TS News May 2013
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Cisco Evolves Associate-Level Certifications

Redesigned Learning Center

The Cisco Learning Center Website has been redesigned with you in mind. Now all of your Cisco certification self-study resources are in one convenient location.
> Visit Today

TAC-Authored Tech Docs

Steps to Optimizing Your Network - Design & Hardware Strategy

Learn about network design and top considerations for your deployed hardware.
> Read on


Expert to Expert:

What does the IPS message "IPS SSP application reloading IPS" mean?

After installing an IPS Module, messages may appear in syslogs of the ASA that can be misleading. This document by Cisco TAC experts David Houck and Corey Lawrence covers the meaning of those messages.
> Find out more

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Use of EEM Scripts to Monitor High CPU Utilization on Cisco Catalyst Series Switches

Cisco IOS Embedded Event Manager (EEM) scripts are the key to troubleshooting random CPU spikes. This tech doc by TAC engineers Shashank Singh and Saurav Lahiri explains how EEM scripts help automate the process of manual troubleshooting, collecting debug/command output, and saving those output files in a convenient destination directory that can be reviewed later.
> Get the facts

Chalk Talk:

ITIL 2011 and Best Practices on Operations for "The Cloud"

This article by Josh Josyula addresses how a cloud provider who is responsible to provide services can achieve some best practices around hosted and managed service, using the IT Information Library (ITIL). Also, some of the major changes made in ITIL 2011 to improve ITIL V3 (2007) are shown.
> Tell me more


New Cisco Product Documentation Available Online
Check the June release for information about the latest documentation releases for Cisco products, including Cisco Secure Access Control, Cisco Telepresence, and Cisco Wide Area Application Services.
> Start your search

Your Support Website: Check Out the Mobile App Upgrade
You can now open a support case, manage all your open cases and more from the Cisco Technical Support mobile app.
> See what's in store for you

News from the Cisco Learning Network Store
Now available for the new Cisco CCNA® Routing and Switching certification are Cisco E-Learning for ICND1 v2.0 and Cisco E-Learning for ICND2 v2.0, plus a cost-saving bundle featuring a full curriculum of learning:
> Cisco E-Learning for Routing and Switching

Also now available are Cisco Learning Labs for ICND1 v2.0 and ICND2 v2.0 and Cisco Certification Practice Exams for ICND1 (100-101) and ICND2 (200-101)
Learn More

SW Licensing Ease of Doing Business Enhancements

  • Click To Register: hyperlinks enabling direct PAK registration are now included in eDelivery Order Notification eMails which can be forwarded at the Order Line level
  • License Wizard: a new interface on the License Registration Portal guides users through the registration process with an easy-to-understand, step-by-step flow.

Collaboration Services: Helping You Achieve Your Organization's Collaboration Vision
This new brochure provides a comprehensive overview of Cisco collaboration solutions that span a wide variety of technologies all with mobility in mind. > Learn More

New Portal: Application Visibility and Control (AVC) Solution Knowledge Base
Learn about the primary components of application visibility and how you can maximize application performance in the new AVC Knowledge Base portal. > Go Now

Get Solid Benefits from Cloud
Considering cloud? Read how Cbeyond and Swisscom used automation, optimization, and implementation support services to gain flexibility, get to market faster, cut operational costs, and tap into new revenue by moving to cloud.

Optimize Your Collaboration Investment
Make the most of your collaboration initiatives and technologies, reduce the costs and risks associated with deployment, and manage your expanding collaboration infrastructure with greater visibility and responsiveness. Register to get the Forrester study and webcast.


New documents or documents with major updates (italicized titles) published May 1 - 31, 2013

See a list of new and updated Security Advisories.


Tech Note:
TAC - Flow-Based SPAN Alternative to VACL Capture


Configuration Examples:
TAC - IPS Summarization
TAC - Central Web Authentication with FlexConnect APs on a WLC with ISE
TAC - WCCP on ASA: Concepts, Limitations, and Configuration
TAC - Central Web Authentication with a Switch and Identity Services Engine

Tech Notes:
TAC - AnyConnect with Jabber On-Demand Feature for Apple iOS Devices
TAC - Clustering Disabled on Slave ASA (RPC_SYSTEMERROR)
TAC - Event Action Overrides Troubleshooting

TAC - VPN Clients For Mac OS X


Configuration Examples:
Cisco UCS Local Zoning
TAC - UCS Upstream Port Channel
TAC - UCS Direct Attached Storage and FC Zoning

Tech Note:
TAC - VMware Deployment Checklist for UCCE


Configuration Example:
TAC - Nexus 7000 Series Switch QoS

Tech Notes:
TAC - FEX Power Supply Failure Messages and Troubleshooting
TAC - Output Drops Due to QoS on Access Layer Switches


Tech Note:
TAC - Manufacturer Installed Certificate (MIC) Issues on CTS / TX Series Codecs Troubleshooting Guide


Configuration Examples:
TAC - Business Edition 3000 Internal Gateway with T1
TAC - SIP Reliable Provisional Response on CUBE and CUCM
TAC - SPA8800 Voice Gateway Added to a Cisco Business Edition 3000 Solution

Tech Notes:
TAC - Cisco IOS, Phone, UCM and CUC Packet, and PCM Captures Command Reference
TAC - Heartbeats Dropped / Loss of Connectivity
TAC - IVR-Based Outbound Dialer Troubleshooting


Configuration Examples:
TAC - Web Authentication Proxy
TAC - Autonomous Aironet Access Points and Multiple SSIDs on Cisco IOS


Make Your Voice Heard

We're Listening

“We're Listening" is Cisco's customer-facing blog series about customer pain points and actions Cisco is taking to resolve them. Check the most recent post about Improving Cisco Customer Experiences - What We're Doing to Address Your Concerns.


Get the Most Value from your Network Investments


Learn how to improve all aspects of your core infrastructure and plan for future needs in this on-demand webcast from Forrester Consulting and Cisco. Register now

Register Today for Cisco TechAdvantage Webinars


Cisco TechAdvantage Webinars are fun, free, and full of information! Join us July 10, 2013 - 8:00am PT/11:00am ET for "Securing the Access Layer for BYOD," a 2-hour technical discussion on Identity Security Policy. Register today

Upcoming Ask the Expert Events from Cisco's Expert Corner

Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.
• Open Shortest Path First - Starts June 17, 2013
• Wireless LAN Controllers - Starts June 17, 2013

• (English) Configuration, Design, and Troubleshooting of Cisco Nexus 1000
• (Spanish) Introduction to Multiprotocol Label Switching (MPLS): Uses and Benefits
• (Portuguese) Border Gateway Protocol (BGP): Fundamentals, Configuration, and Troubleshooting

Technology You Can Use from Geeks You Can Trust


The Open Data Center: Evolution in Revolution - Get TechWiseTV's Chief Geek Jimmy Ray Purser's in-depth perspective on OpenFlow, SDN, and OpenStack as well as the new Cisco ONE strategy to supercharge your data center.
Using Wireless Technologies in Public Safety - Hear how today's wireless solutions can improve safety in your schools-from helping rescue personnel locate victims and threats to providing your faculty with real-time status updates during an emergency.

TechWiseTV Episodes:
Cisco MDS - Raising the Bar for Storage Networks - See how multi-protocol innovations in the Cisco MDS 9710 Multilayer Director and Cisco MDS 9250i Multiservice Fabric Switch set new standards for flexibility and performance.
Cisco DX650 Smart Desk Phone - See how this revolutionary IP endpoint merges video, voice, and smartphone features in one amazing business tool.

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