This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Your Support Website: Personalized Downloads Await You

"That's what I've been asking for all along, customized downloads that are particular to my login." Cisco Customer

We're pushing harder to simplify the Cisco Support Website and make it personally responsive to you. You can experience the benefits now in the enhanced software area – and do so in half the clicks.

Log in to see a personal "My Download History" display of your previous downloads – and the latest software files available for each. You can start downloading most files directly from this page with just one click.

You can also take advantage of these time-saving features:

  • View information for a software image by mousing over it
  • See entitlement messaging before you select software
  • Start a "one-click download" from personalized or enhanced Software Selection pages
  • Accept a multi-file licensing agreement from a pop-up
  • Quickly see key content (such as release notes) from your Download Cart

We're striving to satisfy two top requests:

  • "Reduce the steps" to find, select and download software
  • "Remember more" about your download activity so you don't have to search for the same software on future visits

To get here, we tapped new web design techniques and engaged users like you for advice and testing. We hope you'll agree with the customer who commented, "I simply love your new software download page."

Experience software personalization now.

Improved Facebook App for the Cisco Support Community

The CSC Facebook app received an update recently and now includes a lot of new features to let you collaborate, participate, and share information easily and effectively.

You now have the ability to mark a question as "answered" whenever someone replies to your question and you are satisfied with the answer. Marking it answered not only gestures that you are thanking the respondent but also helps the person who replied accumulate points and rank higher on the leader board.

On the social sharing aspect, you now can share your favorite discussion on more than just Facebook and Twitter. A new settings tab lets you control your email and notification preferences.

Lastly, you now have the ability to follow any expert. Whenever an expert participates in a discussion, you'll receive a notification. You can opt to receive a daily/weekly digest by going to the Settings tab.

Learn more about all the improvements

Give it a spin. Let us know what you think.

Top 5 Questions to Ask Your Technology Partner

Not sure where to get started? Ask potential partners these five questions about small business solutions.

Get the list

Build a Better Cloud Roadmap

Cloud computing promises to transform your data center and the way you deliver IT services. But which cloud model is right for you? How can you assure a successful transition and is your data center cloud-ready?

A successful cloud migration requires a roadmap that addresses your organization's unique needs. Make sure your journey takes you in the right direction by completing the Cisco Cloud Profile Tool. It only takes about five minutes and this resource will help you:

  • Understand the five readiness factors that are critical to cloud success
  • Benchmark the biggest implementation challenges of your cloud initiatives against those of your fellow IT decision makers
  • Identify resources from Cisco and our partners that will accelerate your journey

Access the Cloud Profile Tool

Online Tool Updates Archive



FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool