Online Tool Updates - May 2012

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Your Support Website - Your Personal View Is Here

"High value. A real time saver." Cisco Customer

Now you can see more of what matters to you across product content, software releases, and support cases - and enjoy more efficient online support visits.

Just log in to the Cisco Support Website, check out the home page tabs, and discover quick links to your:

  • Recently Viewed Products - go to those pages with a single click
  • Download History - select and start downloading right away
  • Support Cases - check case status and engineer contacts without leaving the home page

This leap to make web support more responsive to you personally is grounded in extensive feedback reviews and intensive consults with your fellow users. It builds upon the recently personalized software area, which puts finding and downloading images on a fast track as soon as you log in.

Put another way, the few seconds you take to log in can translate into huge time savings.

We're confident that once you experience the benefits of a personalized website you'll want to take advantage of it on every visit. So please do yourself a favor and start using it now.

Cisco Technical Support Mobile Updates

We're doing exciting things here at Cisco! We have recently released another update to our iPhone and iPad apps in order to enable valuable features such as podcasts. The My Activities feature allows quick access to both discussions the user has started as well as posts to which they have recently responded. What's more, our Android version is finally coming!

In order to stay up-to-date with the latest information, bookmark and subscribe to our mobile page.

Peer Gateway on the Nexus 7000

What is Peer Gateway on the Nexus 7000 series switch? How does it work? Why do I need it?

Check out Matt Blanshard's article and learn more.

Online Tool Updates Archive

Date

Title

APR-2012 Your Support Website: Get Your Software in Half the Clicks
MAR-2012 Your Support Website: Personalized Downloads Await You
FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool