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Your Support Website: "Simplified Online Technical Support? Where?"
Check your Support home page. And don't be surprised by a website that looks, feels, and acts different re-imagined to simplify your online support life.  » Read More

TAC Engineer(Expert) + You(Expert) = Expert to Expert
Have you seen our new Expert to Expert section? Maybe not, since it sits just below the fold on this page. This month features a video created especially for the TSNL readers by Cisco TAC escalation engineers Blayne Dreier and Jay Johnston. So start scrolling... or just click here.

TAC Tip: License Corrupted When Downloaded Via Entourage/Outlook for Mac
This month's TAC Tip from Brad Magnani shows how to avoid corrupting your Unified Communications licenses if using Entourage/Outlook for Mac.  » Read More

Learn from the Experts during Cisco Support Community Webcasts
Cisco Support Community sessions allow you to connect with the people who design and develop Cisco solutions, so you can get their perspective on the best approach to your unique challenges.  » Read More

Chalk Talk: Q&A- Virtualization and IPv6
Sanjay Hooda, co-author of "IPv6 for Enterprise Networks," answers questions about virtualization as it relates to IPv6.  » Read More

Cisco at Enterprise 2.0
Register to watch the Cisco keynote available on-demand and discover how Enterprise 2.0 initiatives help transform sales, marketing, customer support, and product development.  » Read More

Enhance the Fan Experience
Support tablets and smartphones with Cisco Aironet 3500p Access Point for high-density wireless in stadiums and arenas.  » Read More

Technology You Can Use from Geeks You Can Trust
Now playing on TechWiseTV: "Taking Charge of Wireless Network Control," and "Prime Time for Policy, Identity, and Management."  » Read More

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community.  » Read More

New Cisco Product Documentation Available Online
"What’s New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products.  » Read More

Related Links

» Mobile Version
» TS News Website
» Cisco Support Website
» Cisco Support Community
» DocWiki
» Contact the TAC

Expert to Expert

Video TAC Tip – Why The Cisco TAC Is Creating Targeted Technology Videos
In this episode, TAC engineers discuss the method and motivation behind the creation of targeted technology videos for Cisco customers.

What technology area or specific problem would you like to see addressed here? Send your ideas to techsupportnews@cisco.com.

Security Advisories

Default Credentials for root Account on the Cisco Media Experience Engine 5600
Default Credentials Vulnerability in Cisco Network Registrar
Multiple Vulnerabilities in Cisco AnyConnect Secure Mobility Client
Multiple Vulnerabilities in Cisco Unified IP Phones 7900 Series

Technical Documents

IP Routing
Configuration Example:
Configure the IPv6 BGP Local Preference Feature

Security and VPN
Configuration Examples:
ASA 8.3(x): Connect Three Internal Networks with Internet
ASA 8.3 and Later: Set SSH/Telnet/HTTP Connection Timeout using MPF
ASA 8.2: Configure Syslog using ASDM

Tech Notes:
ASA 8.3 and Later: Disable Default Global Inspection and Enable Non-Default Application Inspection using ASDM
ASA 8.2: Port Redirection (Forwarding) with nat, global, static, and access-list Commands Using ASDM

TAC Case Solution:
ASA Phone Proxy Troubleshooting and Common Problems

Switches
Configuration Example:
SPAN Configuration on a Nexus 7000 Series Switches

TAC Case Solution:
What is the Difference between an IP Base Image and an IP Services Image

Voice and Unified Communications
Configuration Example:
Register Cisco Unified 9971 IP Phone to Cisco Unified Communications Manager Express

Tech Notes:
CUCM 7.x: "java.sql.SQLException" Error when Gateway/Route List Selected
UCCX 7.x/8.x: Troubleshoot Cisco Desktop Administrator Errors
Cisco Unified IP Phone 6900 Firmware Upgrade from 8.5 (x) to 9.1(1)
Unified CCX 7.x: Data Migration Backup Failed

TAC Case Solution:
How to Modify/Change the Background Image of an IP Phone (new)

Wireless
Tech Notes:
Flex 7500 Wireless Branch Controller Deployment Guide
Cisco Adaptive wIPS Enhanced Local Mode (ELM) Configuration and Deployment Guide
Cisco 2500 Series Wireless Controller Deployment Guide

TAC Case Solutions:
Web Authentication on WLC (wireless and wired) : Complete Guide

Field Notices

Cisco Unified Communications Products Might Experience "media check failure" When Installing Product; Workaround Provided
CRS-MSC-B and CRS-FP40 Boards Will Start Using RLDRAM2 Because of Component EOL - Mandatory SMU Required for Both HW Types

Updated Technical Documents

Contact Center
Tech Notes:
Logging into Cisco Supervisor Desktop Fails - Supervisor Desktop ID without a Team
Troubleshoot the Subflow - CRS Script

