Technical Services News
September 2010

Security Advisories

Technical Documents

Field Notices

DocWiki Configuration Examples

Updated Technical Documents

Related Links

About This Newsletter

Cisco Collaboration User Group Offers Exclusive Access to Cisco
Join the Cisco Collaboration User Group to influence Cisco product direction, access exclusive programs and tools, learn from experts, and expand your peer network. More...

Reader Tip - Help Improve the IOS CLI Experience by Using "logging synchronous"
If you are tired of being interrupted by a syslog or error message when using the CLI of Cisco IOS while trying to configure the device, this tip from Olivier Zheng might help. More...

More Personal Software Downloads Are Here
You can now enjoy a more personal software download experience that is seamless with other Cisco Support Website resources. More...

Participate in a Borderless Experience: Win a Trip to Your Wonder of the World
Join us on October 5 for a live, special event as we unveil new Cisco borderless networks and data center solutions. More...

New Cisco Support Community Facebook Application
Add the new Cisco Support Community Facebook application to get connected with your networking peers and participate in live discussions. More...

Chalk Talk – Workload Mobility across Data Centers and onto the Cloud
Server virtualization is rapidly growing in today's data center, but in order to achieve true mobility of the workloads, there are key sets of requirements on the infrastructure. In this Chalk Talk, Balaji Sivasubramanian will take a quick look at the upcoming technology solutions which help you achieve your goals. More...

Technology You Can Use from Geeks You Can Trust
On TechWiseTV, discover how you can enable employees anywhere to solve challenges more quickly. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Multiple Vulnerabilities in Cisco ASA 5500 Series Adaptive Security Appliances
Multiple Vulnerabilities in Cisco Firewall Services Module
Multiple Vulnerabilities in the Cisco ACE Application Control Engine Module and Cisco ACE 4710 Application Control Engine
SQL Injection Vulnerability in Cisco Wireless Control System
Cisco IOS Software TCP Denial of Service Vulnerability
Cisco Unified Communications Manager Denial of Service Vulnerabilities
Cisco Unified Presence Denial of Service Vulnerabilities
Cisco IOS XR Software Border Gateway Protocol Vulnerability

Configuration Example:
Sample Configuration for OSPFv3

White Paper:
Cisco IOS NAT - Integration with MPLS VPN

TAC Case Collection Solution:
Internal Hosts Cannot Access the Outside Network Because NAT Does Not Translate

Configuration Example:
Configuration of Jumbo MTU on Nexus 5000 and 7000 Series

TAC Case Collection Solution:
Module Status Shows "unsupported module" When Installed in Slot 10 of the Catalyst 4510R Switch Chassis with Supervisor V Running Cisco IOS®

Configuration Example:
IOS Easy VPN: IPsec over TCP Support on any Port with Cisco Configuration

TAC Case Collection Solution:
How to Configure the Demilitarized Zone (DMZ) Interface in the ASA 5500 Series Firewalls

Configuration Examples:
Cisco Unified Border Element High Availability (HA) Using HSRP
Unified Communications Manager: Install a Trusted (SSL) Certificate

Tech Notes:
UCCX: Unable to Generate Historical Reports
Unity Connection 7.x: Troubleshoot Backup Issue

Q&As:
Unified Communications Manager Express 7.x and Later FAQ

TAC Case Collection Solution:
User is Unable to Connect ATA to Modem

Tech Notes:
Troubleshoot 802.11n Speeds
Rogue Management in a Unified Wireless Network

TAC Case Collection Solution:
Received the DOT11-6-ROGUE_AP: Rogue AP [mac-address] Reported. Reason: [chars] error message

CRS: Certain 8-10GBE Boards May Have Fuse Reliability Issue which Can Degrade over Time - Upgrade Program Available

Service Provider VPLS
Nexus 7000 - OTV - Design and Configuration
ASA5580-40 TCP Throughput Performance Single Context 4 Interfaces
Data Center Switch Deployed as an Aggregation for Multiple Switches
Campus Switch Deployed as an Aggregation for VLANs

CONTACT CENTER

Tech Notes:
Historical Reporting Client (HRC) User Login Fails
User Unable to Generate Report on WebView
UCCX: Unable to Generate Historical Reports

Q&As:
Historical Reports for IPCC Express FAQ

DATA CENTER

Configuration Examples:
Upgrade BIOS on Cisco UCS Server Blade
Common Tips in UCS Firmware Management
Cisco UCS Firmware Versioning

VOICE AND UNIFIED COMMUNICATIONS

Configuration Example:
Unity Failover Wizard

Tech Notes:
Unity System Administrator (SA) Web Troubleshooting Guide
SQL Server Replication for Cisco Unity Failover
CallManager 6.x/5.x: CDR/CMR Error
Cisco Unity Connection WAV File Issues
Media Master Control Bar Issue with Unity 7.x
Cannot Complete Cisco Unity Installation - Receive Error when Running Message Store Configuration Wizard
Cisco CallManager: Troubleshooting RTMT Issues
Database Replication Error in Cisco Unified Communication Manager 6.1
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
Fixing Problems with DC Directory
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue

Cisco Collaboration User Group Offers Exclusive Access to Cisco

The Cisco Collaboration User Group is exclusively for Cisco customers interested in connecting with peers and Cisco development teams. Through the user group you can influence the direction of Cisco collaboration solutions, including IP telephony, mobile applications, customer care, TelePresence, conferencing, messaging, and enterprise social software. The Cisco Collaboration User Group has over 1,600 members world-wide and has the full support and sponsorship of the Cisco Development Organization.

Membership is free. Visit the Cisco User Groups Community to learn how you can interact with experts, expand your peer network, and access exclusive programs and tools, such as monthly NDA and technical briefings, a Feature Request Tool, and advisory Special Interest Groups.

Learn more and join today.

You can now enjoy a more personal software download experience that is seamless with other Cisco Support Website resources. You will find both the software and related content in one location, saving you time and clicks. And you will have ways to customize your experience to make quicker, more informed decisions about all your Cisco devices.

Here are some highlights:

• Save your devices and notifications right from the Download Software area
• View software release notes, known bugs and product information
• See all software release and troubleshooting information for your saved devices on the same page
• Use the My Cisco "Recently Used Products" module for quick access to software information about the devices that matter to you

By consolidating your software choices and related support information, we are striving for a download process that is simple, robust, and more personal.

Experience it by logging into the Download Software area, or by viewing a quick Flash tour.

Join us on October 5 for a live, special event as we unveil new Cisco borderless networks and data center solutions. Test your networking knowledge in the 3D Cisco Borderless Challenge for a chance to win a trip to your wonder of the world.

Register now or learn more about the challenge.

Add the new Cisco Support Community Facebook application to get connected with your networking peers and participate in live discussions. Remember to add it to your profile.

To see it in action, visit our Facebook page and click the Cisco Support tab.

Now playing on TechWiseTV...

Business Video: Mastering the New Change Agent
Discover how you can enable employees anywhere to solve challenges more quickly by locating relevant video content and "hidden" expertise within your organization.

Learn more and register to view today.

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

• "SPA and ATA Phones," now through September 24
• "IPS," now through September 24
• "WAAS Troubleshooting," September 27 through October 8

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the September release include documentation for the following:

• Cisco Active Network Abstraction
• Cisco Transport Manager
• Catalyst 2360 Switch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Forget Your User ID or Password?
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