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Things I Can Do to Protect My Network from Getting Hacked
Check out this Cisco Support Community webcast, and learn some of the reasons why enterprise network segments become compromised despite their state-of-the-art network security.  » Read More

New Entry-Level Certification: Cisco Certified Technician
The Cisco Certified Technician (CCT) training and certification programs are designed for technicians who perform onsite support and maintenance of Cisco infrastructure for Routing and Switching, TelePresence, and Data Center solutions.  » Read More

Your Support Website: What's Next after Bug Toolkit?
We invite you to test drive the forthcoming beta version of the Bug Search Tool and tell us what you think. "  » Read More

TAC Tip - IPv6 Subnetting: Overview and Case Study
In this month's TAC Tip, Pete Lumbis gives an IPV6 subnetting example and illustrates how it could be used in a sample network topology.  » Read More

Meet One of CSC's Top Contributors: Brad Magnani
Brad Magnani has been participating actively in the Cisco Support Community since he joined the company in 2007 and has won several Cisco Achievement Program awards for his contributions.  » Read More

Realize New Opportunities and Reinvent Business Processes
Utilize this new Cisco Video Assessment Tool to help you achieve greater productivity and change business outcomes.  » Read More

Webcast in Polish: Cisco Security Architecture for Corporate Networks
Join us on Tuesday, September 27, at 10 a.m. Warsaw Time (CEST) for this live event and learn about Cisco architecture, design, and security products.  » Read More

Rate Your Favorite Chalk Talk
Each month we bring you a technical article from some of Cisco's top engineers. Now, rate your favorites.  » Read More

Increase ROI on the World's Leading Collaboration Solution
Empower more users and improve your ROI in Cisco TelePresence. Learn how with TelePresence Optimization Services.  » Read More

Compact, Hardened, and Versatile
The Cisco 819 Integrated Services Router (ISR) G2 is the smallest form factor Cisco IOS router that works across all vertical markets.  » Read More

Technology You Can Use from Geeks You Can Trust
Now playing on TechWiseTV: Automating Video Delivery on the Network.  » Read More

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community.  » Read More

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products.  » Read More

Cisco IOS Advantage Webinar: Creating Zero-Touch Carrier Ethernet Services
This 2-hour webinar discusses how Dynamic Ethernet Services Activation (DESA) works, in call flow level detail, and includes uses cases.  » Read More

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Expert to Expert

TAC Tip: How Do I... conserve energy by routinely reducing power to Power-Over-Ethernet devices?
Cisco TAC engineers Blayne Dreier and Joe Clarke answer this question sent in by Martin Eardly...

You can routinely reduce the power consumption of 6900, 8900, and 9900 series Cisco IP Phones to 1 watt or less by using the Cisco EnergyWise Power Save Plus mode. Power over Ethernet-capable switches, including the 2960, 2960-S, 3560, 3560-E, 3560-X, 3750, 3750-E, 3750-X, 4500, and 6500, support Cisco EnergyWise.

Read the complete answer online.

Many thanks to Martin for sending in his question! What do YOU really want to ask a Cisco TAC engineer? Send us a good question and we'll give you a good answer (and some free stuff too). Send your ideas to techsupportnews@cisco.com.

Security Advisories

Infected Cisco Information Packet and Warranty CDs
Open Query Interface in Cisco Unified Communications Manager and Cisco Unified Presence Server
Denial of Service Vulnerabilities in Cisco Intercompany Media Engine
Cisco Unified Communications Manager Denial of Service Vulnerabilities
Apache HTTPd Range Header Denial of Service Vulnerability
Denial of Service Vulnerability in Cisco TelePresence Codecs

Technical Documents

IP
Configuration Examples:
IPv6 HSRP
OSPFv3 Virtual Link

Mixed Technologies
Q&As:
LAN-2-LAN Software

Security and VPN
Configuration Example:
ASA 8.x: Basic IPv6 Configuration on ASA Using ASDM

Tech Notes:
VPN Gateway Device Configured as Responder in Crypto Negotiation
ASA 8.3: Establish and Troubleshoot Connectivity Through the Cisco Security Appliance
ASA 8.3 and Later: Monitor and Troubleshoot Performance Issues

Switches
Configuration Example:
Catalyst 6500 Series Switches CatOS Port Security