TAC Case Solution:
Understanding and Deploying UCS B-Series Storage Area Networking

IP Routing
Q&As:
EIGRP

Security and VPN
Tech Note:
Cisco Guide to Harden Cisco IOS Devices

Security
Q&As:
Nexus 7000

Voice and Unified Communications
Configuration Example:
How to Configure Unified Communication Manager Directory Integration in a Multi-Forest Environment

Tech Notes:
IP Phone Replies to One Ping Out of Two
Troubleshooting Cisco Unified Communications Manager MOH Issues
Cisco Unified Communications Manager 5.x/6.x/7.x - Troubleshooting My Fast Dials and Personal Address Book Issues
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
Cisco CallManager: Troubleshooting RTMT Issues
CUCM 8.x: Extension Mobility Error Message
Cisco Unified Communications Manager 6.x/7.x: Pressing Mobility Softkey Shows the "You are not a valid Mobile Phone User" Error
Troubleshooting Cisco Unified Enterprise Attendant Console Issues
Upgrading Analog Telephone Adaptors (ATAs)
Daylight Savings Time Impact on Cisco CallManager Express and Cisco Unity Express in Australia
Troubleshoot ViewMail for Outlook Issues
Cisco Unity Event Log Errors
Unity 7.x System Administrator Web Issues

Wireless
Configuration Example:
H-REAP Modes of Operation

Tech Notes:
H-Reap Design and Deployment Guide
Wireless LAN Controller Layer 2 Layer 3 Security Compatibility Matrix

Featured Articles

Your Support Website: "Simplified Online Technical Support? Where?"

Check your Support home page. And don't be surprised by a website that looks, feels, and acts different – re-imagined to simplify your online support life.

Find more of what you want in fewer clicks. A new three-tab display cuts a straighter, more intuitive path to your desired resources:

  • Product support content
  • Software downloads
  • Cisco contacts
  • Tools to open a support case

There's a whole story behind this latest effort to help you achieve more in less time. We blended best practices with wisdom from users worldwide to rearrange and redesign the website around what you need most often.

But why say more when you can judge for yourself? Please check it out.


Learn from the Experts during Cisco Support Community Webcasts

Register now for these upcoming webcasts:

  • Cisco Unified Border Element for PSTN SIP Trunks
    Please join us on Tuesday July 26 4:00 p.m. Sydney (UTC +10) for this live, interactive event. (Paris: 8:00 a.m. CEST UTC +2 hours).

    During the live event you will learn from Cisco subject matter expert Randy Wu about best practices on how to configure and troubleshoot Cisco Unified Border Element (UBE) for the public switched telephone network (PSTN) Session Initiation Protocol (SIP) trunks.

  • Introduction to MPLS VPN
    Please join us on Wednesday August 17 4:30 p.m. IST (India UTC +5:30 hours) for this live, interactive event at (1:00 PM CEST Brussels (UTC +2); 7:00 AM EDT New York (UTC -4)

    Get an introduction to MPLS VPN from Cisco subject matter expert Nagendra Kumar during this live event. He will discuss the common terminology configuration, and best practices in setting up MPLS VPN networks.

Register today for either event. Events are open to all customers and partners. Registration opens two weeks prior to each event. We look forward to your participation.

Note: Check out the Expert Videos also available on the Cisco Support Community


Cisco at Enterprise 2.0

Register to watch the Cisco keynote available on-demand and hear Jim Grubb discuss how Cisco Quad™ social software helps organizations break down technology silos and barriers to provide a transparent experience that encourages a new era of productivity, innovation, and growth.

Register now


Enhance the Fan Experience

Support tablets and smartphones with Cisco Aironet 3500p Access Point for high-density wireless in stadiums and arenas.

Get the details


Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

Taking Charge of Wireless Network Control
Learn how to manage up to thousands of remote deployments with simplified provisioning, centralized control, and automated security.

Learn more and register, or watch a preview of this episode.

Prime Time for Policy, Identity, and Management
Learn how two new ground-breaking platforms give you complete visibility and control of all endpoints - even tablets - regardless of device, network, or location.

Learn more and register, or watch a preview of this episode.


Upcoming “Ask the Expert” Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • “Configuring and Troubleshooting Session Persistence on ACE,” now through July 29th
  • “Cisco's Hosted Collaboration Solution,” now through July 29
  • “LAN Switching,” August 1 through August 12
  • “Branch Office Wireless Strategies,” August 1st to August 12th

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.


New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the July release include documentation for the following:

  • Cisco Wide Area Application Services
  • Cisco Active Network Abstraction
  • Cisco Unified MeetingPlace

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed.

About This Newsletter

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