TS News May 2013
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Cisco Evolves Associate-Level Certifications

Steps to Optimizing Your Network - Software Strategy

Software defects have created their fair share of network outages. Don't let these defects keep you from a successful deployment! Learn how to avoid them with a little research.
> Find out more

TAC-Authored Tech Docs

Data Center Technical Webinars

Cisco experts present an overview of Cisco's Data Center equipment and technology, as well as a series of live labs. First webinar: Thursday, August 22nd at 11 am PT.
> Register Now


Expert to Expert:

How Smart is your Network Device?

At Cisco, we are all about changing the customer experience and building intelligence into the network. One way we have done this is by making our devices smarter.

A prime example is our Adaptive Security Appliance (ASA). When it encounters a critical unrecoverable error condition, it reloads itself and then automatically sends in the error report. This report is analyzed by Cisco and compared against all known issues. How's that for Smart?
Find out more

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Nexus 7000 Ethernet 1/7: Config not allowed, as first port in the port-grp is dedicated Error Message

The document, by Cisco TAC engineer Shelley Bhalla, is solely focused on an error message that you can get on a Nexus 7000 when configuring a port. The solution in the document is taken from a few config guides pulled together for a one-stop location for troubleshooting and resolving the error.
> Check it out

Chalk Talk:

Understanding and Setting Up Secure CME

Many administrators choose to implement CME with security. This document by Cisco expert Diya Mathew will describe how to configure Secure CME to operate with secure signaling and media as well as to troubleshoot any issues along the way by analyzing debugs.
> Read More


New Cisco Product Documentation Available Online
Check the August release for information about the latest documentation releases for Cisco products, including Cisco Catalyst 2960-X Switch, Cisco Nexus 1000V, and Cisco UCS E-Series Servers.
> Start your search

Easier Upgrades with IOS-XR
Do you think that IOS-XR is difficult to upgrade? We feel the same, and so we have some tools coming into play that will help automate part of the release upgrade process.
> Find out more

New Case Study: Consulting Firm Wins Over Audience with High-Tech Event
Business consulting firm Frost & Sullivan wanted to boost attendance at its new technology-focused event, ConNEXTions 2013, by integrating a streaming video component. Working with Cisco Event Collaboration Services, the Frost video team successfully incorporated a virtual element to its live event, helping increase attendee rates and enhance the firm's image.
> Full Story

New Feature Supporting Zeroconf and Apple Bonjour: Cisco Service Discovery Gateway
The Cisco Service Discovery Gateway is a new feature for Catalyst switches that solves the growing BYOD challenge where users expect their devices to be able to find media players, printers, and other resources in the office or school just like they do at home. This new feature allows network administrators to enable mDNS and DNS-SD across local network boundaries to provide service discovery on their campus.
> Read More

Cisco Support Anywhere, Anytime in your Language
The New Cisco Technical Support Phone App is designed to enable you to connect and interact anytime, anywhere with the Cisco Support Community and get support in your own language!
> Download it for free

Your Support Website: Time to Use Support Case Manager
You can now use a one-stop tool to open and review cases faster.
> Here's how


New documents or documents with major updates (italicized titles) published July 1 - 31, 2013

See a list of new and updated Security Advisories.


Tech Note:
TAC - Calculation of the Total Reduction Ratio in WAAS


Tech Notes:
TAC - Firewall Services Module Connectivity Issues Due to Switch ARP Policing
TAC - Nexus 7000 Logging Capabilities
TAC - Nexus 7000 High CPU Usage Troubleshooting Guide


Configuration Example:
TAC - Embedded Packet Capture for Cisco IOS and IOS-XE

Tech Notes:
TAC - VPLS with BGP Signaling
TAC - ISE SMS Notifications Setup for Sponsored Guest Accounts

TAC - What is the recommended action to take when the SpineControlBus test fails?


Configuration Example:
TAC - ACS Login Banner


Configuration Example:
TAC - ACS Backup with an FTP Repository


Configuration Example:
TAC - L2 Bridging Across an L3 Network

Tech Notes:
TAC - Local Host Routes Installed in the Routing Table on Cisco IOS and Cisco IOS-XR
TAC - BGP Neighbor Flaps with MTU
TAC - CEF Polarization
TAC - Monitor ASR Kernel Load CPU with EEM Script
TAC - OSPF, MTU and LSA Packing
TAC - Next-Hop Mismatch and BGP Inactive Routes
TAC - Unsupported Capabilites Cause BGP Peer Malfunction


Tech Note:
TAC - Catalyst 6500, 4500, and 3750 Series Switches EtherChannel Load-Balancing


Configuration Example:
TAC - Unified MPLS

Tech Note:
TAC - MPLS TE Tunnel Flapping EEM Script


Configuration Examples:
TAC - ASR1000 Local Encapsulated Remote SPAN
TAC - ASR9000 Source-based Remotely Triggered Blackhole Filtering with RPL Next-hop Discard

Tech Note:
TAC - ASR1000 Series Memory Allocation Between Linux and IOSd


Configuration Examples:
TAC - DHCP Parameter Request List Option 55 Used to Profile Endpoints
TAC - DogTag Used as an Open Source Certificate Authority Server for the ISE
TAC - ACS Limited User Access with RADIUS on Nexus
TAC - FreeRADIUS Used for Administrative Access on Cisco IOS
TAC - DHCP Client or Server with ZBF Router
TAC - Central Web Authentication on the WLC and ISE

Tech Notes:
TAC - Security Manager 4.3: Common IPS Problems and Solutions
TAC - ASA Configured as a DHCP Server Does Not Allow Hosts to Acquire an IP Address
TAC - Posture Services on the Cisco ISE Configuration Guide
TAC - AnyConnect Secure Mobility Connection Error: "The VPN client was unable to setup IP filtering"

TAC - When I preview a device configuration in CSM, why does the window immediately disappear?
TAC - Why are Avaya phones no longer able to connect via IPsec VPN after code upgrade on the ASA?


