Online Tool Updates - June 2012

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Your Support Website: Manage Support Cases On the Go

On the move and need to manage or act on your open support cases?

You can do this and more from your iPhone or iPad using the upgraded Cisco Technical Support mobile application, which also sports a new look and feel.

Get overviews of all open cases organized by pending status and severity level, with time stamps of when each was last updated. From here you can:

  • Explore case details that cover actions pending, the latest update, additional notes and a list of attachments
  • See status and details of associated Return Material Authorizations (RMAs)
  • Add notes or photos to a case
  • "Click-to-email" or "click-to-call" your assigned TAC engineer
  • Request a status update or a case closure

This app is also your enhanced mobile path to community discussions, support videos, and preferred feeds. So you can not only manage cases on the go, but get technical questions answered, see demos, and keep up with fresh support intelligence.

Stay on top of your open support cases wherever you are. Download the latest Cisco Technical Support mobile application now.

Small Business Support Just Got Easier with Cisco Guide Me

Now it's simpler than ever to get fast, accurate support for your Cisco Small Business solutions. Guide Me is a virtual agent that finds support articles and solutions based on your questions. You can ask Guide Me a question, type in a few key words, or drill down to browse for the information you need. With 24x7 support for more than 100 Cisco Small Business devices, Guide Me is always there for you.

Simple to Use

Guide Me is designed to deliver effective support in a fast, flexible way. Here are some tips to help you get started:

  • Provide a Model Name - Guide Me sorts results based on model name. For the most accurate results, enter the model name of the device with which you are working.
  • Use Reset for New Questions - Previous responses to Guide Me questions can sometimes affect results. To get the most accurate results, use the Reset button whenever starting a new search.
  • Keep It Simple - To avoid unrelated answers, stick to common keywords and phrases related to your technology or issue, such as "VPN", "Troubleshoot", or "WAN".
  • Drill Down to Browse - If you are having trouble finding a certain topic, try searching with the model name, then use Guide Me's built in drill-down system to find your specific issue.

Unlock the Potential of Your Small Business Solutions

Guide Me, and a wealth of free additional online support, is available now in Cisco's Small Business Support Community. See you there!

Get Support Anytime Anywhere - New Android App from Cisco Support Community

Get real solutions from the Cisco Support Community and Cisco experts for your troubleshooting needs on the fly - whether at your desk, working in a datacenter, waiting at an airport, or anywhere support needs to be completed. Stay plugged in to the latest Cisco news, security updates, and blogs via feeds and podcasts.

Interact with support professionals and Cisco customers with the right expertise in the right technology domains via community profiles and member leaderboards.

Share the latest technical support insights from our communities with friends and colleagues anytime, anywhere.

Find out more

Online Tool Updates Archive

Date

Title

MAY-2012 Your Support Website: Your Personal View Is Here
APR-2012 Your Support Website: Get Your Software in Half the Clicks
MAR-2012 Your Support Website: Personalized Downloads Await You
FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool