Firmware Versions 8.3(5) for Cisco IP Phone Models 7942G and 7962G

The 8.3(5) firmware image within the installation program, supports the Skinny Client Control Protocol (SCCP) for the following Cisco IP Phone models:

This firmware version is supported on Cisco Unified CallManager Release 5.1(1b) and higher, and Cisco Unified CallManager Releases 4.3(1), 4.2(3), and 4.1(3).

 

Release Notes

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Firmware Release Notes by clicking the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_3_5/english/release/notes/79x5x2_835.html

For all Phone firmware Release Notes, click the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

For all phone documentation, click the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

 

Image Authentication Support

Cisco provides image authentication with its various IP phone protocols.  Image authentication allows the phone to detect if the image has been tampered with before it is programmed into the phone. If the image fails the authentication process then the phone will reject the image.  Image authentication occurs through signed files.  All Cisco 7942G and 7962G IP Phone loads are signed and can only be upgraded or downgraded to other signed releases.

The 8.3(5) firmware uses signed (authenticated) files. This step improves IP phone security on the Cisco IP Phone model 7942G and 7962G.

 

Installing the Firmware Load

Before using the Cisco Unified IP Phone models 7942G or 7962G with Cisco Unified CallManager release 4.1(3)SR5 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

 

Note: If you have a Cisco Unified CallManager on a Release earlier than 4.1(3)SR5, do NOT install this firmware.  You must first upgrade your Cisco Unified CallManager to one of the compatible releases listed in Table 1.

 

           Table 1: Compatible Cisco Call Manager Release – 7942G and 7962G

Call Manager Version

Device Pack Version

 

 

4.1(3)SR5

ciscocm.4-1-DevPack-55

4.2(3)SR2

ciscocm.4-2-3-DevPack-30

4.3(1)

ciscocm.4-3-1-DevPack-12

5.1(1b)

cmterm-devicepack5.1.1.3125-1

5.1(2)

cmterm-devicepack5.1.2.3101-3

6.0(1)

cmterm-devicepack6.0.1.1102-1

 

 

 

Cisco Unified CallManager Voice Software download page: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

 

The 8.3(5) installation programs for the 7942G and 7962G are listed below.

Note: For the Cisco IP phones 7942G and 7962G, you should not add the .loads extension to the firmware version name in the Cisco Unified CallManager database.

 

Cisco IP Phone Model 7942G/7962G Installation Instructions

Perform the following procedure:

  1. Click the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
  2. Download the file that is listed in Table 2 to your hard drive.

Table 2: Cisco IP Phone Models 7942G/7962G Firmware Loads

Cisco IP Phone Model

CallManager Version

Installer name on Software Page

MD5 hash

7942G and 7962G

5.1(1b) and later

cmterm-7942_7962-sccp.8-3-5.cop.sgn

50c5e7e5e6de6d03ed21304efa1b1ef7

7942G and 7962G

4.3(1), 4.2(3), and 4.1(3)

cmterm-7942_7962-sccp.8-3-5.exe

n/a

 

Please note that different versions of the installer are needed for different Cisco Unified CallManager releases.  Cisco Unified CallManager releases earlier than 5.0 are based on a Windows server platform.  Cisco Unified CallManager release 5.0 and later are based on a Linux server platform.

When using Cisco Unified CallManager Release 5.0 or later

For Cisco Unified CallManager 5.0 (and later), you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.0.

  1. Using your web browser, login to the Cisco Unified OS Administration web page
  2. Under the Software Upgrades menu, select Install/Upgrade.
  3. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
  4. In the Available Software drop-down box, select the file you downloaded above, and click Next.
  5. After validating the MD5 has the correct value, click Next.
  6. In the Warning box, verify you have selected the correct firmware, then click Install.
  7. Check that you received a Success message.
  8. Login to Cisco Unified CM Serviceability web page.
  9. Under the Tools menu, select Control Center - Feature Services.
  10. Select the Cisco Tftp service, and click on the Restart button.

 

When Using Cisco Unified CallManager earlier than Release 5.0

  1. Login to the console of the Cisco Unified CallManager Server where you downloaded the installer.
  2. Note the location where you saved the downloaded file.
  3. Double-click the file to start the installation.
  4. In the Welcome window, click Next.
  5. In the License Agreement window, click Yes.
  6. If a Read Only File Detected window pops up, click Yes.
  7. After the installation finishes, click OK.
  8. Reset all corresponding devices.

 

 

Cisco IP Phone Model 7942G/7962G Alternate Firmware format

The Cisco IP Phone Model 7942G/7962G Firmware version 8.3(5) is also supplied in a zip file, as an alternative in case a Cisco Unified CallManager is not available to load the installer program. The name of this file is: cmterm-7942_7962-sccp.8-3-5.zip.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

Copyright © 2007 Cisco Systems, Inc.  All Rights Reserved