Update BN2 to latest diagnostics version 13.2.0.31

CSCsh98695

 75 phone call numbers over flows the spaces assigned for it

CSCsh96691

 Recording tone plays abnormally during a call

CSCsi41081

 DSP process dies while running the call features automation script

CSCsh69745

 LCD for Guinness 7975 need color register adjustment

CSCsg89210

 SIP 7911 and 7961- Erase config from Settings menu does not reset phone

CSCsh76569

 Font kerning issue on 7970

CSCsf96907

 Missing Pixels on the left side of UI displays on Turbo phones

CSCsh29152

 Guinness phones need different EQ based on Handset Hookswitch

CSCsh45237

 Phone does not get registered when daisy-chained with 7961 phone

CSCsg17063

 Customer is experiencing one way audio calls

CSCsb58751

 TNP improvements- /bin/sh should always be a POSIX-compliant shell

CSCsg99046

 7971GE- Sleep Mode issue

CSCsg46354

 7941 - BLF speed-dial status LED does not work

CSCsf99285

 PNG Broken- Phone fails HTTP GET if earlier HTTP request is not finished

CSCsi59185

 wrongly uses tftp server as log server

CSCsi52430

 Rings shouldn't be configured for intercom lines

CSCsh33442

 SIP phone does not answer by lifting handset

CSCsh61505

 LCD for Guinness 7975 phone displaying inaccurate color balance

CSCsi52234

 Phone sends different help ID for intercom line

CSCsd65625

 TNP sempahore traverse

CSCsf15839

 Shared line display & going offhook while in active call distort display

CSCsd86563

 command parse error and command search fail on 7970

CSCsh95139

 JAL doesn't work as per requirement with c-Barge Conference

CSCsh79370

 Frequency Value for Steady Dial Tone After Stutter is Wrong

CSCsg83632

 PPID Unit Test Findings hash test ugliness

CSCsf29477

 Jphone and init.tab and sleep interaction

CSCsh54326

 Update diagnostics for Guinness phones to version 13.2.0.36

CSCsg87760

 Phone does not get registered when daisy chained

CSCsh17747

 pressline 2 not working for 2nd line of 7941

CSCsg28219

 SCCP phone does not register back to publisher after restart.

CSCsg20339

 GUI stuck after changing contrast

CSCsh61113

 SA for img_main (image daemon)

CSCsg12954

 Enhancement- provide an indication of when flash was last formatted.

CSCsh27635

 Guinness- Fix the printing of the Chip Version Register (CVR) values

CSCsh31849

 Ph hits max file download timer of 60 min during firmware upgrade downgr

CSCsg56809

 TNP Phone 7941 second line line button will light up for incoming call.

