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Customer Live Event: Give Feedback on our iPhone/iPad Apps
Don't miss this opportunity to have your voice heard and to learn more about these Cisco Support Community apps!  » Read More

Available November 29: CCIE Wireless Written and Lab Exams v2.0
On November 29, Cisco will release version 2.0 of the CCIE Wireless exams, with updated requirements based on the latest wireless technology.  » Read More

Your Support Website: Wanted – Your Wisdom
How important is your input? We've made it a central force in our enhancements, and it's making industry experts take notice."  » Read More

TAC Tip - Understanding Toll Fraud Enhancements in 15.1(2)T
In this month's TAC Tip, Cisco engineer Steve Holl discusses changes in default call security behavior for IOS gateways; essential reading for anyone planning to upgrade a voice gateway off of 12.x.nbsp; » Read More

Are You Losing Power at Work?
Is your business a "bad power user"—consuming more energy than it needs, gobbling up cash, and tarring its brand by contributing excess greenhouse gas?  » Read More

Chalk Talk – A Quick Look at the Cisco IPS Sensor Initialized, Inline, and Managed
In this month's Chalk Talk, Dave Burns and Odunayo Adesina discuss deciding how and where to use the Cisco IPS, how to get it initialized/inline, and how to manage it quickly.  » Read More

Join the Cisco Support Community for New Webcasts
Register today for the new webcast "Service Provider IPv6 Deployment," and view the "Troubleshooting Cisco Wide Area Application Services" webcast from the CSC archives.  » Read More

Cisco Receives the Excellence in Innovative Support Award
The Cisco Support Community is the winner of the prestigious Technology Services Industry Association (TSIA) Fall 2011 Award for Excellence and Innovative Support!"  » Read More

Achieve Full Organizational Results and ROI That You Expect
Cisco Services can help you turn your business video vision into an actionable strategy and architecture and get results.  » Read More

Now on YouTube - Technology You Can Use From Geeks You Can Trust
Good news, TechWiseTV fans—Now you can catch our latest episodes AND videos of raccoons riding lawn mowers at the same place: on YouTube! Check out these three episodes.  » Read More

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through the Cisco Support Community.  » Read More

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products.  » Read More

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Expert to Expert

TAC Video: "How Do I... upload files directly to my TAC engineer? What are some humorous network diagrams received by the TAC?"

In this video, TAC engineers show interesting and humorous examples of network diagrams that have been uploaded to TAC engineers. Then, they explain the best way to upload files to your TAC service request to help get your issue resolved faster!

Watch it now

Many thanks to Mario Zamora Quiros for sending in this question! See how easy it is? Ask a good question, see your name in print, impress your friends, and get some free stuff too! What do YOU really want to ask a Cisco TAC engineer? Send your questions to techsupportnews@cisco.com.

Security Advisories

Multiple Vulnerabilities in Cisco ASA 5500 Series Adaptive Security Appliances and Cisco Catalyst 6500 Series ASA Services Module
Directory Traversal Vulnerability in Cisco Network Admission Control Manager
Multiple Vulnerabilities in Cisco Firewall Services Module
Cisco TelePresence Video Communication Server Cross-Site Scripting Vulnerability

Technical Documents

IP
Configuration Example:
Static NAT-PT for IPv6

Security and VPN
Configuration Examples:
ASA 8.3 and Later: Mail (SMTP) Server Access on the DMZ
ASA 8.3 and Later: Mail (SMTP) Server Access on Outside Network

Tech Notes:
ASA 8.x/ASDM 6.x: Add New VPN Peer Information in an Existing Site-to-Site VPN using ASDM
AnyConnect VPN Client Troubleshoot TechNote for MAC OSX Machines

Switches
Configuration Example:
Catalyst 2960/2950 Series Switches Using Voice VLAN

Voice and Unified Communications
Configuration Example:
Configure the Meet-Me Option on a Cisco Unified IP Phone 9971

Tech Notes:
Cisco Unified Personal Communicator Deskphone Control Issue
Unity 8.x: Install Errors
Cisco Unity Connection 8.5: Error When Trying to Switch Version
UCCX Installation Error Troubleshooting Guide

Q&As
UCCE 8.x Installation

Wireless
Configuration Examples:
Wireless LAN Controller DHCP Option 82
Wireless LAN Controller Restrict Clients per WLAN

Field Notices

Some Touch Units may remain stuck in upgrade state or unresponsive after software upgrade - Upgrade program available

Updated Technical Documents

Contact Center
Tech Note:
Unable to Run the Historical Reporting client Report after UCCX Upgrade

IP
Configuration Example:
IPv6 HSRP

Security and VPN
Configuration Example:
Basic Router Configuration Using Cisco Configuration Professional

Tech Note:
PIX/ASA: Establish and Troubleshoot Connectivity through the Cisco Security Appliance

Switches
Tech Note:
Common Error Messages on Catalyst 6500/6000 Series Switches Running Cisco IOS Software

Voice and Unified Communications
Tech Notes:
Fixing Problems with IP Phone Services
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
How to Find the Firmware Version From a Cisco IP Phone
Unified Communications Manager 5.x/6.x/7.x: Troubleshoot Extension Mobility Issues
Associate Existing Users to IP Phones with BAT
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue
Cisco Unity VMO Errors and Solutions
Troubleshoot Unity Connection 7.x/8.x Issues
Cisco Unity Connection WAV File Issues
Unity 7.x - Unable to Synchronize with Exchange 2007

Featured Articles

Customer Live Event: Give Feedback on our iPhone/iPad Apps

We are looking for your feedback on the Mobile Cisco Support Community! If you use the iPhone and/or iPad apps, you may be able to participate in a live session hosted on December 6th. Don't miss this opportunity to have your voice heard and to learn more about the apps!

