Cisco Jabber Supplement

Note that this page is a supplement to the Cisco Privacy Statement. In order to understand the data collection and use practices relevant for a particular product or solution, you should read both the Cisco Privacy Statement and any applicable supplement.

Cisco Systems, Inc. and affiliates ("Cisco") collect (a) a limited set of usage and performance data from your use of Cisco Jabber ("Analytics") and (b) data for problem solving which is only provided to Cisco upon your affirmative consent ("Technical Support"). These two types of data collection are each described separately, below. This policy explains the types of information that Cisco collects from Cisco Jabber, the types of information that Cisco does not collect from Cisco Jabber, an explanation of how Cisco uses the data that Cisco collects, and settings that an individual user and system administrator may modify to stop all data collection or to enhance data collection.

This statement applies only to the following Jabber clients (collectively "Jabber Clients"):

  • Jabber for Windows versions 10.x, 11.x
  • Jabber for Mac versions 10.x, 11.x
  • Jabber for iPhone and iPad versions 10.x, 11.x
  • Jabber for Android versions 10.x, 11.x

Data for Analytics

Cisco does not collect personally identifiable information as part of the data collected for Analytics. For Analytics, Cisco collects a limited set of usage statistics and performance data from the use of Jabber software clients. Cisco gathers this set of usage statistics without identifying Jabber users, analyzes them only after the data is aggregated, and uses them to improve the product's performance and usage.

How to disable data collection:

  • You can disable data collection from an individual Jabber client by turning off the "Send usage data to Cisco" option. This option can be found under the "Help" or "About Cisco Jabber" Menus.
  • If you choose to disable data collection, we record that you made this choice. This choice is associated with the applicable Jabber Random ID (explained below).

If you do not disable data collection, then you agree that Cisco may collect, use, process and store the data for Analytics.

We collect:

  • Information about the Jabber client such as the version and operating system on which the client is running.
  • A limited set of quantitative data concerning feature usage ("Usage Statistics"). Usage Statistics are data concerning the quantity and duration of various user actions performed using the client. For example, Cisco gathers data on the quantity of instant messages sent, the quantity of instant messages received, the duration of a voice over IP call, the quantity of voice over IP calls made, the quantity of calls made with video, the quantity of contacts in a contact list, the quantity of voicemail messages played, etc. All of the usage statistics are only quantitative.
  • A limited set of quantitative data concerning performance ("Performance Statistics"). Performance Statistics are quantitative data concerning the quality of functions performed by the Jabber client. For example, Cisco gathers data on the amount of jitter experienced by end users when using Jabber video. All of the usage statistics are only quantitative.
  • Your organization may collect data from the Jabber client. If your organization has enabled Enhanced Data Collection (explained below), then data collected are associated with the organization but not with an individual user.

We do not collect:

  • Information concerning the content of any communication, including without limitation instant messages, video calls or voice calls made to or from a Cisco Jabber application.
  • Information concerning the filenames or content of any files of any kind that are transferred or shared between Cisco Jabber clients.
  • Information concerning the identity of individual recipients or senders of any communications.

How Cisco uses the data

  • Cisco collects data to improve its products and services. Cisco uses the data to analyze feature usage statistics. For example, we may compare the frequency with which Cisco Jabber for iPhone is used to make a video call as compared to an instant message.
  • Cisco does not identify Jabber users. The data that Cisco collects is not associated with an individual by user identifier. The data that Cisco collects is associated with a random number that the Jabber Client generates ("Jabber Random ID"). Cisco cannot correlate the Jabber Random ID to a user, a username, or any other user identifier. For example, when a user makes a voice call, Cisco captures only that the action - "clicked-to-VoIP-call"-was performed but does not capture any information about the individual who performed the action. Although Cisco can determine that a voice over IP call was made, Cisco does not know which user name made the call or to whom the call was placed. Instead the action is associated with the applicable Jabber Random ID of the caller's Jabber client.
  • Cisco analyzes the data after it is aggregated. Data is analyzed once it is aggregated. Cisco uses the data to analyze feature usage statistics and application performance. For example, we may compare the frequency with which Cisco Jabber is used to make a video call as compared to an instant message.

Your organization can choose to have the data from your Cisco Jabber client associated with your organization's name or a random organization identifier chosen by your organization's administrator. This feature enables aggregation at the organizational level and is known as "Enhanced Data Collection." Regardless of whether Enhanced Data Collection is turned on, data is never associated with an individual user.

We do not:

  • Share the data with third parties.
  • Rent or sell the data.

Data for Technical Support

Separately from the Analytics described above, Cisco might request that you provide data from the Jabber Client to help with problem reporting.

Data collected and stored on your device:

A Jabber Client saves a log on your device of events that occur within the Jabber Clients ("Event Data"). Some Jabber Clients also include an option under the Help menu in the Jabber Clients to enable "Detailed Logging," which captures an even richer set of data for problem diagnostics ("Detailed Event Data"). Personally identifiable information may be contained within the Event Data and Detailed Event Data such as:

  • Contact information
  • Instant messaging content
  • Telephone numbers
  • Other information that could be used to personally identify you or others.

Cisco cannot access the data without your consent.

Cisco cannot access the logs without your consent. You must send them to Cisco for Cisco to have access to them. When you select "Report a Problem..." under the Help menu, you will be presented with the Cisco Jabber Problem Reporting Tool ("PRT"). You have the option to send the Event Data and Detailed Event Data via an email to Cisco, but must manually do so. In addition, when requesting technical support, the technical support engineer may request that you send the data to Cisco solely for the purposes of problem resolution. When you choose to send the data to Cisco through the PRT, the PRT will harvest the Event Data and Detailed Event Data, if any, from your device.

Cisco Uses the Data Only for Technical Support

Cisco uses this information only for diagnostic process to determine the cause of the technical issue reported by you. The logs may be transferred across borders worldwide and stored temporarily as part of the diagnostic process. By using the PRT, you consent to provide the logs to Cisco in order to enable Cisco to troubleshoot any technical problems with Cisco Jabber, as described above.