CSCsh88441

 SIP phone init a new call when pressing the line that already has a call

CSCse77453-2

 Hung RS-232 port causes phone upgrade failure

CSCsg30974

 Response.Redirect fails

CSCsh31843

 When ph is going to safe mode or TLOAD its background should be cleared

CSCsh29551

 Ph stuck in IDLE state after Java Error without CallManager menu Entry

CSCsi32069

 7945/65/75 Hardware version 6.0+ uses external gamma

CSCsi43427

 7970- nmap TCP connect scan crashes 7945 and 7975

CSCsh40396

 7975- PC port goes no link after reconfiguring to 1000F

CSCsh00225

 G722 Monitoring call could not be setup for iLBC primary call

CSCsg05630

 Memory Leak on phones with repeated calls with very short call hold time

CSCsh86422

 Calls transitioning to OFFHOOK state should take focus

CSCse84601

 Event needed for reset

CSCsh33456

 Change the CiscoError, CiscoStart and CiscoReboot png files for new logo

CSCsg30853

 Phone core dump while running the call features automation script

CSCsh69293

 7971 SIP/SCCP- PC port can be enabled after being disabled from CCM page

CSCsh78286

 7975- Port 0 is not coming up while working with 100 Half Hub port

CSCsg29562

 Idle sftkeys displayed on new incoming call after transferw/rel image

CSCsh77939

 Erroneous Behavior when DialLine URI on Intercom Line that has call

CSCsh04896

 Gross timeout for downloading file with DLOAD & TLOAD should be changed

CSCsi12211

 when callwaiting tone is invoked, calls stop getting ringback

CSCsh51967

 Host unicast traffic are not forwarded to the egress PC port

CSCsi44676

 support new Spansion flash part

CSCsg43304

 GoPed- localization work for Muster

CSCsf97297

 Phone hangs while downloading PNG files

CSCsh35474

 7970- implement ethARLCache functions

CSCsh31868

 TLoad- timer_start fail - doGrossTimeout-serial issue seen on 16s load

CSCsi33781

 831-Settings button access set to restricted disables directories/servic

CSCsh16102

 Callback softkey is presented but it doesn't do anything.

 

4.3(1)Devpack 9

 

7920

 

CSCsi98997

 7920 Firmware 3.0.2 Check-in

7921g

 

CSCsj06799

 Check-in Cisco 7921 firmware version 1.0(3) to CallManager

CSCsh86221

 Special number call is cancelled after 1 ring when keypad is locked

CSCsh86894

 Phone on Antiope vibrates if headset attached when set vibrate alert

CSCsi16085

 User can not do factory reset if setting access is disabled

CSCsi22784

 High multicast can degrade unicast RTP voice quality

CSCsi26846

 75% battery icon appears with full battery

CSCsi44504

 7921 doesn't work with CME unicast paging

CSCsi86567

 Power consumption high after roaming during a call with tspec enabled.

 

4.3(1)Devpack 8

CSCsi98510

 Need a way to control SSH access to phone from CM

 

4.3(1)Devpack 7

CSCsh32382

 Adding THX and Babylon5 features

7985

 

CSCsd23559

 7985 Screen Powersave LED indicator can't be distinguished from MWI

CSCsg81394

 7985 sources from random port rather than from standard specified in olc

CSCsg87851

 7985 should use symmetrical UDP port numbers

CSCsc84363

 Visual call Pickup notification fails when line audio alert setting off

CSCsc84373

 Visual Pickup Notification sometimes does not overwrite status line

CSCsf32885

 7985 phone not working with Mobile Connect service. (CMM/SNR)

CSCsd32569

 7985 does not send out video packets w/ IPMA configured

CSCsf99294

 Star50 feature is not working on 7985 video phone

CSCsh79376

 7985 phone with no voice vlan configured fails DHCP/ip address.

CSCsh86331

 7985 enters reboot loop on upgrade when using Alternate TFTP

CSCsh91159

 7985- the ">>" and "delete" softkeys in edit dial screen arent working.

CSCsh98124

 7985- restart loop if load is different between DHCP and alternate TFTP

CSCsi05160

 7985- Phone crashes when long input is entered in inputboundary test.

CSCsh94603

 7985- Ringer stops riniging when try to change ringer drg outgoing call

CSCsh80864

 Ringer stops when 2 incoming calls on 7985 & 1 call ended.

CSCsi23692

 7985- Phone dumps hex value on screen with imageboundary service test.

CSCsi32472

 7985- IPMA - Manager screen goes off after every change

CSCsi36049

 7985- Screensaver leaves chars all over screen

CSCsh84842

 Ping replies from the phone are not recognized by the originating host

 

4.3(1) Devpack 6

 

CSCsg18362

 7937- Device Definition Files Need to be Checked In

7905/7912

 

CSCsb76616

 CP7905/7912 phoneDN returned Under DeviceInformationX is Incorrect

CSCsg21329

 7912-Calling number is missing from received call history

CSCsg33911

 7912G does not boot up after firmware upgrade

CSCsg48291

 CP7912G-The behavior after the recovery from the DHCP issue

CSCsg67466

 DTMF Tx failing 7912G

CSCsh21722

 7912G IP Phone- Cannot access corporate directory with French locale

CSCsh31976

 7912 should retry after HTTP refresh failed

CSCsh97445

 HTTP URL requested by 7912 misses variable name

CSCsi03943

 CP7912-UK Locale files are downloaded every time the phone reboots

CSCsi22118

 7912 8.0(2) SCCP - phone resets when accessing Corp Dir or other XML

CSCsi32679

 7912 increase number of digits displayed for external phone number mask

CSCsi33314

 Incorrect chunk size in http encoding for StreamingStatisticsX

CSCsi40995

 The memory space of version string is smaller than the macro definition

7914

 

CSCse94977

 Add new icons for sidecar to support Muster release

CSCef20398

 Check in 7914 loads

 

4.3(1)Devpack 5

CSCsh32382

 Adding THX and Babylon5 features

CSCsg80695

 guinness - device definition files need to be checked in

 

4.3(1)Devpack 4.1

CSCsi26345

 Check in latest tone and dictionary files(English Locale) to CCM branch

7906/7911/7941/

7961/7970/7971

 

CSCsi29861

 Phone Directory gives incorrect details after upgrade to 8.2.2

6608

 

CSCsh69135

 6608 MTP port intermittently unregistered

CSCsg67510

 6608 T1 CAS ports are getting marked as OOS

CSCsf10555

 6608- Cleanup code to make room for few more fixes

CSCsf11865

 6608- debug enhancements

CSCsh31698

 6608 Gateway gets unregistered after resetting MGCP Backhaul port 2428



 

4.3(1)Devpack 3

CSCsh15620

 8.2(1) Product Specific features missing in 4.2(3)

CSCsg87647

 Adding 8.2(1) features to CCM 3.3, 4.1, 4.2, 5.0

CSCsh83035

 CCM 4.2(3) 7941 online user guide not available

7936

 

CSCsi13106

 7936 Phone Displays Host not found when accessing corporate directory

7906/7911/7941/

7961/7970/7971

 

CSCsd18550

 TNP- keyboard I/O errors on reset

CSCsd62804

 7970 phone in low power mode consumes more power than CDP advertisement

CSCsd99957

 Phones failover to secondary node with wrong cause code

CSCse28400

 Network Locale Version backwards compatibility

CSCse30736

 Third gen phone may behave wrong under stress registration test

CSCse47164

 3g-phones -- pick up Sun Java patch to address 2007 DST changes

CSCse77453-2

 Hung RS-232 port causes phone upgrade failure

CSCsf07505

 7971/7941 re-append parameters with a redirected authentication

CSCsf09122

 SIP Phone goes for a reset when proxy address name starts with _

CSCsf20589

 7914 configured over 15 digit in line number behaves very strange

CSCsf21480

 phone UI Locks up when adjust Speaker Volume during registration w/ BLF

CSCsf32377

 phone resets after warning out-of-chunks for memory tracking

CSCsf33010

 third gen phones power is initally set high power at boot w/line powered

CSCsf96872

 3rd gen phones running 8.0(4)SR1 unable to adjust ringer after a call

CSCsf98288

 u7961/41/70 stuck at requesting after phones inbound web access disabled

CSCsf99285

 PNG Broken- Phone fails HTTP GET if earlier HTTP request is not finished

CSCsg00140

 Caller-id is not updated correctly for conference calls

CSCsg00560

 After flash reformat phone gets flash Programming failure errors

CSCsg05342

 Retrieving a parked conference call, disconnects the call

CSCsg05630

 Memory Leak on phones with repeated calls with very short call hold time

CSCsg09017

 Pressing New Call should let user Enter Number

CSCsg10985

 Bugtrap 0x91 phones (during fsck)

