TS News May 2013
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Cisco Evolves Associate-Level Certifications

IPv6: Is It Time?

Get an in-depth look at the state of the IPv6 Internet today, business drivers to consider as you plan your deployment, and the IPv6 migration Cisco took.
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TAC-Authored Tech Docs

What's Missing?

Cisco TAC Engineers have been writing tech docs to assist you in your day-to-day network operations. Are they writing about the topics you want? If not, what topics are missing?
> Let Us Know


Expert to Expert:

How is a personal callback rescheduled when the customer does not answer?

Cisco TAC Engineer Kristof Van Coillie explains how and when a personal callback in an outbound campaign is attempted again in the situation where the customer is not answering the original scheduled personal callback.
> Learn More

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Jabber for Windows Unable to Query LDAP with Modified Base Filter

This doc by Cisco TAC Engineer Bruno Van Turnhout explains how to address LDAP search issues on your Cisco Jabber client for Windows. You can learn the configuration steps you need to follow in your Global Catalog or in your Domain Controller to avoid these search issues.
> Find out how

Chalk Talk:

Top 5 Differences between Virtual and Physical Networking

In this article, Gustavo A. A. Santana, the author of "Data Center Virtualization Fundamentals," will discuss conceptual aspects that can help network professionals to further understand the distinctions between physical and hypervisor-based networks. Although the article is based on Cisco Nexus 1000V, its topics can be easily extended to other virtual switching solutions.
> Read More


New Cisco Product Documentation Available Online
Check the July release for information about the latest documentation releases for Cisco products, including Cisco ASA, Cisco Nexus 1000V, and Cisco Prime Network 3.11
> Start your search

Exciting Jobs Using Cisco Technology
The Cisco Learning Network presents a series highlighting groups at Cisco that make a difference utilizing Cisco technology. Up first, Cisco Tactical Operations. Learn how they respond to major emergencies around the world.
> Watch Now

Apply for the Expert's Bureau
The Experts Bureau comprises Cisco employees as well as Partners and Customers who have contributed to, or been selected for knowledge sharing programs on the Cisco Support Community, such as Webcasts, Ask the Expert Events, Facebook Forums, Tech-Talks, etc. If you have interest in participating, apply online and a member of the Cisco Support Community team will be in contact with additional details.
> Apply Today

Cisco Data Center on Facebook
Check out Cisco's Data Center account on Facebook, and get information about Cisco's data center initiatives and how they can help reduce total cost of ownership, accelerate business growth, and extend the lifecycle of current infrastructures.
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Cisco On Demand Solutions
Using Cisco On Demand Solutions, Cisco Partners and Customers can offer customized delivery of technical support content using Cisco's extensive knowledge base and external vendor data. Sign up for our early adopt program now.

Your Support Website: Support Case Manager is Ready for You
The Support Case Manager, now available on the Cisco Support Website, is your single stop for both opening and managing TAC support cases.
> Check it out today.


New documents or documents with major updates (italicized titles) published June 1 - 30, 2013

See a list of new and updated Security Advisories.


TAC - Nexus 7000 ACL Capture/ VACL Support & Limitations


Tech Note:
TAC - CSM 4.3 Users Cannot Log In to CSM Client Applications After Upgrade


Tech Note:
TAC - Prime Infrastructure Shows No Data for AVC


Configuration Examples:
TAC - ASA Anyconnect VPN and OpenLDAP Authorization with Custom Schema and Certificates
TAC - Microsoft Network Load Balancing on Nexus 7000

Tech Notes:
TAC - Telnet Works Only If the Destination Host Is Specified as "Any" in the Extended Access Lists
TAC - ISE SMS Notifications Setup for Sponsored Guest Accounts


Configuration Example:
TAC - Mini Protocol Analyzer that Captures Packets Delivered to the CPU

Tech Note:
TAC - Wireshark Use to Identify Bursty Traffic on Catalyst Switches


Configuration Examples:
TAC - vPC Peer Link Migration from a Nexus 7000 F1 Module to an M1 Module
TAC - VRF-Aware SCP on ASR

Tech Notes:
TAC - Nexus 7000 TCAM Bank Limitations and Bank Chain Configuration
TAC - ASR 903 Port-Channel Group Members Flap After EVC Configuration


Configuration Examples:
TAC - L2TPv3 over FlexVPN Configuration Guide
TAC - Cisco IOS SSL VPN Dual Authentication With Multiple User Groups
TAC - ASA AnyConnect Double Authentication with Certificate Validation, Mapping, and Pre-Fill Configuration Guide
TAC - IPS Reimage Process for Modules in an ASA Failover Pair
TAC - Identity Services Engine Guest Portal Local Web Authentication

Tech Notes:
TAC - Syslog "%CRYPTO-4-RECVD_PKT_MAC_ERR:" Error Message with Ping Loss Over IPsec Tunnel Troubleshooting
TAC - Adaptive Security Appliance Errors when Configuration is Saved
TAC - AnyConnect Creates Duplicate Client Entries on the iPhone/iPad
TAC - ISE Release 1.1.x and Apple iDevices Profile as Unknown
TAC - IOS PKI Auto-Enroll, Auto-Rollover, and Timers
TAC - Security Manager "Error - Login Failed. The client cannot connect to the Authentication service"
TAC - ASA IPsec and IKE Debugs (IKEv1 Aggressive Mode) Troubleshooting Tech Note
TAC - ASA IPsec and IKE debugs (IKEv1 Main Mode) Troubleshooting TechNote

TAC - Why does the ASA reply to ARP requests for other IP addresses in the subnet?
TAC - How can I specify the ASA source interface for syslogs sent over a VPN tunnel?
TAC - Why does the ASA send packets to the IPS module with no IPS policy configuration?
TAC - CSM Version 4.3 FAQ: Common Installation Problems
TAC - Why does the "invalid IP address" message display when you add a SMTP server in CSM?
TAC - How do you interpret the syslogs generated by the ASA when it builds or tears down connections?


Tech Note:
TAC - Security Manager 4.3 Server Backup Recommendations


Tech Notes:
TAC - UCS Central Technical Support Log Bundle Collection Methods
TAC - UCS LSI Adapter Beeps Continuously
TAC - UCS E-Series Servers Technical Support Bundle Generation


Tech Note:
TAC - SCA BB Reporter Returns No New Data


Configuration Examples:
TAC - Nexus 7000 vPC Auto-Recovery Feature
TAC - Nexus 5500 to Nexus 7000 Multi-Hop FCoE
TAC - Catalyst Switches for Microsoft Network Load Balancing

Tech Notes:
TAC - Catalyst 6500 Switches Ternary Content Addressable Memory Customization
TAC - Line Cards Power Down due to Communication Failures Troubleshooting Guide
TAC - Nexus 7000 Multicast Failure with the ip igmp join-group Command
TAC - Metro Ethernet 3600X Series Switches QOSMGR-3-PROFILE_EXHAUST: No free scheduler profiles available in hardware Log Interpretation


Configuration Examples:
TAC - ICM DBLookup Function
TAC - CUPS User Contact Lists Import with BAT
TAC - SpeechView for Unity Connection with Microsoft Exchange

Tech Notes:
TAC - Cisco Emergency Responder Explained
TAC - UCCE SIP Dialer No Dial Tone Issue
TAC - Finesse Version 9.1(1) Openfire Logging
TAC - MAPI Delay Issue When Gather Unity System Information Tool is Used in Unity
TAC - Cisco Unified Presence Server Licensing Explained
TAC - PIMG Software Release 6.0SU8 Upgrade and Port Availability
TAC - Unity Mailbox Access Issues with Microsoft Exchange 2010 Load Balancer
TAC - MWI Delay with Unity Connection SIB and Microsoft Exchange Integration
TAC - SNMP Service Reinstallation
TAC - Windows Internet Connection Sharing (ICS) Packet Captures of iPhone Traffic
TAC - Unity SA Web Page Displays Incorrect Syntax
TAC - EWS Interface Test on Microsoft Exchange with the EWS Editor tool
TAC - CUCM Hunt Pilot Initial Announcement Not Heard by External Callers
TAC - Finesse Version 9.1(1) CLI Commands Fail to Execute and Cause the Server to Hang
TAC - Unity Connection Single Inbox Feature Issues an HTTP 500 Internal Server Error Message
TAC - Jabber for Windows Custom Tabs Only Work Once After Startup
TAC - Jabber for Windows Browser Certificate Error
TAC - CIM Releases 4.4 and 9.0 Do Not Support Java Release 1.7
TAC - Supervisor Cannot Barge-in/Intercept the Agent Call Due to DNP Matching
TAC - View Agents Logged into CTI OS Sides

TAC - How do you take a network capture from Unity Connection?
TAC - How do you dump a log file from Halt into Unity Connection with VMware?
TAC - How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool?
TAC - What is the significance of the egress threshold values in the queue threshold calculation for drop avoidance?
TAC - Performance Monitoring Settings and Collection Process Used to Troubleshoot the Windows Platform


Tech Note:
TAC - FlexConnect Feature Matrix


Make Your Voice Heard

We're Listening

"We're Listening" is Cisco's customer-facing blog series about customer pain points and the actions Cisco is taking to resolve them. Check out the most recent post from Joe Pinto, Senior Vice President, Technical Services, about his key takeaways from Cisco Partner Summit 2013..


Upcoming Ask the Expert Events from Cisco's Expert Corner

Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.
• Cisco Application Control Engine Load Balancer - Starts July 15, 2013

Webcasts :
• (Japanese) Advanced ASA Firewalls Inside Out - Please join us on Tuesday, July 23 at 10 a.m. JST Tokyo (Monday, July 22 at 6 p.m. Pacific Time San Francisco) for this live interactive event focusing on the packet process flow of Cisco ASA500 series products.

Cisco Live 2013 Interviews:
Join Cisco Support Community Marketing Manager Litsa Pitsillidou at Cisco Live 2013 as she talks with customers, Cisco Designated VIPs, and partners and provides footage from the show from Orlando, Florida.
Day 1
Day 2
Day 3
Day 4

Technology You Can Use from Geeks You Can Trust


Join your favorite geeks in these TechWiseTV On Demand events:

Leveraging 802.11ac-The Next Generation of Wireless in the Healthcare Industry - Join us and hear how Houston's Methodist Hospital Uses 802.11ac.
Cisco Desktop Collaboration Experience DX650: A Closer Look - See the desktop device that's changing the way we work, share, and collaborate.
Cisco IOS Software Release 15.1(1)SY1 for Cisco Catalyst Software Functionality - See how Cisco Catalyst 6500 Cisco IOS Software Release 15.1(1)SY will affect your network.

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