The Bug Search Tool, the successor to Bug Toolkit, is ready and offers you a streamlined interface that makes bug searches easier. Find out more
Upgraded Data Center and Cloud Community
Follow, share, and participate in this Cisco community designed for IT professionals using or considering Cisco data center technologies. Join now
Expert to Expert:
How to Identify an Unexpected Shutdown of a CUCM, UC, or UCCX Server
If a Cisco Voice Application is not shutdown cleanly, the resulting unexpected behavior can vary. This document, by Cisco engineer Adam Frankel, describes how to identify an unexpected shutdown of a Cisco Unified Communications Manager (CallManager) (CUCM), Cisco Unified Communications (UC), or Cisco Unified Contact Center Express (UCCX) server. > Read more
What do YOU want to ask a TAC engineer? Send your questions to firstname.lastname@example.org. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!
Wired Guest Access using Cisco WLAN Controllers Configuration Example
A growing number of companies recognize the need to provide Internet access to its customers, partners, and consultants when they visit their facilities. IT managers can provide wired and wireless secured and controlled access to the Internet for guests on the same wireless LAN controller. > Find out how
An Insight to Cisco VPN Phone
Cisco empowers organizations to enable remote workers and telecommuters to leverage the benefits of enterprise telephony via Cisco VPN Phone feature. However, the implementation and related specifics of Cisco VPN Phone still remain a mystery to many. This article gives an insight to the benefits of deploying Cisco VPN Phone and the best practices for the implementing Cisco VPN Phone in an enterprise environment. > Get the facts
New Cisco Product Documentation Available Online
Check the December release for information about the latest documentation releases for Cisco products including Cisco Prime Service Catalog 10.0, Cisco TelePresence, and Cisco Unified Communications Manager. View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.
CCNA Training Videos - Networking Basics and IPv4 Addressing
Enjoy these CCNA training videos from the award-winning The Nuts and Bolts of Networking, The Fundamentals of Network Device Communications, and Mastering IPv4 Addressing video series with CCIE Keith Barker. Preview now
The Making of TechWiseTV Episode 133; Contact Center Software
To prepare for this episode, Jimmy Ray Purser volunteered to work an eight-hour Call Center shift to see what it's like and to observe how users actually use Contact Center product in a production environment. Read his blog
Optimize Your Collaboration Experience
See how you can get up to 58% ROI on your investment by optimizing your collaboration environment. View Infographic
Collaboration Overload - the Importance of Unplugging
There's a new generation of workforce that constantly multitasks with a variety of devices. But no matter how good you think you are at human multitasking, it just isn't possible; we're not wired that way. Take a Break
New technical documents written by Cisco TAC personnel or documents with major updates (italicized titles) published November 1 - 30, 2013
See a list of new and updated Security Advisories..
(whiteboard icon) Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner
• Unity Connection- Come inquire about installing, integrating Unity Connection (UC) into your environment and ask about troubleshooting the many features that are available with the Unity Connection voicemail solution. Starts December 16.
(whiteboard icon) Technology You Can Use from Geeks You Can Trust
Learn from your favorite geeks in these TechWiseTV workshops:
• Application Centric Infrastructure- See how the Application Centric Infrastructure can radically simplify, optimize, and accelerate your entire application deployment lifecycle, including a deep dive into the solutions that make this architecture so powerful—and valuable to your business.
• Cisco Connected Mobile Experiences - Learn how Cisco Connected Mobile Experiences (CMX) are already helping enterprises and service providers deliver customized, location-based services to people in retail stores, hospitals, hotels, government, universities, and more—and what they can do for you.