This document provides installation instructions for ICM11.0(2) ES28. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
The Product
Alert Tool offers you the ability to set up one or more profiles that will
enable you to receive email notification of new Field Notices, Product Alerts
or End of Sale information for the products that you have selected.
The Product
Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
ICM 11.0(2)
Supported ICM Components
ICM11.0(2) ES28 is compatible with and should be installed on these ICM components:
· Logger, Distributor, AW & HDS
Unsupported ICM Components
Do
not install this engineering special on any of the following components other
than:
· Logger, Distributor, AW & HDS
· Installation of this patch requires the all ICM services to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.
· Using the ICM Service Control, stop all the ICM services running on the system
· Launch the Installer provided for ES28 and following the instructions on the screen
· Using the ICM Service Control, start all ICM services again.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
• Resolved Caveats in ICM11.0(2) ES28.
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.0(2) ES28.
Index of Resolved Caveats
|
Identifier |
Severity |
Component |
Headline |
|
CSCux38070 |
3 |
db.logger |
ET: Logger RCV Crash: BCP exhaust with persistent variable |
Detailed list of Resolved Caveats in This Engineering Special
Defect Number: CSCux38070
Component: db.logger
Severity: 3
Headline: ET: Logger RCV Crash: BCP exhaust with persistent variable
Symptom: Logger RCV process crashes randomly with minidump due to BCP exhaust.
11:31:10:152
lb-rcv Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump
File is available at logfiles\recovery.exe_20151117113110096.mdmp
11:31:10:331
lb-rcv Unhandled Exception: Exception code: 80000003
BREAKPOINT
Fault
address: 7704322C 01:0001222C
C:\Windows\syswow64\KERNELBASE.dll
Registers:
EAX:00000000
EBX:00000031
ECX:00002830
EDX:00188DCC
ESI:004889B0
EDI:00000005
CS:EIP:0023:7704322C
SS:ESP:002B:0565D868 EBP:0565D870
DS:002B ES:002B FS:0053 GS:002B
Flags:00000246
Call
stack:
Address Frame
7704322C 0565D870 DebugBreak+2
67D4459C 0565D87C EMSAbortProcess+C
67D4ACD1 0565ED88 EMSReportCommon+1A1
67D4ADBB 0565EDA8 EMSFailMessage+2B
0025DB9C 0565EDCC SQLDb::GetBcpConnection+9C
0025DCF9 0565EE00 SQLDb::StartTransaction+B9
0024F25B 0565EE34 ICRDb::StartTransaction+BB
00257009
0565FE44 ICRDb::RecoveryRplDupThenIns+249
00256702
0565FE60 ICRDb::InsertRecoveryMsg+112
002562E8 0565FE84 ICRDb::RecoveryMsgInput+278
00242BF1 0565FEA0 RecoveryClient::ReadRecoveryData+81
00242F28 0565FEB0 RecoveryClient::ScanForWork+58
00243ABF 0565FED4 RecoveryClient::RecoverHistory+9F
754DC3D4 0565FF0C endthread+48
754DC474 0565FF14 endthread+E8
76A5337A 0565FF20 BaseThreadInitThunk+12
77DF9882 0565FF60 RtlInitializeExceptionChain+63
77DF9855 0565FF78 RtlInitializeExceptionChain+36
Conditions: When persistent variable is configured.
Workaround: None
Further
Problem Description:
Resolved Caveats included in ES28 as a part of previous
releases
|
ES |
Identifier |
Severity |
Component |
Headline |
||
|
ES24 |
|
moderate |
db.logger |
Agent_interval
and Agent_Skill_Group_Interval stops replicating |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
· http://www.cisco.com
· http://www-china.cisco.com
· http://www-europe.cisco.com
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
· Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl
· Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription
· Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408-526-7208 or, in North America, by calling 800-553-NETS(6387).
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to: http://www.cisco.com
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
· P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
· P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website: http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
· P1 and P2 level problems are defined as follows:
· P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
· P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.