CSCsg13753

 Composed IPPM messages display + instead of space

CSCsg13871

 Unknown name displayed if special characters are in display name

CSCsg15183

 Exit softkey stops UI when in Security Configuraiton/CTL File submenu

CSCsg15386

 TNP phones on CME can't resume call with Line button

CSCsg15497

 Phone crashed running Codenomicon SIP test 4913

CSCsg15511

 unable to do cfwdall if kpml is enabled in sip-srst mode

CSCsg15653

 SIP phone failed to clear Held call when CCM restarted

CSCsg16790

 make 'DEBUG' trace anticipated for a 1-way audio problem as NOTICE trace

CSCsg17063

 Customer is experiencing one way audio calls

CSCsg17247

 SenderJoins & Byes values were different regardless of call status

CSCsg20339

 GUI stuck after changing contrast

CSCsg21513

 Osage- Phone drops incoming unicast EAPOL when VVLAN is present

CSCsg23326

 Call duration timer window on ph display cycles between multiple calls

CSCsg26731

 call tranfer after cfw noan on tnp sip phone failed

CSCsg27644

 Incorrect Date header value in SIP REGISTER request

CSCsg29562

 Idle sftkeys displayed on new incoming call after transferw/rel image

CSCsg30155

 AutoObjInFocusIf.getLabel returns incorrect information for a call item

CSCsg30974

 Response.Redirect fails

CSCsg33063

 Need to Press Right button twice on Nav Pad to close Line Detail

CSCsg34758

 IP Phone SSH Vulnerability

CSCsg34789

 Filesystem Privilege Escalation

CSCsg36199

 Internal calls are having one way audio

CSCsg42627

 Filesystem Denial of Service

CSCsg42971

 OnHook Dialing from Line2 doesn't work if Line1 and Line2 have same DN

CSCsg45815

 Phone doesn't calculate SRTP auth tag correct for certain RTP payload

CSCsg45828

 Bug trap 91 if TCP server/client resides in the phone

CSCsg49636

 Stutter Tone quality problem when using speaker / line button

CSCsg50665

 Focus does not shift to off-hook line while another call is incoming

CSCsg50737

 Focus should remain on oldest ringing call with mulitple incoming calls

CSCsg51963

 Factory Reset require for secure phone to move to another CCM

CSCsg63506

 IP-phones hang when call arrives while XML-play in progress

CSCsg63581

 Phone displays CM down in a active call during failback

CSCsg64398

 Large increase in PNG graphic processing time

CSCsg73386

 7961 phone not show Help info for privacy button

CSCsg76651

 SIP Phone needs to also detect non-localized Conference

CSCsg81670

 Number stored in missed calls not updated upon receipt of SIP UPDATE

CSCsg81884

 Not able to Set CallFwdAll on tnp sip phone in particular scenario

CSCsg83571

 No dial tone is heard after togglling the hookswitch in ring out state

CSCsg93122

 Read linenumber from the config file

CSCsg97988

 TNP SIP sometimes sending malformed to or from header

CSCsg98545

 7970 sip sends invalid presence subscription causing high CPU

CSCsh04378

 Focus should remain on oldest ringing call with mulitple incoming calls

CSCsh12712

 Failed on multipl forward from SIP phone to SCCP phones

CSCsh24076

 tnpsip phone doesn't light up blflamp when destination press callfwdall

CSCsh41516

 Phone crashes when messages hard button is hit.

CSCsh42357

 Call not forwarded after CTINewCallAcceptTimeOut on SIP TNP phone

CSCsh84369

 CallHistory Menu- line key, speaker key, no longer work

 

4.3(1)Devpack 2

CSCsg80695

 guinnessdevice definition files need to be checked in

CSCsh50283

 Merging local dictionary in CCM

7921

 

CSCsi02935

 Check-in Cisco 7921 firmware version 1.0(2) to CallManager

 

4.3(1)Devpack 01

CSCsg18362

 7937-Device Definition Files Need to be Checked In

CSCsh60272

 Need to change PTT URL to Application URL

7940/60

 

CSCse90516

 Animated circle (reset icon) seen continuously in a scenario

CSCse94977

 Add new icons for sidecar to support Muster release

CSCsf24624

 7960 not allow to select 2nd call of a conference call on shared line

CSCsf23295

 A call picked up is not recorded in 'Received calls'.