Voice and Unified Communications
Configuration Examples:
Import COBRAS to Unity Connection 8.5 from Unity 5.x
Unified Personal Communicator 8.x: Fetch Contact Photos from a Web Server
MGCP Support on a VRF Enabled Router
Enable E-mail Message Notifications for a Subscriber in Cisco Unity Express

Tech Note:
CUIC 8.5: Unable to Export the Reports to Excel

Wireless
Configuration Example:
Wireless Control System and Prime Network Control System Administration with Secure Access Control Server 5.x

Tech Note:
WGB Roaming: Internal Details and Configuration

Field Notices

15454 CE-1000 interoperability issue with other vendor products specifically the ALU9500 MPR (SW up grade available)
UCS C200/C210 Power Supply Overheats Under Light Load Conditions - Hardware Replacement Required

Updated Technical Documents

Contact Center
Tech Notes:
Cisco IPCC Express: Troubleshooting Calls Stuck In Queue
UCCX 7.0: Unable to Login to Cisco IP Phone Agent
Agents Not Displayed on Cisco Supervisor Desktop
IPCC Express Troubleshooting Tips for Upgrade, Backup, and Restore Issues
IPIVR File System Errors

Switches
Configuration Examples:
Multicast VLAN Registration (MVR) on a Catalyst 3750 Sample Configuration
PIM Stub Routing on Catalyst 3750, and 3560 Series Switches

Security and VPN
Configuration Examples:
PIX/ASA 7.x: Enable FTP/TFTP Services
ASA/PIX: IPsec VPN Client Addressing Using DHCP Server with ASDM

Tech Note:
PIX/ASA 7.X Issue: MSS Exceeded - HTTP Clients Cannot Browse to Some Web Sites

Voice and Unified Communications
Configuration Example:
ViewMail AdminConfig.xml

Tech Notes:
Configuring Cisco IP Phone Speed Dial Buttons with CallManager 3.3x and 4.x
Cisco IP Manager Assistant – IPMA
Cisco Unified Communications Manager 5.x/6.x/7.x - Troubleshooting My Fast Dials and Personal Address Book Issues
Cisco CallManager: Troubleshooting RTMT Issues
Unified Communications Manager 5.x/6.x/7.x/8.x: Troubleshoot Extension Mobility Issues
Cisco Unified Communications Manager 6.x/7.x/8.x: Mobility Softkey Errors
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue
CUCM 6.x/7.x/8.x: Bulk Administration Tool (BAT) Errors
Troubleshooting Port Lockups in Cisco Unity
Troubleshoot Unity Connection 7.x/8.x Issues
Troubleshoot Visual Voicemail Issues

Wireless
Configuration Examples:
VLANs on Wireless LAN Controllers
RADIUS Server Authentication of Management Users on Wireless LAN Controller (WLC)
Authentication of Wireless LAN Controller's Lobby Administrator via RADIUS Server

Tech Note:
Aggressive Load Balancing on Wireless LAN Controllers (WLCs) Release 6.0.182.0 and Earlier

Featured Articles

Webcast: Things I Can Do to Protect My Network from Getting Hacked

Check out this Cisco Support Community webcast, and hear Cisco subject matter expert Jazib Frahim cover some of the reasons why enterprise network segments become compromised despite their state-of-the-art network security technologies and products that are deployed. Do they get compromised because of product or technology limitations or are there other factors that cause the network infrastructure to be exposed to attackers?

Jazib Frahim (CCIE 5459) is a technical leader in the Worldwide Security Services Practice of Cisco's Advanced Services for Network Security. He was previously a technical leader for Cisco's Technical Assistance Center (TAC) Security team, leading engineers in resolving complicated security and VPN technologies. He holds two CCIE certifications, one in Routing and Switching and the other in Security.

Watch it now.


New Entry-Level Certification: Cisco Certified Technician

The CCT training and certification programs are designed for technicians who perform onsite support and maintenance of Cisco infrastructure for Routing and Switching, TelePresence and Data Center solutions. The CCT certifications validate the job skills of hardware field engineers who perform onsite support, maintain Cisco equipment, and effectively work with the Cisco Technical Assistance Center to resolve onsite support issues. The modular online training can be conveniently accessed when needed, maximizing flexibility for technicians serving customers in the field.

For more information, visit the Cisco Certified Technician certification program.

To register for the online training, visit www.cisco.com/go/technician.


Your Support Website: What's Next after Bug Toolkit?

Ever hit a patch when things just don't work right? We did recently, when Bug Toolkit started performing in ways that disappointed us and may have frustrated you.

But, behind every unpleasant surprise lurks an opportunity, and we'd like to seize this one by inviting you to try out the forthcoming beta version of the Bug Search Tool. Arriving soon but actually in the works for some time, this tool is enhanced to give you:

  • Better, faster searches
  • More comprehensive results
  • A voice in rating the quality of bug information

We are eager for you to test drive this new service and tell us what you think so we can improve it further.

Interested? Then come to our discussion forum,. That’s where we’ll announce the beta, share reactions, and discuss improvements as well as plans to make Bug Search Tool available to everyone. Please join the discussion forum now.


Meet One of CSC's Top Contributors: Brad Magnani

Brad Magnani has been participating actively in the Cisco Support Community since he joined the company in 2007, and he has won several Cisco Achievement Program awards for his contributions.

Career-wise, he says, "I enjoy building my personal network with customers/partners that I've supported over the years both on CSC and as a result of attending Cisco Live 2011."

We caught up with him in June 2011 to find out what's in it for Cisco—and for him. Read more about Brad at https://supportforums.cisco.com/docs/DOC-17182


Realize New Opportunities and Reinvent Business Processes

Utilize this new Cisco Video Assessment Tool to help you achieve greater productivity and change business outcomes.

Try the tool today.


Webcast in Polish: Cisco Security Architecture for Corporate Networks

Please join us on Tuesday, September 27, at 10 a.m. Warsaw Time (CEST) for this live event.

During the event you will learn from Cisco subject matter expert Gawel Mikolajczyk about Cisco architecture, design, and security products. A panel of experts will be ready to answer your questions.

Gawel Mikolajczyk, CCIE 24987, graduated in telecommunication services on EiTT PW. He has worked for Cisco since 2006, first as a system engineer responsible for development of service providers, and later for medium enterprise customers. Now he is a regional consultant engineer for security technologies in Central Europe.

This event is open to all, including partners. We look forward to your participation. You can win prizes if you fill out a survey after attending the live event.

Register now.


Increase ROI on the World's Leading Collaboration Solution

Empower more users and improve your ROI in Cisco TelePresence. Learn how with TelePresence Optimization Services.

Watch the video and read the white paper to understand how Cisco TelePresence Optimization Services work.


Compact, Hardened, and Versatile

The Cisco 819 Integrated Services Router (ISR) G2 is the smallest form factor Cisco IOS router that works across all vertical markets.

It takes a major role in enabling machine-to-machine (M2M) applications. It also helps enterprises break traditional branch borders and extend the corporate 3G wireless WAN network services to the micro branch, such as ATMs, kiosks, digital signage, or a small remote branch.

The 819 ISR G2 is available in both hardened (industrial grade components) and non-hardened form factors and offers the feature richness of Cisco IOS, extensive 3G and 4G management capabilities as well as a dual SIM.

Learn more.


Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

Automating Video Delivery on the Network
Discover how the latest Cisco innovations enable automated device configuration for any media type, minimize troubleshooting, and ensure a high-quality user experience anywhere.

Learn more and register, or watch a preview of this episode.


Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "Upgrading CRS1 System to CRS3," September 26 through October 7
  • "UCS v2," September 26 through October 7
  • "Nexus 3000," October 10 through October 21
  • "Cisco IP Cameras and VSM," October 10 through October 21

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.


New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the September release include documentation for the following:

  • Cisco Nexus 7000 Series
  • Cisco Prime Optical 9.3
  • Cisco MDS 9000

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed.


Cisco IOS Advantage Webinar: Creating Zero-Touch Carrier Ethernet Services

Join us on October 5 at 8:00 am PT for a 2-hour discussion on Dynamic Ethernet Services Activation (DESA). DESA is the natural evolution of two major edge technologies: Broadband and Carrier Ethernet. It enables service providers to offer Carrier Ethernet services with subscriber self-management capabilities from the Broadband world. This provides zero touch provisioning which drives better customer satisfaction.

DESA is a unique technology, marking a first in the industry. This 2-hour webinar discusses how DESA works, in call flow level detail, and includes use cases.

Register now.


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