Because space is limited, please fill out our questionnaire to be considered. We will be notifying attendees the first week of December.

For more information, please visit https://supportforums.cisco.com/message/3448314#3448314


Available November 29: CCIE Wireless Written and Lab Exams v2.0

On November 29, Cisco will release version 2.0 of the CCIE Wireless exams. The updated requirements are based on the latest wireless technology and validates that a professional has the expertise to design and manage wireless networks and to make mission-critical and business-critical wireless network decisions.

Learn more


Your Support Website: Wanted – Your Wisdom

We could use more of something you've already given us: Advice. Here's why.

This year we started reinventing your Cisco Support Website from the inside out – relying heavily on advice that you gave us through online feedback, advisory groups, and myriad prototype and beta reviews.

That's a big part of how we redesigned the main support page, and how we're redesigning the Bug Search Tool [in beta]. We're also using your guidance to simplify the Software Download area, and to streamline tools for opening and managing your support cases.

How important is your input? We've made it a central force in our enhancements, and it's making industry experts take notice. siteIQ web analysts recently evaluated the support websites of 23 leading tech companies. Their verdict?

"Cisco.com's support site took first place usability honors – a testament to all the hard work we've seen on the site this year."

To keep us on track, we're looking for more of your wisdom. How are we doing with the refreshed support page? With the Bug Search Tool? What else would help you resolve technical issues faster? Would you like sneak peeks at concepts that are still "in the works"?

Getting singled out for "best-in-class innovations" among industry peers is good. Joining forces with you to engineer change that works is even better.

So please keep counseling us — we're waiting for you to tell us what you think.


Are You Losing Power at Work?

Is your business a "bad power user"—consuming more energy than it needs, gobbling up cash, and tarring its brand by contributing excess greenhouse gas (GhG)?

Find out how this technical supervisor saves his company up to $12,000 annually, and saves on tech support too. Brought to you by the Cisco Innovators Program.

Read More


Join the Cisco Support Community for New Webcasts

Check out these two new webcasts from Cisco Support Community:

  • Service Provider IPv6 Deployment

    Register today for this Cisco Support Community live webcast. Please join us on Tuesday, December 6, at 8 a.m. Pacific Time (11 a.m. Eastern Time) for this live interactive event.

    During the live event, Cisco subject matter expert Salman Asadullah will focus on service provider IPv6 deployment techniques in core networks, which will help network designers and administrators understand IPv6 operation and implementation options for native IPv4 and Multiprotocol Label Switching (MPLS) core environments. This session will also shed light on IPv6 multihoming and addressing and Cisco Carrier-Grade IPv6 (CGv6) solution considerations in core networks.

    Register now


  • Troubleshooting Cisco Wide Area Application Services

    Join Cisco subject matter expert Bhavin Yadav as he presents how to troubleshoot Wide Area Application Services (WAAS) application optimization (AO) effectively. He will focus more on individual AO troubleshooting, and he will explain about the different ways to work around AO issues with minimum effects on the traffic.

    View this webcast anytime from the CSC archive page.

Cisco Receives the Excellence in Innovative Support Award

The Cisco Support Community is the winner of the prestigious Technology Services Industry Association - TSIA - award for the Fall 2011 for Excellence and Innovative Support!

Our commitment to continued innovation and operational excellence is recognized by the industry!


Achieve Full Organizational Results and ROI That You Expect

Cisco Services can help you turn your business video vision into an actionable strategy and architecture and get results.

Learn more


Now on YouTube - Technology You Can Use From Geeks You Can Trust

Good news, TechWiseTV fans—Now you can catch our latest episodes and videos of raccoons riding lawn mowers at the same place: on YouTube! We're posting all-new TechWiseTV broadcasts to Cisco's YouTube channel, so whether you're interested in Borderless Networks, Collaboration, or Virtualization, it's easier than ever to stay current on our latest solutions. View and subscribe today.

Check out these episodes:

  • The IPv6 Implementation Action Plan
    If you're considering a migration to IPv6, you won't want to miss this episode. Join our Cisco experts as they walk through the keys to successful implementation, including the security implications of IPv6 integration, Cisco's own real-world experiences with IPv6, and a detailed assessment of the realities of NAT64 translation. View now
  • PCI Compliance Made Simple
    It's the "Everything You Wanted to Know About PCI But Were Afraid to Ask" episode! Join our experts as they tackle the fundamentals of PCI, navigate the ins and outs of compliance, dig into design and implementation, and even offer tips for a successful audit. As always, the TWTV team brings it real. View now
  • Enhance Your Power Options with Cisco UPOE
    Cisco UPOE, or Universal Power over Ethernet, is a Cisco innovation offering up to 60 watts on a standard Cat5 cable. This episode of TechWiseTV covers everything from the physical challenge of putting that much power on such a small cable, to the equipment, the management, and the real-world benefits UPOE can bring to your operation.View now

Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "Smart Care," now through November 18
  • "Understanding WAAS Platform," now through November 18
  • NO NEW EVENTS DURING U.S. THANKSGIVING WEEK
  • "VPN," November 24 through December 9

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.


New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the November release include documentation for the following:

  • Cisco Prime Optical
  • Cisco Secure Access Control System
  • Cisco Identity Services Engine

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.


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