Technical Services News - March 2012

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March 2012  

Cisco vs Aruba - Network Visibility

See a technical side-by-side comparison of the Cisco CleanAir proactive spectrum management solution and Aruba Networks' RFProtect analysis tool. > See for yourself


Warranty or Service Contract?

This question comes up often... Many think that the terms "warranty" and "service contract" are synonymous—but they are decidedly different.
> What's the difference?


Expert to Expert:


Call For Questions!
Thanks to all our readers who have sent in questions to our Expert to Expert feature over the past year! Because of your questions, we have been able to connect readers to TAC engineers, sharing knowledge and making this feature a huge success.

Now we need more questions to answer. Do you have a question that you want to ask a Cisco TAC engineer? Now is the time to send it in.

A few hints:

  • Please check the Cisco Support Community first to see if an answer to your question already exists.
  • Please make sure your question is broad enough to appeal to a large audience. The Expert to Expert feature is not a substitute for opening a TAC case.
    • Good: "What are the most common tools a customer can use that TAC leverages?"
    • Not so good: "I have attached a typical 1310 config file and two pages of error logs from one of the typical 1310 WGBs. Please help."

Send your question to We look forward to hearing from you!

All submitted questions are reviewed by the TS Newsletter editorial staff and a group of Cisco Distinguished Engineers. If your question is selected to be answered in the TS Newsletter, you will be notified by email by the TS Newsletter editor. You will also get some free stuff.


TAC Tip:


Understanding Ethernet Virtual Circuits (EVC)
This TAC tip from Pete Lumbis explains the switch configuration and frame processing for new Ethernet Virtual Circuit technology.

> Find out more


Chalk Talk:


Cloud Service Fulfillment
In this month's Chalk Talk, Greg Page and Venkata (Josh) Josyula discuss the fundamental processes and corresponding best practices that are typically employed to successfully fulfill a customer's "service request" for IT infrastructure in a real-time environment.

> Read about it


Your Support Website: Personalized Downloads Await You
We're pushing harder to simplify the Cisco Support Website and make it personally responsive to you.
> Experience software personalization now

Top 5 Questions to Ask Your Technology Partner
Ask potential partners these five questions about small business solutions.
> Get the list

Patriots Change History with the Right Network
Equipped with a Cisco Cius tablet and a reliable wireless connection, there's no need for a midnight ride.
> Watch it here

Stack Up the Savings
When you build the right network with Cisco right now, you can stack up considerable savings.
> Tell me more

News and Updates from Cisco Learning Network:

  • CCNA Security and CCNP Security Certifications Exams Updated. See what's new
  • Cisco CCNA Study Just Got Fun. Play on

Improved Facebook App for CSC
New features help you collaborate, participate, and share information easily and effectively.
> See how

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published February 1- 29, 2012.

See a list of new and updated Security Advisories.

Data Center

Configuration Example:
UCS 6140XP-40-port Fabric Interconnect Replacement or Upgrade for a UCS 6120XP-20-port Fabric Interconnect


Configuration Examples:
Redistribute OSPFv3 Routes in BGP
Failover with EIGRP Using VRF

Tech Notes:
Understanding Redistribution of OSPF Routes into BGP
Troubleshooting BGP

Security and VPN

Configuration Examples:
ASA 8.3 and Later: Radius Authorization (ACS 5.x) for VPN Access Using Downloadable ACL with CLI and ASDM
Configure a Public Server with Cisco ASDM


Configuration Examples:
Nexus 7000 Series Switch RSPAN
Configuring InterVLAN Routing with Catalyst 3750/3560/3550 Series Switches

Voice and Unified Communications

Configuration Example:
Integrating Cisco Unified Presence Server with Cisco Unified Communications Manager

Tech Notes:
Import Reports in Unified IC Reporting Application
Unified IP Phone Expansion Module 7914 Displays Garbled Characters
Troubleshoot Emergency Responder ALI Data Uploads
Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager
7914 IP Phone Button Template is Missing
Cisco Unified Communications Manager 6.x License Issue
Unified Communications Manager (CallManager) Upgrade Tool
Cisco Unified Personal Communicator Deskphone Control Issue
Troubleshooting Unity Express Message Waiting Indication (MWI) Problems
Configure the Forward No Answer Timeout in Unified Communications Manager
Unity Connection 1.x License Issues
Unity: Voicemail Message Forwarding to a Subscriber Fails
Licensing Requirement in a Cisco Unity Connection Failover Environment
Cisco Unity Connection WAV File Issues
Troubleshoot the Licensing Issues in Unity Connection 7.x/8.x
Troubleshoot Visual Voicemail Issues
Unable to Search Subscribers in Cisco Unity by Extension with Bulk Edit

Unified Communications Manager Support FAQ
Cisco Unity Connection Installation FAQ

Recent CSC Docs:
How to Reset Passwords on CUCM


Tech Notes:
Wireless LAN Apple Bonjour Deployment Guide
Wireless LAN IPv6 Client Deployment Guide
Wireless LAN Per-User Rate Limiting Solution
WiSM-2 Two Data Planes (2DP) Deployment Guide
Flex 7500 Wireless Branch Controller Deployment Guide

Recent CSC Docs:
Multiple SSID With Multiple VLANs configuration example on Cisco Aironet APs
IP Phone, SCCP & SIP Phone Registration Process with CUCM
Multicast and the WLC





Networking 101: The Road to 100G

Webinars & Webcasts


Cisco IOS Advantage Webinar
Network Automation Techniques Using EEM


Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner
• Overview of Smart Call Home and Device Diagnostics
• CSC Spanish Webcast: B-ACD in Cisco Unified Communications Manager Express
• CSC Portuguese Webcast: Cisco IronPort Email Security Technology
• CSC Japanese Webcast: Cisco Unified Computing System (Cisco UCS): Best Practices and Troubleshooting
• Introduction to Cisco ASR 1000 Series Aggregation Services Routers
• Best Practices for Configuring the Email Security Appliance
• Nexus 5000 and 2000
• LAN Switching

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