Technical Services Newsletter

New Products & Services

Here, you will find articles on the latest Cisco services and product offerings designed to make your network stronger and more reliable.


Cisco Catalyst 6500 Series Completes Safe Harbor Testing

Safe Harbor certification marks the successful completion of extensive integrity testing that validates each operating system release. In August 2008, Cisco Catalyst 6500 Series Cisco IOS Software Release 12.2(33)SXH was Cisco Safe Harbor certified. Cisco recommends you plan to upgrade your Cisco Catalyst 6500 Series Switches, if suitable, to Release 12.2(33)SXH to take advantage of an important new embedded service providing higher network availability and operational efficiency.

This new service, Cisco Smart Call Home, is an award-winning capability* that features proactive network diagnostics and real-time alerts to identify problems before they affect your business. There is no additional cost or obligation for this capability when you have Cisco SMARTnet Service. You can easily configure your system to activate the proactive diagnostics, which will monitor select Cisco devices 24 hours a day, 365 days a year.

The benefits include:

  • Visibility into your network through diagnostic reports
  • Real-time troubleshooting
  • Automatic generation of Cisco service requests
  • Personalized web-based reporting
  • Secure, reliable data transport
  • Alerts to your staff, your authorized Cisco partner, and the Cisco Technical Assistance Center (TAC)

You will spend less time and effort monitoring and maintaining your network and experience a speedier resolution to network issues.

Smart Call Home is available as part of your Cisco SMARTnet Service on the Cisco Catalyst 6500 Series when running Cisco IOS Software Release 12.2(33)SXH. The Smart Call Home capability will be available for many other Cisco devices over the next 12 months.

"Cisco Smart Call Home allowed me to fix a network problem in about an hour that would have typically taken one of my staff two days to troubleshoot."

- Mike DeDecker, CCIE, Warner Pacific Insurance Services

To learn more about this new Cisco SMARTnet Service capability or to download Cisco IOS Software Release 12.2(33)SXH, visit the Smart Call Home website.

*Cisco Smart Call Home received the 2008 SSPA STAR Award for Best Embedded Product Support.

New Edition of the Cisco Product Quick Reference Guide Available

The Summer/Fall 2008 edition of the Cisco Product Quick Reference Guide is available to order. The new and improved guide presents a portable, easy-to-use, consolidated portfolio of Cisco's products and solutions for every part of your business. Inside the guide you will find a wealth of information, including brief product and service overviews, important features, technical specifications, part numbers and ordering information. It meets your information needs whether you're an enterprise, a service provider, or a small or medium-sized business.

For more information and to place your order today, visit the Cisco Product Quick Reference Guide website.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the September release include documentation for the following:

  • Cisco Security Agents 6.0
  • Cisco Security Manager 3.2.1
  • Cisco Unified Personal Communicator 7.0

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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