Intermediate Firmware Version 9-3-3-TO-10-3-1-v2 helping upgrade from 9.3(3) to 10.3(1) versions for Cisco IP Phone Model 8831

The intermediate firmware image within the installation program helps below phone model upgrade from 9.3(3) version to 10.3(1) versions:

This firmware version is supported on Cisco Unified Communication Manager Release 7.1.5, and above. Latest device pack for these CUCM version should be installed firstly, otherwise, 8831 cannot successfully register to the Cisco Unified Communications Manager!

Please be noted that this version can also be used to recover LSC certificate files, which are missed during installation of previous 9-3-3-TO-10-3-1 version.

Release Notes

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Firmware Release Notes in English by clicking the following URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-release-notes-list.html

For all phone documentation, click the following URL:

http://www.cisco.com/en/US/products/ps12969/index.html

 

The Firmware Load

Before using the 10.3(1) firmware for Cisco Unified IP Phone models 8831 with Cisco Unified Communication Manager Release 7.1.5, and above, you need install the latest firmware on all Cisco Unified Communication Manager servers in the cluster.

The 10.3(1) firmware for the 8831 is listed below.

Table 1: Cisco IP Phone Models 8831 Firmware Load

Cisco IP Phone Model

CallManager Version

Supported Protocol

Executable on Software Page

MD5 hash

8831

7.1.5, and above

SIP

cmterm-8831-sip.9-3-3-TO-10-3-1-v2.k3.cop.sgn

9b77a92908910205dd321c03e14a5e59

Note: To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Here is a link to the readme for ciscocm.version3-keys.cop.sgn:

http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf

The cop file, ciscocm.version3-keys.cop.sgn, is a small easily installed cop that will go on any version of UCM. It can be installed and will do no harm even if it is not needed. It is posted on CCO under all UCM versions under COP files.

Downloading the firmware load

Perform the following procedure:

Step 1 Go to the following URL: http://software.cisco.com/download/release.html?i=!y&mdfid=284738433&softwareid=282074288&release=10.3(1)&os=

   Step 2 Log in to the Download Software page.

Step 3 In the Make a selection to continue section, Choose Products > Voice and Unified Communications > IP telephony.

Step 4 Choose IP Phones > Cisco Unified IP Phones 8800 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 10.3(1) under the Latest Releases folder.

Step 8 Download the files listed in Table 1.

Installing firmware load

For Cisco Unified Communication Manager Release 7.1.5, and above, you need do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved.

  1. Using your web browser, login to the Cisco Unified Operating System Administration web page
  2. Under the Software Upgrades menu, select Install/Upgrade.
  3. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
  4. In the Options/Upgrades drop-down box, select the file you downloaded above, and click Next.
  5. In the File Checksum Details box, verify you have selected the correct firmware and the MD5 has the correct value, click Next.
  6. Check that you received a Success message.

Cisco IP Phone Model 8831 Alternate Firmware format

The Cisco IP Phone Model 8831 Firmware version 10.3(1) is also supplied in zip file, as an alternative in case a Cisco Unified Communication Manager is not available to run the executable installer program. The name of this file is: cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip. Please refer to "downloading the Device Enabler and firmware load" for downloading the zip files.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

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