CSCsf15043

 Upgrade LSC menu strings not flushed on moving out of tht menu.

CSCsd83498

 Cisco IP phone 7940/7960 stops sending CDP packets

CSCsf03215

 Phone remain in Configuring IP state even with proper DHCP response

CSCsf31131

 Option 66 preferred over option 150 based on appearance in DHCP ack.

CSCsf31328

 7960/40 skinny do not detect handset with failover to SRST

CSCsf98491

 Unicode Special Characters blacked out on 7940 and 7960 SCCP phones

CSCsf99236

 Several call progress tones need to be louder

CSCsg29621

 Secure Conferencing Icons for Muster

CSCsg66095

 7960 phone does not calculate srtp authentication tag correctly

CSCsg66121

 Placed call list shows '*' for FAC enabled calls

CSCek53592

 Secure SCCP Phone Conference Initiator Crashed on Hangup

CSCsh13470

 7940 ph does not accept new req after rejecting invalid IP address req

CSCsg91727

 7960 SCCP does not play beep tone when DND incoming alert is configured

CSCsg92860

 Phone temporary rejects HTTP connection when its sockets are available

CSCsh31417

 Static, white noise heard w/ 7960 7940 logging into unity with G729

CSCsh38467

 Update Cisco Logo on phone web pages

CSCsh40436

 Update the copyright year to 2007 on the boot display for the mid-range

CSCsh25423

 7940/60 not streaming sometimes when using encryption

CSCsh61510

 StreamingStatisticsX reports phone as idle when call is active

 

Locale Installer for Cisco Unified CallManager

For optimal performance, be sure that you use the Cisco IP Telephony Locale Installer that is specific to the version of Cisco Unified CallManager that you use.  Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified CallManager.  Refer to the readme file that is posted with the Cisco IP Telephony Locale Installer software on the following URL for the complete list of supported languages:  http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.

Each release of Cisco Unified CallManager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified CallManager from the following location:  http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system.  Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.

 

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

 

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

 

You can access the Cisco website at this URL:

http://www.cisco.com/

 

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

 

For additional information about Cisco Unified CallManager, refer to the following documentation:

To access the documentation suite for voice products, navigate to the following URL:  http://www.cisco.com/univercd/cc/td/doc/product/voice/.

To access the latest software upgrades and related documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the applicable version:  http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

 

Documentation DVD

 

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

 

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

 

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

 

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

 

Ordering Documentation

 

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

 

You can order Cisco documentation in these ways:

 

 

  • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

 

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

 

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:   http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

 

From this site, you can perform these tasks:

  • Report security vulnerabilities in Cisco products.
  • Obtain assistance with security incidents that involve Cisco products.
  • Register to receive security information from Cisco.

 

A current list of security advisories and notices for Cisco products is available at this URL:  http://www.cisco.com/go/psirt

 

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

 

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

 

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.  Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

 

In an emergency, you can also reach PSIRT by telephone:

  • 1 877 228-7302
  • 1 408 525-6532

 

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

 

Cisco Technical Support Website

 

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

 

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:  http://tools.cisco.com/RPF/register/register.do

 

Note:   Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

 

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

 

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

 

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

 

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

 

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

 

·         Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:  http://www.cisco.com/go/marketplace/

 

·         Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:  http://www.ciscopress.com/

 

·         Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:  http://www.cisco.com/packet

 

·         iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:  http://www.cisco.com/go/iqmagazine

 

·         Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj

 

·         World-class networking training is available from Cisco. You can view current offerings at this URL:  http://www.cisco.com/en/US/learning/index.html

 

CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)

Copyright © 2008 Cisco Systems, Inc. All rights reserved.