Your Support Website: What You're Saying About Our New Design
We are taking stock of your reactions to the redesigned Cisco Support Website, especially as we weigh our next moves to simplify your most common and urgent online tasks. So if you have feedback to share, we want to hear it.
Here are some comments we have already heard from customers, partners, and industry web analysts:
- "The new support page is much easier to navigate and easier on the eyes."
- "Fantastic! I love what you've 'done with the place'…"
- "No flash, all task…"
How similar is your experience?
- What do you think of the Product Support tab – does it help you jump straight to technical content?
- How do you use the Downloads tab – does it help you get directly to the software you need?
- How much of an improvement is the new Contacts/Support Cases tab when you need direct assistance?
Your input was instrumental in this redesign, and we continue to rely on your thoughts as we gauge our success and plan our next steps. So, if you haven't visited the Cisco Support Website home page lately, give it a try and tell us what you think.
Cisco Support Community, Now in Spanish
The Cisco Support Community (CSC) is an interactive website where you can have discussions about Cisco networking products and technologies with experts and networking professionals around the world. We now offer the community in Spanish!
In August 2011, we are opening the Spanish community to all users. Take this fresh opportunity to log in, collaborate, and participate with colleagues from all across Latin America, Spain, and other countries. Be sure to invite your customers and partners to join the site, too.
Find out more, or visit the community now.
What Do You REALLY Want to Ask a Cisco TAC Engineer?
Send us your question and a Cisco TAC Engineer will answer it in our new Expert to Expert section. It doesn't even have to be a technical question…
Do you want to know the most common TAC case opened? Or the most unusual? Or the most ridiculous? What really happens AFTER your TAC case is opened?
Send us a good question and we'll give you a good answer (and send you some free stuff too).
Now Available: The Cisco Technical Support iPad® App
Get connected today. Cisco's first iPad app for technical support, unique in the industry, enables real-time interactions with Cisco Support Community, our one-stop destination for support forums, blogs, and technical expertise.
Find solutions to your troubleshooting needs anywhere, anytime! Download the Cisco Technical Support iPad and iPhone app today by searching for Cisco Technical Support on iTunes.
NEW – Portuguese and Russian Cisco Support Community Pilots
We are very excited to announce the launch of two new Cisco Support Community pilots: Portuguese and Russian!
The Portuguese and Russian communities are interactive websites where you can have discussions on Cisco networking products and technologies with subject matter experts and networking professionals. The communities are platforms where Portuguese and Russian speaking users around the world can share their technical knowledge and interact with one another asking questions on various topics related to networks and technology. During this initial stage, we have launched pilot sites that will be available only to a selected number of users.
Be one of the first to join and participate! The first 20 people that register will be eligible to participate in a raffle for a prize.
Register here for the Portuguese pilot. Register here for the Russian pilot.
Cisco IOS Advantage Webinar: IPv6 Deployment and Operation Experiences
Join us on September 7 at 8:00 am PT for a 2-hour discussion on deployment and operation experiences implementing IPv6 on an existing network infrastructure.
During this webinar, we will talk about Cisco's IPv6 strategy and review supported Cisco products when adding IPv6 onto a network infrastructure in a safe and scalable manner. We will follow with some industry leading best practices and share deployment insight and lessons learned from the IPv6 deployments at Interop Las Vegas and Cisco Live 2011 events.
SVP Joe Pinto Blogs on Innovation (and Recognition) in Technical Support
Customers have come to expect the same kinds of deep, intimate, and on-demand relationships and technologies that they experience every day in their personal lives. These growing customer expectations have been catalysts for Cisco and our partners to find new ways to marry technology innovation with a new, more proactive services model.
Learn how Cisco's innovation, depth of industry knowledge, and networking expertise provide an unmatched foundation for smart services.
Technology You Can Use From Geeks You Can Trust
Now playing on TechWiseTV...
Unified Communications Management Made Simple
Discover how to relieve your unified communications management headaches as our experts explore the Cisco Unified Communications Management Suite (UCMS).
Learn more and register, or watch a preview of this episode.
Upcoming "Ask the Expert" Events from Cisco Support Community
Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:
- "QoS on Catalyst Switches," now through August 26
- "iPads on Your Network," now through August 26
- "Webcast: MPLS VPN," now through August 26
- "Physical Security," August 29 through September 9
- "Nexus 3000," August 29 through September 9
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
To attend an event or participate in a discussion forum, visit the Cisco Support Community.
New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.
In addition to many new and revised documents, highlights of the August release include documentation for the following:
- Cisco 7600 Series Router
- Cisco TelePresence Exchange System
- Cisco Prime Network Control System
View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed.