Technical Services News
August 2010

Security Advisories

Technical Documents

Field Notices

DocWiki Configuration Examples

Updated Technical Documents

Related Links

About This Newsletter

Get Connected to the "Geek to Geek" Blog
If you're a long-time fan of TechWiseTV's Jimmy Ray Purser, you'll want to also check out what he's been saying in this monthly post. More...

Chalk Talk: Auditing Unified Communications Security
The Cisco Unified Communications solutions provide a vast array of security technologies that can prevent eavesdropping, toll fraud, and denial of service if deployed correctly. More...

More...

Technology You Can Use from Geeks You Can Trust
On TechWiseTV, learn why today’s security threats are so hard to detect. Also, experts reveal how you can extend virtualization and cluster domains across multiple data centers. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community. More...

Itron Wins Industry Award with Cisco Services Solution
Cisco was honored as the technology enabler that made the proactive, diagnostic alert solution possible. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Hard-Coded SNMP Community Names in Cisco Industrial Ethernet 3000 Series Switches Vulnerability
CDS Internet Streamer: Web Server Directory Traversal Vulnerability

Configuration Example:
IPv6 over MPLS VPN

TAC Case Collection Solution:
Cannot Access the Internet

Configuration Example:
VPN Connection through Zone-based Firewall Router

Password Recovery:
Procedure for the Cisco 1900 Integrated Services Router

TAC Case Collection Solution:
Router Loses Configuration Due to Faulty or Corrupt NVRAM

Configuration Examples:
PIX/ASA 7.x and Later: LAN-to-LAN IPsec VPN with Overlapping Networks
Dynamic IPsec Tunnel Between a Statically Addressed ASA and a Dynamically Addressed Cisco IOS Router that uses CCP

TAC Case Collection Solution:
The Cisco VPN Client Software version 4.x Fails to Initialize the Virtual Adapter after an Undock, and the “Sev=Warning/2 IKE/0xE3000099 Failed to active IPSec SA: Unable to enable Virtual Adapter (NavigatorQM:938)” Error Message is Displayed

Configuration Examples:
Unified Communications Manager 6.x: Create a Customized Background Image for Cisco IP Phone
Will Boot Configuration Checks for UCS
Register ATA 186 with Cisco Unified Communications Manager 6.x/7.x
Create an End User and Associate to an IP Phone in Cisco Unified Communications Manager

Tech Notes:
Toll-Fraud Prevention Feature in IOS Release 15.1(2)T
Unified Communications Manager 7.x: No Park Numbers Available
Text-to-Speech Option Fails to Play Back Email Messages
Unified Communications Manager 7.x: IP Phone Error Message - Registration Rejected: Error DBConfig
Unity 7.x Event Log Errors

TAC Case Collection Solution:
Cisco CallManager 5.x Does Not Receive a Ring Back for PSTN Calls with SIP

Configuration Examples:
Configure BIOS Policy for Cisco UCS
UCSM Faults Report and SNMP Traps

Tech Note:
Virtual Interface Adapter in a Service Profile Scenario

Tech Note:
WLC Debug and Show Commands

TAC Case Collection Solution:
Server Requirements for Wireless Control System (WCS) Installation

PCEX-3G-HSPA-R6 Modem not Recognized in Cisco IOS 15.1(1)T of Cisco 880G Series Router - Cisco IOS Upgrade Required
WS-C2960S-48FPS-L, WS-C2960S-48FPD-L Power Supply Defect Business Unit: LSBU

End-to-End RSVP Over SIP Trunk System Test
Issue Description: Creation of a Secondary Portchannel "PortChannel 1 and 1A" with LACP Channel Protocol
NAT Failover with DUAL ISP on a Router
MPLS Point-to-Multipoint Traffic Engineering
Reporting Configuration: Change LDAP/AD
Reporting Configuration: Configure LDAP/AD
Cisco ASA Firewall Configuration for Data Center
Cisco ASA Firewall Configuration for Mobility Proxy
VG30D Voice Gateway System Test Configuration

CONTACT CENTER

Tech Note:
UCCX: Failure to Login to the Agent Desktop

Q&As:
Why Are Some WebView Users Having Trouble Viewing IPCC Reports?

IP ROUTING

Q&As:
EIGRP Frequently Asked Questions

NMS

Tech Note:
RME Advanced Troubleshooting Guide

TAC Case Collection Solution:
NetFlow Collector Fails to Run

VOICE AND UNIFIED COMMUNICATIONS

Tech Notes:
CallManager 6.x/5.x : CDR/CMR Error
Cisco CallManager: Troubleshooting RTMT Issues
Unable to Delete User from Cisco Unity Connection

WIRELESS

Configuration Examples:
Wireless LAN Controller Web Authentication
Authentication on Wireless LAN Controllers

Tech Note:
Troubleshooting Web Authentication on a Wireless LAN Controller (WLC)

Get Connected to the "Geek to Geek" Blog

If you're a long-time fan of TechWiseTV's Jimmy Ray Purser, you'll also want to check out what he's been saying in the "Geek to Geek" blog. You can access this monthly post via the Innovators Program for Small Business.

Just sign up and select the TechWise newsletter and we'll keep you up to date with technical articles written specifically for small business, product updates, registration-free links to TechWiseTV, small business product trials, and special subscriber perks.

Plus, sign up for the Cisco Innovators Program today, and you could win one of five Flip MinoHD Camcorders.

Learn more today.

Now playing on TechWiseTV...

You Are So Hacked: Stopping Hidden Threats
Learn why today’s security threats are so hard to detect and find out the latest strategies and solutions you need to protect your network and your sensitive data.

Learn more and register to view today.

Data Center Interconnect Made Simple
Experts reveal how you can extend virtualization and cluster domains across multiple data centers simply and easily with the new Cisco Overlay Transport Virtualization (OTV) solution.

Learn more and register to view today.

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

• "Nexus," now through August 27
• "WAAS Monitoring and Reporting," now through August 27
• "CCIE Security," August 30 through September 10
• "Digital Media Suite," August 30 through September 10

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

Itron captured the bronze award in the Energy/Utilities category of the prestigious 2010 M2M Value Chain Awards presented by Connected World magazine June 18, 2010 in Chicago, Illinois. Cisco was honored as the technology enabler that made the proactive, diagnostic alert solution possible. The event honors the most successful corporate adopters and enablers of machine-to-machine (M2M) technology.

The award recognized Itron’s global implementation of Cisco Smart Call Home on its Cisco Catalyst 6500s. The Smart Call Home diagnostic machine-to-machine technology is embedded in the devices to facilitate continuous device monitoring, alert notification, and remediation advice.

Watch the Itron Customer Story video.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the August release include documentation for the following:

• Cisco Wide Area Application Services
• Cisco ONS
• Cisco Unified Personal Communicator

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Forget Your User ID or Password?
Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you cannot remember your password, visit the Cisco.com Password Management Tool and follow the instructions provided. An automatic check will verify that your email address is registered with Cisco.com.

Contact Us:
Email us your questions and comments.

Important Notices:
© 1992-2010 Cisco Systems, Inc. All rights reserved.