Online Tool Updates - August 2012

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Your Support Website: Manage Cases and RMAs On the Go

Now the Cisco Technical Support mobile application makes it easier for you to manage both support cases and RMAs from your iPhone, iPAD, or similar device.

You can still view all your open cases, see case updates and details, add notes or photos to a case, click to contact your assigned engineer, request case closure and more.

You'll also find increased mobile support for your RMAs, enabling you to:

  • See replacement parts organized by Delivery and Carrier Tracking numbers
  • Get quick access to tracking information from UPS, FedEx, DHL, TNT, and Keuhne-Nagel
  • "Click-to-call" or "Click-to-email" your assigned on-site contact and field engineer
  • View expanded labor detail information to stay up with your scheduled appointments

Wherever you are, these features can reduce the time you spend managing cases and getting equipment or parts replaced. This app is also your enhanced mobile path to community discussions, support videos and preferred feeds.

Stay on top of your open support cases and RMAs by downloading the latest iOS Cisco Technical Support mobile application now.

Port Control Protocol

A new protocol, PCP, allows hosts and applications connected to IPv6 or IPv4 firewalls or NATs to operate servers and improve their battery efficiency for long-lived connections.

Read all about it in this issue of the Internet Protocol Journal.

From the Cloud: How to Get Started with TelePresence

It's not just for the big boys anymore. Any business can get the top videoconferencing experience as a monthly subscription. Here's how to prepare your network.

Get the facts

Community Integration in Cisco Products and Tools

Customers can access our community discussions and knowledge base directly in the workflows of Cisco products and tools. Below are examples of some integrations that have been implemented recently.

  • Bug Search Tool - Contextual Community discussions enabling collaboration across Cisco and Customers.
  • Software Download - Contextual Community integration enabling access to related product issues and bugs.
  • Cisco LAN Management Solution (LMS) - Contextual Community integration inside the customer portal of Cisco Prime LAN Management Solution (LMS), gives customers real-time, contextual and immediate access to community discussions.
Online Tool Updates Archive

Date

Title

JUL-2012 Your Support Website: Find Software Faster
JUN-2012 Your Support Website: Manage Support Cases On the Go
MAY-2012 Your Support Website: Your Personal View Is Here
APR-2012 Your Support Website: Get Your Software in Half the Clicks
MAR-2012 Your Support Website: Personalized Downloads Await You
FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool