Technical Services Newsletter

Tech Insights

Here, you will find our most technical content including Chalk Talks, TAC Tips, and answers to questions submitted by our readers.

Expert to Expert:

"What is the most unusual question asked of Cisco TAC engineers?"

Just for fun, we asked Cisco TAC engineers to share the most unusual question asked of them. You might be surprised...

> Find out more

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Call routing based on calling party number in CUCM and IOS

It is possible to route calls based on calling party number in CUCM and IOS. This is possible using the "Route Next Hop By Calling Party Number" feature on CUCM and the "Voice Translation Profiles" in IOS. The IOS "Voice Translation Profiles" feature does not work for calls routed to CUCM via MGCP.

Visit the CCUM and IOS websites for more information. View an example on using Voice Translation Profiles.

Chalk Talk:

Examining Unified Customer Voice Portal's Comprehensive Call Flow with SIP

In this article, Rue Green illustrates how Unified CVP's native and non-native components interact when deployed in comprehensive mode with SIP to provide call treatment.

> Check it out

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