Cisco ServiceGrid

Analyst Paper on Collaborative Support

IDC insight: The Transformation of Collaborative Support in a Radically New ICT and Business Environment

Analyst Paper on Collaborative Support
Analyst Paper on Collaborative Support

Improve Service, While Saving Time and Money

Cisco ServiceGrid is our integration platform in the cloud. It provides a scalable, highly secure, fast way to integrate with everyone in your ecosystem, and meet your business requirements. It creates operational efficiencies that save you time and money.

You have multiple sources that help you form your ecosystem, and provide IT services to your employees and customers. Today, most of the interactions between them are manual. Information they exchange is incomplete, inaccurate, or out of sequence (delayed). Your ecosystem is growing, and with it, the cost and complexity of managing it.

Cisco ServiceGrid makes it possible to:

  • Seamlessly build and scale service ecosystems with end to end visibility
  • Integrate multiple sources in your ecosystem, within the cloud
  • Automate processes using standard ITIL workflows
  • Enable immediate, accurate, and highly secure information exchanges
  • Increase transparency to better manage service level agreements (SLAs) and vendors

ServiceGrid puts the power of multi-source collaboration to work for you with:

  • 88 percent less effort to integrate with ecosystem members, compared to point-to-point integration approaches
  • 10 percent higher customer satisfaction, through a single unified user experience
  • 27 percent faster mean time to resolve issues, through integration that accelerates incident resolution

Learn More About ServiceGrid

ServiceGrid Case Studies

  1. Retailer Improves Customer Satisfaction with Integrated Services

    SPAR Austria cuts incident response times, saves 2.5 man-hours per day after deploying Cisco ServiceGrid.

  2. IT Service Provider Reduces Software Complexity

    Hessian Centre for Data Processing (HZD) accelerates and simplifies service management processes with Cisco ServiceGrid.

  3. Transportation Systems Company Streamlines IT Service Processes

    Kapsch TrafficCom ensures successful implementation of time-critical projects with Cisco ServiceGrid.

 

 

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Learn more about the ServiceGrid solution for your customers.

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