Product Support
Product Support Services help you increase operational efficiency, lower support costs, and improve availability risk management through automated network-equipment inventory management and award-winning support. With these services, you can:
- More effectively manage risk, plan for equipment upgrades, and comply with your corporate policies
- Identify and resolve issues quickly and reduce downtime
- Streamline contract management and access support resources faster
Read the Overview (PDF - 405 KB) 
Examples of Product Support Services for Enterprise:
- Smart Net Total Care
- SMARTnet Service
- Unified Communications (UC) Essential Operate Services (PDF - 235 KB)
- TelePresence Essential Operate Services (PDF - 338 KB)
- Cisco Services for Intrusion Prevention System (IPS)
- Cisco Smart Foundation
- Cisco Mission Critical Support Service (PDF - 245 KB)
- Cisco Security IntelliShield Alert Manager Service
Examples of Product Support Services for Service Provider:
All Product Support Case Studies
- Knowledge Adds Value for Networking Services Company
- Using Video Conferencing to Make Savings and Improve Productivity
- Mining Company Implements Virtual Data Center and Standardizes Applications Globally
- Environmental Nonprofit Eases Network Maintenance with Smart Care Service
- University's Network Lets Learning Happen Anywhere with Operations Management Service
- Borderless Network Boosts Flexibility of Logistics Business
- Borderless Network Connects Schools for Next Generation Learning
- California Courts Adopt Innovative Services Delivery Model
- Cisco High-Touch Network Optimization Service Takes Off At Telstra
- Cisco Partner Delivers Proactive Network Management
- Cisco Services Helps Lower TCO for Cisco IT
- Cloud Managed Service Provider Realizes Cloud Goals
- Collaborative Tools Bring Together Film Students and Industry
- Consulting Firm Benefits from Smart Services
- Electrical Services Firm Keeps Remote Workers Connected
- Game Developer Ensures 'Over-the-Top' Service
- Insurance Company Streamlines Asset Management
- Itron Builds a Smarter Infrastructure with Cisco Smart Call Home
- Large Multidisciplinary University Regains Control of Desktop Applications
- Medical Diagnostic Testing Company Optimizes Network Health
- New Service Optimizes Network Quality and Boosts Business
- North American Carrier Achieves 99.999% Network Availability
- Oak Hills Reduced IT Costs While Delivering Anytime, Anywhere Teaching
- Pharmaceutical Services Company Saves Time, Increases Reliability
- Philips Advocates Board-Level Global Collaboration
- Retailer Redesigns Data Center to Get Closer to Customers
- Romanian Bank Improves Customer Service and Branch Productivity
- Service Provider Optimizes Network Operations for Proactive Management
- Support Provider Automates Network Maintenance
- Technology Company Achieves RISC-to-Intel X86 Migration
- Telecom Gains Visibility into Network Events and Systems
- University Greatly Simplifies IT Operations Management
- World-Class Experience in Multichannel Contact Center
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