Technical Services News

January 2012

New Ways to Study for Cisco CCNA Certification

Now available: the all-new Cisco Certification Practice Exam for CCNA 640-802, now with 270 more practice questions, and Cisco Certification Practice Exams for ICND1 and ICND2. > Start studying

Cisco DocWiki:
Now Easier to Use

Cisco's only external wiki recently unveils a new look and feel and easier navigation that provides insight to popular pages and recently updated articles. > Try it out


Expert to Expert:

	"What is the most unusual question asked of Cisco TAC engineers?" Just for fun, we asked Cisco TAC engineers to share the most unusual question asked of them. You might be surprised... > Find out more What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

	Call routing based on calling party number in CUCM and IOS It is possible to route calls based on calling party number in CUCM and IOS. This is possible using the "Route Next Hop By Calling Party Number" feature on CUCM and the "Voice Translation Profiles" in IOS. The IOS "Voice Translation Profiles" feature does not work for calls routed to CUCM via MGCP. Visit the CCUM and IOS websites for more information. View an example on using Voice Translation Profiles.

Chalk Talk:

	Examining Unified Customer Voice Portal's Comprehensive Call Flow with SIP In this article, Rue Green illustrates how Unified CVP's native and non-native components interact when deployed in comprehensive mode with SIP to provide call treatment. > Check it out

Your Support Website: Making it Personal in 2012
Personalized support resources to get things done faster. > Try it now

Maximize Adoption of TelePresence in Your Company
Add users, use cases and different endpoints to increase ROI. > Read how

New Beta Trials Open Through Cisco Collaboration User Group
Be among the first to access new features. > Learn more

Cisco Support Community Helps Teachers Without Borders
Help Cisco connect teachers to information. > Learn how

New Cisco Support Community in Portuguese
Collaborate with Latin America, Portugal, and more. > Join now

Video Strategies for better ROI
Achieving better business goals with enhanced alignment. > Learn more

Technology You Can Use From Geeks You Can Trust
Check out your favorite TechWiseTV geeks in these three episodes. > Read more

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products. > Read more

New documents or documents with major updates (italicized titles) published December 1 - 31, 2011.

Contact Center

IPCC Express IP/IVR Frequently Asked Questions
Historical Reporting Client (HRC) User Login Fails Tech Note

Implement Static Routes for IPv6 Configuration Example
BGP Best Path Selection Algorithm Tech Note

Security and VPN

Configuration Examples:
Central Web Authentication with a Switch and Identity Services Engine
PIX/ASA 7.x and above : Mail (SMTP) Server Access on Inside Network

Recent CSC Docs:
ASA: IDFW (Identity Firewall) Step by Step configuration

Switches

Configuration Examples:
Catalyst 3750 Series Switches Auto Smartports Macros
Catalyst 3550/3560 Series Switches Using Port-Based Traffic Control

Common Error Messages on Catalyst 6500/6000 Series Switches Running Cisco IOS Software Tech Note

Voice and Unified Communications

Tech Notes:
Unified Contact Center Enterprise: Troubleshoot CTI OS Failover Issue
UCCX: Login Fails with "AXL Authentication failed" Error Message
Troubleshooting Phones in Cisco Emergency Responder
Unified Communications Manager Attendant Console Error Messages
Domino Unified Communication Services (DUCS) Problem Diagnosis
Domino Unified Communication Services (DUCS) Error Message [Cisco Unity] -
"The Domino Unified Communications Client must be installed"
Cisco Unity 7.0 Error: "8004010f /web/common/include/saconstinc.asp,- 122"

Q&As:
Cisco CallManager Attendant Console
Unified Communications Manager Support

Password Recovery:
Procedure for Cisco Unity Connection

Recent CSC Docs:
Basic SIP Call Flows & Troubleshooting Commands

Wireless

Tech Notes:
Cisco Unified Wireless Network Protocol and Port Matrix
Troubleshoot a Lightweight Access Point Not Joining a Wireless LAN Controller

Locally Significant Certificates on Wireless LAN Controllers Configuration Example

Recent CSC Docs:
"AP fails to join controller" - Lightweight Access Point (LAP) Fails to Join Wireless LAN Controller (WLC)

Events

Cisco IOS Advantage Webinar:
Recommendations for Network Application Identification and Policy

CSC Ask the Expert events