Firmware Version 9.3(3) for Cisco IP Phone Model 8831

The 9.3(3) firmware image within the installation program supports the Session Initiation Protocol (SIP) for the following Cisco IP Phone models:

Cisco IP Phone 8831

This firmware version is supported on Cisco Unified Communication Manager Release 7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher. Latest device pack for these CUCM version should be installed firstly, otherwise, 8831 cannot successfully register to the Cisco Unified Communications Manager!

Release Notes

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Firmware Release Notes in English by clicking the following URL:

http://software.cisco.com/download/navigator.html?mdfid=269065653&catid=278875240

For all phone documentation, click the following URL:
http://software.cisco.com/download/navigator.html?mdfid=269065653&catid=278875240

The Firmware Load

Before using the 9.3(3) firmware for Cisco Unified IP Phone models 8831 with Cisco Unified Communication Manager Release 7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher, you need install the latest firmware on all Cisco Unified Communication Manager servers in the cluster.

The 9.3(3) firmware for the 8831 is listed below.

Table 1: Cisco IP Phone Models 8831 Firmware Load

Cisco IP Phone Model	CallManager Version	Supported Protocol	Executable on Software Page	MD5 hash
8831	7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher	SIP	cmterm-8831-sip.9-3-3-5.cop.sgn	2a001eafb65868e7c5c51b9301695e16

Downloading the firmware load

Perform the following procedure:

Step 1 Go to the following URL: http://software.cisco.com/download/navigator.html?mdfid=269065653&catid=278875240

Step 2 Log in to the Download Software page.

Step 3 In the Make a selection to continue section, Choose Products > Voice and Unified Communications > IP telephony.

Step 4 Choose IP Phones > Cisco Unified IP Phones 8800 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 9.3(3) under the Latest Releases folder.

Step 8 Download the files listed in Table 1.

Installing firmware load

For Cisco Unified Communication Manager Release 7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher, you need do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved.

Using your web browser, login to the Cisco Unified Operating System Administration web page
Under the Software Upgrades menu, select Install/Upgrade.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
In the Options/Upgrades drop-down box, select the file you downloaded above, and click Next.
In the File Checksum Details box, verify you have selected the correct firmware and the MD5 has the correct value, click Next.
Check that you received a Success message.

Cisco IP Phone Model 8831 Alternate Firmware format

The Cisco IP Phone Model 8831 Firmware version 9.3(3) is also supplied in zip file, as an alternative in case a Cisco Unified Communication Manager is not available to run the executable installer program. The name of this file is: cmterm-8831-sip.9-3-3-5.zip. Please refer to "downloading the Device Enabler and firmware load" for downloading the zip files.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.