Technical Services News - July 2012

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July 2012  

How Many Personal Devices Are on Your Network Right Now?

They create risks to your data, network, and productivity and there are probably more of them than you realize. Learn 7 ways to protect your company. > Find out now


Integrating IPv6 Into Your Network: Five Steps for Building Your IPv6 Address Plan

The key to making an integration successful is to make sure that representatives from all IT organizations participate and contribute to the project. > Learn how


Expert to Expert:


Tips and Tricks for Utilizing Cisco's Hardware Replacement Services
Cisco Distinguished Engineer Ed Swenson explains how customers and partners can make effective use of Cisco's industry leading service supply chain.

> Find out more

What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:


Commonly Supported Fax/Modem Call Flows
This document lists the most commonly encountered faxing call flows Cisco customers open TAC SRs for along with a baseline configuration that should be present on the gateways.

> Check it out


Chalk Talk:


Email Security with Cisco IronPort
Chris Porter updates you on the state of email security and email authentication standards.

> Get the facts


Cisco SMB Support Receives Top Rating from CRN Magazine Readers
Cisco won the Channel Champ crown for the support subcategory in SMB Networking Hardware, sweeping all five criteria.
> Check it out

Savings on Cisco CCNA Study
The all-new Cisco CCNA Premium Study Bundle features 10 complete learning tools, a premium study planner and more.
> Take advantage

Discover Collaboration, Uncover Opportunity
IT managers can ignite innovation to enhance employee productivity and satisfaction while aligning with business priorities.
> Learn more

The Internet Protocol Journal
The Internet Protocol Journal is an informational and educational resource for engineering professionals involved in the design, development, and operation of public and private internets and intranets.
> Read and subscribe

Your Support Website - Find Software Faster
Your software download area is now more personalized to help you find software faster.
> Check it out

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published June 1 - 30, 2012

See a list of new and updated Security Advisories.

Contact Center

Tech Notes:
UCCX 7.x/8.x: Unable to Login to Cisco IP Phone Agent
Historical Reporting Client (HRC) User Login Fails
Troubleshoot Cisco Unified Contact Center Management Portal Issues
Unable to Run the Historical Reporting client Report after UCCX Upgrade


Configuration Examples:
BGP Implementation Using 32-bit AS Number
Redistribute IPv6 BGP Default Route in EIGRPv6
IPv6 BGP Prefix-Based Outbound Route Filtering

BGP: Frequently Asked Questions
OSPF: Frequently Asked Questions

Network Management

Configuration Example:
ACS 5.x: Cisco ACS Synchronization with NTP Server


Configuration Examples:
NAC (CCA): Configure Authentication on Clean Access Manager with ACS 5.x and Later
NAC: LDAP Integration with ACS 5.x and Later
ACS 5.x and later: Integration with Microsoft Active Directory
ACS 5.x: TACACS+ Authentication and Command Authorization based on AD group membership
NAC (CCA): Configure Authentication on the Clean Access Manager (CAM) with ACS

Tech Notes:
IPsec over TCP Fails when Traffic Flows through ASA
Configure the Native L2TP-IPSec Android Client to Work with an ASA
Solution: How to Make Dynamic L2L Tunnels Fall into Different Tunnel Groups
Monitor Events Generated by Cisco IOS Intrusion Prevention System using IPS Manager Express

Secure Access Control System 5.x and Later


Configuration Examples:
Catalyst 6500 Series Switches Using VPLS
NTP on Nexus 7000 Series Switch
Catalyst 3560 Series Switch Using NTPv4 in IPv6
Configuration of Jumbo MTU on Nexus 5000 and 7000 Series

Voice and Unified Communications

Configuration Examples:
Unity Connection: SNMP Monitoring
Cisco Unified Border Element High Availability (HA) Using HSRP

Tech Notes:
CTIOS Desktop: How to Make Stay in the Background
UCCX 8.x: Unable to Delete Inactive Agents
Auto Register Cisco IP Communicator 8.6 with CUCM 8.x
UCCX 7.x: Cisco Supervisor Desktop Login Fails
CUCM 6.x/7.x/8.x: Bulk Administration Tool (BAT) Errors
Configuring and Troubleshooting Transparent CCS
Troubleshoot the Licensing Issues in Unity Connection 7.x/8.x

Unified Communications Manager Express 7.x and Later


Configuration Example:
Dynamic VLAN Assignment with RADIUS Server ACS 5.2 and WLC



Cisco IOS Advantage Webinar:
Efficient Data Center Design with FabricPath/TRILL


Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner:


Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.

Cisco Smart CallConnector and New Mobile Clients
• SPANISH - Cisco Firewall Services Module: Configuration and Troubleshooting

The CiscoLive! US 2012 Network : What We Made Possible (Part 2) by Joe Clarke

Technology You Can Use from Geeks You Can Trust


Join your favorite geeks in these three TechWiseTV episodes:
Fundamentals of the Unified Communications BE 6000
Networking 101: Domain Name System Security Extensions (DNSSEC)
Fundamentals of 802.11ac

AND... register now for these TechWiseTV Workshops:
Cisco BYOD System Overview
BYOD System Design

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