This document provides installation instructions for ICM10.5(2) ES26. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM 10.5(2)
.
ICM10.5(2) ES26 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the following components other than:
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(2) ES26.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Identifier |
Severity |
Component |
Headline |
CSCuw20399 |
3 |
pg.opc |
Allow translation route a call back to the Parent from CVP on child. |
CSCuw12449 |
2 |
router |
Router asserts when ATR uses rule type as translation route |
|
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Defect Number: CSCuw12449
Component: router
Severity: 2
Headline: Router asserts when ATR uses rule type as translation route
Symptom: Router
asserts when ATR uses rule type as translation route
Conditions: Agent targeting rule uses rule type as Translation Route.
Routing script with agent to agent node.
Workaround: None.
Defect Number: CSCuw20399
Component: pg.opc
Severity: 3
Headline: Allow translation route a call back to the Parent from CVP on child.
Symptom: In
a parent/child deployment with multiple child systems and CVP queuing at each
child, there is currently no way to translation route the call back to the
parent so the call can be re-evaluated and sent to a different child.
Conditions: 10.5 Parent/Child deployment with multiple child systems each
with CVP queueing at the child.
Workaround: None.
Identifier
|
Severity
|
Component
|
Headline
|
CSCuu67859 |
3 |
router |
Auto-configure for Avaya agents fails. |
CSCuu43751 |
2 |
pg.opc |
Agent state in newly added media skill groups is Log out |
3 |
pg.opc |
Agent is stick to the old skillgroup
afte reskilling |
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