Articles | Tech Docs | Get Involved | Subscribe | Refer A Friend | Contact Us
February 2012  

Cisco Cloud Enablement Services Portfolio

In a world of many clouds, gaining strategic advantage, enhancing business agility, and reducing costs requires identifying and adopting the right cloud strategy for your business. > Learn more


Your Support Website:
Take the Support Express

Are you taking advantage of the enhanced support megamenu? Think of it as a robust extension of the Cisco Support Website - an express route to key support destinations.
> Experience the megamenu


Expert to Expert:


"After I purchase a license, what do I do next?"
After a Cisco Sales Order has been submitted, the BU product team will assign a Product Authorization Key (PAK) ID. This PAK ID can be registered to receive your license online.

> Find out more

Many thanks to Delbert Houston for sending in this question! What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


Chalk Talk:


Deploying 802.1x when PCs are connected behind IP phones
In this month's Chalk Talk, Vivek Santuka takes a look at various options available for adding 802.1x in a setup where PCs are connected behind IP phones.

> Read about it


TAC Tip:


ASA versions, image names, and Licensing
Most customers have difficulty understanding what each number means on the ASA image name and how they are different.

> Find out more


Updated Cisco CCNA Wireless and CCNP Wireless Certification Exams and Training Courses
Cisco certification programs - now updated with more relevant materials.
> Review our exams and courses

Community Spotlight Program
Recognizing contributions that demonstrate leadership and commitment to their peers.
> See who is being recognized

Simplifying Data Center Interconnect with Overlay Transport Virtualization (OTV)
Join us on March 7 for a 2-hour webinar that introduces OTV.
> Learn more about this event

Help Cisco Support Community Reach the Goal!
Tag a discussion, document, video or blog and CSC donates $1 to Teachers Without Borders.
> Want to contribute? Learn how.

Cisco Unified Computing System 2.0: New Hardware and Software Features
New features supported on Cisco UCS Generation 2 hardware.
> Read about new features
 Watch the webinar

Global Routing - From Dinosaur to Race-car
In this webinar, learn key improvements to BGP to increase scalability and performance.
> Learn more about this event

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published January 1-31, 2012.

Contact Center

Integrate CUCM with UCCX Configuration Example
UCCE: Wrong Start Time on Real Time Display Tech Note
Cisco Unified Contact Center Enterprise FAQ


Configuration Examples:
IPv6 BGP Route Reflector
Sample IPv6 Configuration for BGP with Two Different Service Providers (Multihoming)


Security and VPN

Configuration Examples:
ASA 8.3 and Later: NTP with and without an IPsec Tunnel
Cut-Through and Direct ASA Authentication
ASA/PIX: NTP with and without an IPsec Tunnel

Tech Notes:
Domain Controller Status Listed as Down in Active Directory Agent
ASA Reloads Without crashinfo File When Large Files are Uploaded to Flash
ASA ESMTP and SMTP Inspection Do Not Allow Certain Commands over Telnet
Packet Flow through Cisco ASA Firewall
ASA Throughput and Connection Speed Troubleshooting
ASA INVALID_NICNUM Error Troubleshooting
ASA 8.x: Troubleshooting ASA Flash Errors

ASA 5500 Series Adaptive Security Appliance FAQ

Recent CSC Docs:
Integration of ISE (Identity Services Engine) with Cisco WLC (Wireless LAN Controller)
Known issues with SSH on the ASA


Configuration Examples:
Catalyst 3750/3750-E/3750-X Series Switches Using LLDP
Catalyst 3750 Series Switches Using Cisco EnergyWise
Catalyst 6500/6000 Switches NetFlow Configuration and Troubleshooting

Recent CSC Docs:
How to use Time-Domain Reflectometer (TDR)

Voice and Unified Communications

Configuration Examples:
Cisco Unified Communications Manager: Localization to Native Language
CUCILync Installation and Configuration
Integrate Cisco Unity with Cisco Unified Communications Manager

Tech Notes:
Agent Unable to Log Into Cisco Agent Desktop
Troubleshooting Cisco IP Communicator/IP Phone Issues
Unified Communications Manager 6.x/7.x/8.x Error: Configuration Validation with 'Publisher
    Hostname' or Configured First Node

CUCM 8.x: Extension Mobility Error Message
Unity for Lotus Domino - Manually Update the Lotus Domino Directory
Unity Connection Licensing Issues
Unity Domino Error - Play to phone: Unspecified error
Troubleshoot Unity Connection 7.x/8.x Issues
Troubleshoot Visual Voicemail Issues
Troubleshoot Visual Voicemail Error
Unable to Enable SMTP Notification for Users Using BAT
Unity 7.x Event Log Errors

Cisco Unity Connection Installation FAQ
Unified Communications Manager Support

Recent CSC Docs:
IP Phone, SCCP & SIP Phone Registration Process with CUCM


AutoInstall on Autonomous Access Points Configuration Example

Recent CSC Docs:
Multicast and the WLC





Technology Workshops from Geeks You Can Trust
• Enabling the New Mobility Experience
• An Engineer's Guide to the Cisco C-Series Servers
• Tech Talk on Network Virtualization with Cisco Easy Virtual Network (EVN)

Webinars & Webcasts


Cisco Knowledge Network with Cisco IOS Advantage Webinars
Global Routing - From Dinosaur to Race-car


Cisco IOS Advantage Webinar
Simplifying Data Center Interconnect with Overlay Transport Virtualization (OTV)


CSC Webcast
Cisco Unified Computing System 2.0: New Hardware and Software Features


CSC Portuguese Webcast
Cisco IronPort Email Security Technology

Cisco Support Community


Upcoming "Ask the Expert" Events

Contact Us

Send us your questions or comments.

Profile &
Unsubscribe Approve Sender Privacy

Manage your profile and email preferences.

You can also reply to this message with "remove me" in the subject line.

Ensure delivery to your inbox.

Read our privacy notice.

You have received this email because you subscribed to Technical Services Newsletter at

Copyright (C) 2012, Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Cisco Systems, Inc. 170 West Tasman Drive, San Jose, California 95134
ATTN: Corporate Marketing (SJC08/3/4)