Cisco.com User Experience Guidelines and Standards

Web Content Standards

Web Content Standards provide information, tools and resources to create a consistent visual and information hierarchy throughout Cisco.com. Use Web Content Standards to construct site areas that facilitate both Cisco's objectives and the user’s goals.

• Design/Implementation Process
• Get Started
• Review User Research
• Build Your Information Architecture
• Layout Your Pages
• Address Editorial
• Build Your Site

Application User Experience 

Application User Experience is a set of reference points that allow the designer and developer the flexibility to design and implement easy-to-use applications, while still integrating it with the visual branding of Cisco.com. Project managers, developers, and designers should reference these standards throughout all phases of application development to ensure consistency and quality experience for end users, as well as an efficient development process.

• Design/Implementation Process
• Application Framework and Layout 
• Application UE Design Standards 
• Cisco.com Migration Engagement Process 
• UE Engagement Process 
• FAQ 

Case Studies

To best illustrate the success of implementing a user-centered design process, the User Experience team documented the following projects where significant improvements were measured in customer satisfaction, the design and development process, and the overall quality of the application design.

Technical Support Request Tool	Bug Toolkit	SMART Call Home