Configuration Examples:
TAC - UCS FCoE Uplink


Tech Note:
TAC - SCA BB Reporter: How to Generate a Debug Log


Tech Note:
TAC - Generation 4 (gen4) Linecard Slow Drain Counters and Commands Troubleshooting (MDS 9500 Series Multilayer Directors)


Configuration Examples:
TAC - Nexus 5000 FCoE with FCoE attached UCS (Multi-Hop FCoE)
TAC - Cisco IOS Shell CLI Module
TAC - WCCP on Catalyst 6500 Platforms with High CPU Utilization

Tech Notes:
TAC - Nexus 3000/5000/7000 Use of the Ethanalyzer Tool
TAC - Nexus 5000 Series Switches SYSMGR-2-VOLATILE_DB_FULL: System volatile database usage is unexpectedly high Error Message Troubleshoot
TAC - Nexus 5000 Switch Packet Drop Identification
TAC - ME3400 CoS Based Classification Known Limitation
TAC - Nexus 5010/5020 Switches %NOHMS-2-NOHMS_DIAG_ Error Message Interpretation
TAC - DCX-No ACK in 100 PDUs Error Message
TAC - Spanning Tree Protocol Troubleshooting on a Nexus 5000 Series Switch
TAC - Nexus 5500 CoPP Classes
TAC - Parity Errors Troubleshooting Guide
TAC - Nexus 5000 Series Switch Interfaces and HP Pass-Thru Modules Interoperability Error
TAC - Ethanalyzer on Nexus 7000 Troubleshooting Guide
TAC - vPC Domain ID Modification on an Active vPC Domain
TAC - Nexus 2248PQ FEX Connection Problem with a Nexus 6000 40G QSFP Port

TAC - What do you do when a Nexus 5000 switch displays the "FWM-2-STM_LOOP_DETECT" message in the log?
TAC - What is the difference between the VLAN ID displayed in the NX-OS Ethanalyzer and the VLAN ID on a Cisco Nexus 5000 Series Switch?


Tech Note:
TAC - Digital Media Manager Version 5.4 Run Task Window Hangs After an Upgrade


Configuration Example:
TAC - PCM Data/Audio Analysis Without Cisco Internal Decode

Tech Notes:
TAC - MeetingPlace Express Disk Space Optimization
TAC - CER IP Address Change
TAC - Unity Connection SpeechView Feature Troubleshoot
TAC - Speech Connect with SFTP and SSH to Perform a Bulk Upload of Spoken Name Files
TAC - Speech Connect with SFTP and SSH to Post the Upgrade File
TAC - Finesse Commonly Used CLI Commands
TAC - Jabber for Windows Displays an Old Contact Photo
TAC - SIP Dialer and MR PIM Resets with HB Timeout
TAC - Enterprise License Manager License Removal
TAC - UCCE Outbound Dialer Crashes with WinDump Process
TAC - CAD Agents Experience Login Failures When There is a Heavy Load or When Multiple Agents Attempt Login
TAC - Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives
TAC - Microsoft Outlook Shows Incorrect User Presence Status
TAC - Disabling TCP/IP Offloading Causes VoIPMon to Spike to 100% CPU Usage
TAC - CUCM IP Address Change
TAC - CAD Release 9.0 SQL 2008 AW Authentication Issue with NT Account
TAC - Finesse Agent Login Trace with the Use of Logs
TAC - Gather Unity System Info Does Not Create CAB File
TAC - Finesse Supervisor Monitor and Barge-In Feature Causes Third-Party Apps to Reload or Go Blank
TAC - Voice XML Server Out of Memory Error Message
TAC - Jabber for Windows Client Update Error Message Interpretation
TAC - Jabber for Windows Call Flow Analysis Procedure
TAC - Jabber for Windows Problem Report
TAC - Cisco Click to Call Certificate Warning Troubleshooting Guide
TAC - Jabber Cross-Platform Video Call Compatibility
TAC - RASCAL Database Replication Validation

TAC - Why are log files generated on a local server instead of on a File server in a distributed deployment?
TAC - How do I enable HTTPS access for the CUE GUI?
TAC - What are the definitions of the error codes received in Jabber for Windows?



Technology You Can Use from Geeks You Can Trust

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Practical Steps for Enabling IPv6: Don't miss this step-by-step guide for IPv6 deployment. Join our experts for a complete walkthrough of IPv6, including the practical steps necessary to make your business IPv6-ready.
Leveraging 802.11ac-The Next Generation of Wireless for Higher Education: Find out how 802.11ac, the next generation of Wi-Fi, lets you meet the rising demands of the bring-your-own-device culture, high-bandwidth applications, and always-on connected user.

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