This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Your Support Website: Get Your Software in Half the Clicks

"Nice updates to the download process! Greatly simplified..." Cisco Customer

Have you been waiting for easier software downloads from the Cisco Support Website? If so, please add our personalized software area to your online itinerary — but expect a shorter stay.

You'll see a display of your previous downloads and the newest files available for each. In most cases, you can start downloading your selections from this page with a single click.

Looking for a release you've never downloaded? A more compact web design helps you get it in fewer steps. See vital information when and where you need it. Save time with fewer page changes. And start your downloads earlier than before.

We're grateful to the many users who helped us refine and test these changes, and also to those who've sent accolades our way since the improvements appeared online. Try out software personalization for yourself (and save half the clicks, too).

The Cisco Support Community Available in Russian

In April 2012, we are opening the Russian community to all users. Take this fresh opportunity to log in, collaborate, and participate with colleagues from all across Russia and CIS. Be sure to invite your customers and partners to join the site, too.

There are several ways to participate:

  • Access to Premium Technical content, read, and learn.
  • Post a Question, initiate a discussion, or participate on it.
  • Upload a Document or a Video.
  • Help someone solve a problem or suggest a better approach.
  • Participate in the Ask the Expert events: Stay tuned to the experts in the different technologies answering questions.
  • Participate in the Live Webcast: Listening the experts talking about a specific topic or technology and ask questions.

To attend an event or participate in a discussion forum, visit the Cisco Support Community in Russian.

Online Tool Updates Archive



MAR-2012 Your Support Website: Personalized Downloads Await You
FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool