Technical Services News - April 2012

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April 2012

Beyond BYOD Creates an Optimal Experience for Any Workspace

Cisco solutions can empower IT staff to go beyond simply connecting user-owned devices, to scaling the experience of many users with multiple devices, anytime, anywhere. > Learn more


Small Businesses can Benefit from Managed Services

Outsourcing IT support lets you reduce IT costs and focus your efforts on what your company does best. > Read the blog


Expert to Expert:


Taking advantage of World IPv6 Launch
Join Cisco Distinguished Engineer Phil Remaker as he reveals practical ways to add more IPv6 to your network.

> Read the blog

What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:


Configure and Troubleshoot Call Forward to the PSTN using SIP Trunks
The failure of forwarded PSTN calls over SIP trunks is a common problem customers run into. This document by Andy Latamore is intended to allow the customers to fix these issues, or to provide a handy reference for engineers to resolve customers' issues more rapidly.

> Find out more


Chalk Talk:


Cloud Service Assurance
In the March issue, Greg Page and Venkata (Josh) Josyula discussed "Cloud Service Fulfillment". This month they will discuss the service assurance of the services that are provisioned through the cloud service fulfillment process.

> Get the facts


Register Now for Cisco Live
Your best opportunity to get the training and education you need to move ahead in your career.
> Learn more & register

Deliver a Compelling Mobile Collaboration Experience on Any Device
Successfully plan and design a scalable, resilient network with Cisco Mobile Collaboration Services.
> Tell me how

Your Support Website: Get Your Software in Half the Clicks
Have you been waiting for easier software downloads from the Cisco Support Website?
> Find out more

The Cisco Support Community Available in Russian
Login, collaborate, and participate with colleagues from Russia and CIS.
> Find out more

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


Begin Your Smart Services Journey
With greater insight into your infrastructure's behavior and status, you have the visibility you need to proactively address potential issues, simplify ongoing operations, and evolve your network to meet business objectives. More »

SMARTnet: Its ROI exposed  |  How to make your SMARTnet a bit Smarter


New documents or documents with major updates (italicized titles) published March 1- 31, 2012.

See a list of new and updated Security Advisories.

Contact Center

Tech Notes:
Agent with the Extension Mobility Enabled Fails to Log in to Cisco Agent Desktop
UCCX: Failure to Login to the Agent Desktop
UCCX 7.x/8.x: Troubleshoot Cisco Desktop Administrator Errors


Configuration Example:
IPv6 Traffic Filtering Using "prefix-list"

Tech Notes:
Disable SNMP v1 or SNMP v2c While Other Versions Remain Enabled
Redistributing Routing Protocols
How BGP Routers Use the Multi-Exit Discriminator for Best Path Selection

Network Infrastructure

Recent CSC Docs:
Dual Internet Links NATing with PBR and IP SLA

Security and VPN

Configuration Examples:
ASDM 6.4: Site-to-Site VPN Tunnel with IKEv2
ACS 5.X: Secure LDAP Server
ACS 5.x: LDAP Server
ASA/PIX 8.x: Radius Authorization (ACS) for Network Access using Downloadable ACL with CLI and ASDM

Tech Note:
Secure Access Control System (ACS 5.x and later) Troubleshooting

Resent CSC Doc:
ASA NAT Keypoints (8.2 and below)

ASA 5500 Series Adaptive Security Appliance


Configuration Examples:
Nexus 7000 Series Switch GLBP
Nexus 7000 Series Switch ERSPAN

Voice and Unified Communications

Configuration Examples:
Automated Alternate Routing Configuration
Jabber for Android

Tech Notes:
UCCE: Agent Re-skilling Tool Shows SQL Error
Delete a Route or a Skill Group Referenced in an ICM Script
Troubleshoot UCCX-CUCME DTMF Issue
How Multiple Calls Per Line Work in Cisco CallManager 4.x and Later
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
Unified CallManager 5.x/6.x/7.x: Issues with Corporate Directory Lookup
Unified Communications Manager 5.x/6.x/7.x/8.x: Troubleshoot Extension Mobility Issues
Troubleshooting Cisco Unified Enterprise Attendant Console Issues

Unified Communications Manager Support
Cisco Unity Connection Installation


Tech Notes:
MSE Software Release 7.2 High Availability Configuration and Deployment Guide
WLC 7.2 VLAN Select and Multicast Optimization Features Deployment Guide
MSE Software Release 7.2 Virtual Appliance Configuration and Deployment Guide



Videos On Demand


Cisco Jabber for Windows and Cisco Jabber for iPad


Cisco TX9000 Series, Cisco TelePresence Infrastructure Updates, and Cisco Unified Conferencing Strategy Milestones


» View more videos


Technology You Can Use from Geeks You Can Trust


TechWiseTV Episodes
Embracing the Bring-Your-Own-Device Trend
Switching Innovations: Supporting the Need for Speed
Firewall Reinvention with the New ASA CX

TechWiseTV Workshops
Broaden Your Network Horizons with Multiprotocol Label Switching
Bring Your Own Device Without Compromise


» Learn more about TechWiseTV Episodes and Workshops




Cisco IOS Advantage Webinar: Securing the Access Layer
» Register now


Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner


How to Deploy Service Provider WiFi Using EAP
Embedding Async IO Drivers into ESXi 5.0 Installation ISO

• VIP Event: Network Path Redundancy Design
• Cisco Unified CallManager and IP Phone Security
• Cisco Hosted Collaboration Solution
• Cisco Prime Network Registrar

Troubleshooting Common Problems of Layer 3 VPN Multiprotocol Label Switching Networks (Russian)

» Read more

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Smart Call Home overview video The Total Economic Impact of Cisco SMARTnet Service CSC Video